Sep 12, 2019, 10:02 PM

@anon2828 said in "Hmmm, the camera isn't responding":

Hi Anon2828,

I can across your post and was having the same exact issue, except I am using Q-See cameras. I had to use the gateway in order for it work. This is what I discovered thus far:

  1. If you are using a NVR/DVR and have your security cameras behind it using the builtin switch of the DVR or NVR, you can only stream one camera that is associated with the DVR/NVR. No other cameras behind the DVR/NVR IP address will stream. However, if you move the other cameras on the same network as the Alexa you should be able to stream all cameras.
  2. Make if you are using the gateway that you have a static IP address and port 443 is forwarded to this static of the gateway.
  3. Make sure you are using H264 compression
  4. Make sure the gateway service is running according to the documentation.
  5. Make sure Alexa sees the camera in the list of the Alexa app.

As I mentioned I was having the same issue but was able to resolve by checking these parameters.

Maybe you can help me or someone else can help me as well. I am able to view the cameras successfully from:
-Fire Cube
-Fire Stick

I am having trouble with FireStick 4K and Alexa Spot. I receive a message that the Spot can not find that device. The Firestick 4K does not respond with anything.

I hope I was able to help you or someone in the future in the same situation. This is a great service!!!