Support

SSL certificate expired?

modenet — Tue, 10 Feb 2026 10:48:42 GMT

Alexa and Amcrest cameras.

fredfontaine — Sat, 06 Dec 2025 16:19:45 GMT

@andmcg
Yeah-Scrypted works great for me now.

Certificate Errors

3yam5y2b0 — Tue, 02 Dec 2025 18:04:18 GMT

This post also talks about Alexa making changes to limit where we stream from: https://forum.monoclecam.com/topic/1426/now-they-have-been-hit-too

never get a verified email when i created account

hiwitsupport — Wed, 12 Nov 2025 03:47:23 GMT

I cannot get any api keys because the verified email never arrives. Can someone please help me verify my account so I can get the api keys for my setup?

unable to get an account set up will not verify Email

ttherrie — Mon, 10 Nov 2025 20:58:33 GMT

Unable to create or register an account. Never return verifies email.

now they have been hit too

RS — Mon, 10 Nov 2025 02:17:02 GMT

@dubious Interesting, do you have and guides of how you got it working or what is required to use Scrypted?

Account activation request

Rsouza647 — Sat, 25 Oct 2025 17:02:31 GMT

I’ve created an account on MonocleCam but never received the activation email.

I’ve already tried with different addresses (Gmail and Outlook) and checked spam folders.

Could you please manually activate my account?

Can't get cameras to show on 0.0.6 with Ubiquit

Dicara — Tue, 30 Sep 2025 19:59:45 GMT

Did you get this working, as im having the same issue with my unifi g4 doorbell pro.
It use to work but just stopped and no matter what settings i try it wont display on my fire tv

HikVision Cameras not working with Echo Show 5

luke1404 — Sun, 31 Aug 2025 16:35:02 GMT

Hi,

I have setup and configured the gateway on my Raspberry Pi and tested the configuration with my Fire TV cube and it shows the cameras on the TV fine.

On the Echo Show 5 (2nd Gen) however it tries to connect and after about 15 seconds says the camera is not responding. As the Fire TV cube is working I know the configuration is correct. I have the resolution set to 1280x720p which is the highest I believe the echo show supports.

Can anyone advise what I may be doing wrong.

NVR- DS-7608NXI-K1 / 8P
Cameras - IPC-T259H-MU

Thanks

Can't register - no confirmation email

Joe — Sat, 09 Aug 2025 13:51:52 GMT

This stopped working back in January, more than likely because a server certificate expired. I made a few posts, as did others. The author has never responded. I consider this app to be dead/unsupported.

I have replaced the functionality with Scrypted running within Home Assistant.

one Amazin show8 working, two 5's are not and 1 8 is not. All cubes work.

bk — Fri, 25 Jul 2025 01:51:57 GMT

@Monocle Robert, are you still supporting Monocle?
In reading some more recent posts, I didn’t see you posting for some time.
All ok?

Alexa-Monocle-Ble Iris(?)-Cam integration stopped working

hmm112958b — Sun, 29 Jun 2025 17:25:21 GMT

Hi, my cam integration worked for years without issue then all cams stopped working with Alexa at the same time (this was quite a few months ago). Details of the setup are below. I have not changed any setting since the original working configuration except perhaps network passwords but that doesn’t seem to matter?

Dahua Technology Pro Series DH-IPC-HFW4239TN-AS 2MP Outdoor ePoE Network Bullet

I use Blue Iris and the link was pulled from the setting for the cameras but modified to get it to work YEARS ago… Link is rtsp://192.168.88.162:554/cam/realmonitor?channel=1&subtype=1 Screenn shot of settings attached (the link that Blue Iris says for viewing is /cam/realmonitor?channel=1&subtype=0&unicast=true&proto=Onvif. The confiration window is below

Router sits bwehind a modem, IP address is the internal network

Skill is enalbed in Alexa. I disabled and re-enabled with not issure. Email from amazon confirmed success. All Alexa divices use to work, now none do.

ALL if my cams stopped working at the same time. At present, they work in Blue Iris and on my phone, so this confirms they’re on the local network

Screen shot of Monocle settings below. All cams use use the same except name and IP

THANX TONS for any help you can provide :)

Nothing working for me - Unifi

pir8radio — Wed, 14 May 2025 20:26:24 GMT

I used monocle on my old cameras for years. Easy to setup and get going. However with echo shows and what not it seems very sketchy.

Do you have a complete table of Amazon devices that shows exactly what resolution, frame rate, container, they support.

I’m using the latest echo show the big one. Also tried the latest fire stick 4k. None of my devices seem to play well with monocle/unifi for me.

Previously working now not responding

topfox124 — Sat, 19 Apr 2025 04:33:22 GMT

@Maz_17 thanks for the reply. Yeah, unfortunately a reboot didn’t fix me up :(

I’m guessing there isn’t much support for this solution anymore. A lot of the comms looks dated.

Echo Show 5 (gen2) not talking to Gateway

jt.retrotech — Fri, 18 Apr 2025 13:23:22 GMT

Hi Folks

I have sucessfully set up my Reolink cameras with Monocle Gateway with my Echo Show 8 (3rd gen).

However, it is not working with my Echo Show 5 (gen2). Looking at the logs for the gateway, I see the stream init, but there doesn’t appear to be any further communication directly from the alexa device itself to the gateway. I have confirmed this with tcpdump (no traffic). I have tried changing my echo device’s IP address by assigning a static DHCP lease (in case there was some weird IP issue going on) but this didn’t fix anything.

Any ideas? All my devices/gateway are on the same VLAN. I have created a static DNS entry for the mproxy.io domain.

Thanks

sslv3 alert bad certificate - Error when launching in Ubuntu

JR — Sun, 16 Mar 2025 23:33:58 GMT

Can anyone assist in explaining this error and offer up any suggested actions?
I’m attempting to set up monocle on my Ubuntu machine. Thank you.

<> THE [MONOCLE-GATEWAY] SERVICE
● monocle-gateway.service - Monocle Gateway Service
Loaded: loaded (/etc/systemd/system/monocle-gateway.service; enabled; vendor preset: enabled)
Active: active (running) since Sun 2025-03-16 19:13:25 EDT; 15min ago
Main PID: 27096 (monocle-gateway)
Tasks: 10 (limit: 18951)
Memory: 36.0M
CGroup: /system.slice/monocle-gateway.service
├─27096 /usr/local/bin/monocle-gateway
└─27128 /usr/local/bin/monocle-proxy -p 8554

Mar 16 19:28:12 shuttle monocle-gateway[27096]: Error: 140338979567424:error:14094412:SSL routines:ssl3_read_bytes:sslv3 alert bad certificate:…/deps/openssl/openssl/ssl/s3_pkt.c:1500:SSL alert number 42
Mar 16 19:28:12 shuttle monocle-gateway[27096]: ]
Mar 16 19:28:12 shuttle monocle-gateway[27096]: 2025-03-16T23:28:12.282Z [INFO] [127.0.0.1:38356 ] RTSP CLIENT SOCKET CLOSED
Mar 16 19:28:12 shuttle monocle-gateway[27096]: 2025-03-16T23:28:12.300Z [INFO] [127.0.0.1:38370 ] RTSP CLIENT SOCKET CONNECTED
Mar 16 19:28:12 shuttle monocle-gateway[27096]: 2025-03-16T23:28:12.300Z [ERROR] [127.0.0.1:38370 ] RTSP CLIENT SOCKET ERROR: Error: 140338979567424:error:14094412:SSL routines:ssl3_read_bytes:sslv3 alert bad certificate:…/deps/openssl/openssl/ssl/s3_pkt.c:1500:SSL alert number 42
Mar 16 19:28:12 shuttle monocle-gateway[27096]: [ ‘[127.0.0.1:38370 ]’,
Mar 16 19:28:12 shuttle monocle-gateway[27096]: ‘RTSP CLIENT SOCKET ERROR:’,
Mar 16 19:28:12 shuttle monocle-gateway[27096]: Error: 140338979567424:error:14094412:SSL routines:ssl3_read_bytes:sslv3 alert bad certificate:…/deps/openssl/openssl/ssl/s3_pkt.c:1500:SSL alert number 42
Mar 16 19:28:12 shuttle monocle-gateway[27096]: ]
Mar 16 19:28:12 shuttle monocle-gateway[27096]: 2025-03-16T23:28:12.301Z [INFO] [127.0.0.1:38370 ] RTSP CLIENT SOCKET CLOSED

Reolink POE Doorbell

themlruts — Sat, 22 Feb 2025 05:44:11 GMT

For some reason I can not get the reolink poe doorbell to stream. I have test the RTSP stream in VLC with the user account no problem.
I have a turrent camera that works normally. Any Idea why the doorbell does not work but other reolinks do?

Server requires registration on website

fuckfuck — Tue, 11 Feb 2025 12:53:33 GMT

Hi. Just downloaded Monocles to try it out but I’m stuck in a loop.
I don’t think I’m stupid, maybe I am missing something obvious, but this process seems awful.

Open app, says it will guide me through account creation.
Enter chosen usename.
Auto generates a new password(?)
Error message saying ‘Server requires registration on website’.
Register on website.
Says username is invalid if I include the @, if I don’t include the @ part I get the error message ‘Server requires registration on website’.

So are UniFi cameras off the support list or is it my gen 3 Show 5?

sleevemedia — Sat, 08 Feb 2025 23:17:33 GMT

UniFi G4 Instant camera
Using RTSP, not RTSPS
Validated stream URL using VLC
Gateway setup, initializing clean, W10
Port 443 available
mproxy.io DNS resolving to gateway IP
Monocle skill enabled
Camera set up, h.264, AAC 1280x720, @tunnel
Camera discovered as a new device
Echo Show 5 gen 3 voice command reaches the gateway as shown by the log, but only shows the initial request, no actual connection details
@noaudio and @proxy have no effect
Show is on a network that can access the gateway and the camera, not cross-VLAN

So, with all the troubleshooting topics covered, where are we with Ubiquiti and gen 3 Echo Show 5s?

echo show not working with cameras

BulldogBorn — Thu, 23 Jan 2025 14:40:10 GMT

@papaspapa Figured it out

no registration of dynamic record on mproxy.io

modenet — Sat, 04 Jan 2025 10:53:31 GMT

no answers?

Multiple cameras issue

yoyo073 — Thu, 26 Dec 2024 23:06:29 GMT

Hello,
Quite new here, I did some digging, but could not find solution to the issue.
I have installed the gateway on a proxmox VM with Ubuntu.
I can successfully view UniFi G4 Doorbell and two Dahua cameras each separately on the Alexa device.
However when I ask Alexa (model show 10’ - motorized) to show all cameras or a group of cameras, the windows with camera names open and after 30 sec I get a reply that the camera isn’t responding.
I have a few cameras linked with Imou skill that have no issues being shown in a group. If I combined Imou with Monocle in a group, Imou show up and Moncole stay as 3 dots (loading).
I tried to combine each camera separately (with or without sound tags) to isolate if the problem is with one of the cameras, but no success - all of monocle cameras cannot be shown in a group.

RTSP ENDPOINT RESPONSE ERROR

sergiobaiao — Wed, 18 Dec 2024 23:42:08 GMT

Hi there,

I’m trying to setup my camera on Monocle with gateway and it’s not working. I can open the rtsp feed on VLC but when i try to open the camera on my Echo Show 8 it says the camera is not responding, with this on the gateway log:

Can anyone help?

Help please, Camera Jidetech P10-4x-5MP

Meigel — Wed, 18 Dec 2024 16:39:16 GMT

Hello dear Monocle team. I own three Jidetech P10-4x-5MP cameras. These three cameras bring me to the brink of despair. I haven’t been able to get a live image on my Echo Shows yet. I’ve already tried everything from deactivating and reactivating the skill on Amazon, as well as changing the camera settings on Monoclecam.com. Also read the FAQ and tips. Nothing has been successful so far. I always get the message “The camera is not responding” from the Echo Show. I hope you can help me. I uploaded the trace from the monocle gateway and a picture of the settings. Maybe you can find the error and help me. Thank you in advance. Many greetings, Meigel

[Monocle_Gateway_Trace.txt](Invalid file type. Allowed types are: .png, .jpg, .gif, .jpeg) [Monocle_Gateway_Trace.txt](Invalid file type. Allowed types are: .png, .jpg, .gif, .jpeg) [Monocle_Gateway_Trace.txt](Invalid file type. Allowed types are: .png, .jpg, .gif, .jpeg)

Unifi Cameras Stopped Working within the last month or so

jbeebe001 — Thu, 07 Nov 2024 02:35:41 GMT

has anyone else come across this? Unifi Cameras suddenly stopped responding to Alexa. I suspect it has to do with the latest version of Unifi Protect. Some times i get an inbound connection and sometimes i do not, but the end result is always the same, the video doesnt load. ive tried changing the rtsp stream resolution but with no change in results.