Getting a please Enable Skill when the skill is already enabled
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Can’t authenticate the Monocle-cam skill either.
Changed passwords on the Monocle portal. I can log into the portal but can not authenticate the Skill on Apple ios.
Please let me know what I can do to get it working again. -
I am actually surprised that more folks have not replied to this forum. The popularity of Monocle is through the roof. I am thinking that this app may be being retired. Usually when I contact Robert at ShadeBlue I hear back from him in hours and I have heard nothing. It may be that Amazon is not wanting a blanket 3rd party camera app. I’ve been pushing Amazon for H.265, 4k camera support with no luck. Towards this goal I started using a Chromecast 4k Ultra to display my Reolink 4k cameras which I cover in my video
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I really meant this video
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@ALL.
Sorry, about the delay in getting this issue resolved. I was away from my office all last week and unable to access the necessary details and resources to work on this problem.
PLEASE TRY AGAIN NOW. (You may need to restart your Monocle Gateway instances.)
The issue started when I replaced all the SSL certificates at the end of January. Even though we have a pre-paid and valid 5 year certificate, the SSL rules require that it gets replaced annually now. So after updating all the certificates and restarting all the services that allow Monocle to function, it all appeared to be working from my local testing. However somewhere in the changes … the Monocle/Alexa authentication service failed to re-connect to the Monocle backend database properly. Perhaps it was holding onto (cached) the previous SSL for its secure connection which then expired. I’ll have to dig a bit deeper to better understand why it continued to fail to connect over the course of several days, but I believe this was the underlying issue causing failed account re-linking, failure to refresh Alexa tokens and failure for Monocle Gateway to reconnect and throw 401 errors.
Please let me know if any of you have further issues getting Monocle working again.
Thanks, Robert
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@Monocle everything is working again. Thank you.
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@chzetzl said in Getting a please Enable Skill when the skill is already enabled:
@Monocle everything is working again. Thank you.
Thanks for the confirmation! -Robert
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@Monocle some of us where were starting to think something happened to ya. Thank you so much for continuing to support this project.
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@Monocle said in Getting a please Enable Skill when the skill is already enabled:
@chzetzl said in Getting a please Enable Skill when the skill is already enabled:
@Monocle everything is working again. Thank you.
Thanks for the confirmation! -Robert
Same, connected right up
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@Vicore said in Getting a please Enable Skill when the skill is already enabled:
Same, connected right up
Thanks! -Robert
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Yes thank you very much, this plugin is so useful for my family!
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Thank you Robert.
I can’t tell you how much I depend on Monocle!
John Quilico -
We very much appreciate the monocle skill, thank you!!
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Issue has returned??? The service was working great again, but this afternoon (actually about 5 mins ago possibly) I am seeing the same behavior…Can’t log back into the skill.
Anyone else seeing similar?
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I’m actively working on the backend servers – so there may be some temporary outages today and tomorrow.
Thanks, Robert
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@Monocle Absolutely no problem. Thanks for the heads up… AND THANKS FOR WHAT YOU DO!!!
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@Monocle thanks for the heads up Robert. I’m looking at my driveway right now on an echo and it’s working.
