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    • W
      whtdrgn last edited by Monocle

      I have everything setup on the monocle website and the gateway installed on a windows 10 PC. I have verified the rtsp link via VLC (working) but when I attempt to play it via Amazon 4K firestick it get nothing. What logs/information do you need to hopfully get this working. Below is what i’m seeing on the gateway if that helps. I have be digging and trying everything I can from the trouble shooting guide. Out of options.

       ******************************************************************
 *             __  __  ___  _  _  ___   ___ _    ___              *
 *            |  \/  |/ _ \| \| |/ _ \ / __| |  | __|             *
 *            | |\/| | (_) | .` | (_) | (__| |__| _|              *
 *            |_|  |_|\___/|_|\_|\___/ \___|____|___|             *
 *                                                                *
 ******************************************************************


-------------------------------------------------
MONOCLE RUNTIME ENVIRONMENT
-------------------------------------------------
VERSION   = 0.0.4
OS/ARCH   = win32\x64
PROCESS   = monocle-gateway (PID=9568)
TIMESTAMP = 2019-09-28T03:34:06.790Z

-------------------------------------------------
MONOCLE GATEWAY SERVICE         (Version: 0.0.4)
-------------------------------------------------
[Monocle Starting]
[Monocle Connecting]
[Monocle Started]
[RTSP Server Starting]
[RTSP Server Listening] 0.0.0.0:8555 (RTSP)
[RTSP Server Listening] 0.0.0.0:443 (RTSP-TLS)
[RTSP Proxy Started] (PID=2764)
[RTSP Server Listening] 0.0.0.0:8554 (PROXY)
[RTSP Server Started]
[Monocle Connected]
[RTSP Server Registered]

-------------------------------------------------
MONOCLE RTSP SERVICE - INITIALIZED
-------------------------------------------------
FQDN = 7ed51563-0fda-41ee-a7f5-4c8e16e21973.mproxy.io
HOST = 192.168.1.61
PORT = 443
-------------------------------------------------

-------------------------------------------------
INITIALIZE RTSP STREAM:  Front Door
-------------------------------------------------
 - NAME  : Front Door
 - LABEL : PRIMARY
 - URL   : rtsp://192.168.1.200:4524/9
 - UUID  : STREAM:600e1e6f-cc81-405a-9885-d67d456b6479
 - SESS  : f6061740-2c13-4b59-af97-1ab8d34eceeb
 - MODIF : Fri Sep 27 2019 22:33:54 GMT-0500 (Central Daylight Time)
 - TAGS  : @tunnel
-------------------------------------------------

2019-09-28T03:34:14.622Z [INFO]  [192.168.1.113:57354 <Hky64UnvB>] RTSP CLIENT SOCKET CONNECTED
2019-09-28T03:34:14.750Z [INFO]  [192.168.1.113:57354 <Hky64UnvB>] RTSP CLIENT ATTACHED TO STREAM: Front Door (STREAM:600e1e6f-cc81-405a-9885-d67d456b6479)
2019-09-28T03:34:14.754Z [INFO]  [192.168.1.113:57354 <Hky64UnvB>] RTSP ENDPOINT SOCKET CONNECTED {192.168.1.200:4524}
2019-09-28T03:34:14.757Z [DEBUG] [192.168.1.113:57354 <Hky64UnvB>] [CLIENT REQUEST]  --> [DESCRIBE] rtsp://7ed51563-0fda-41ee-a7f5-4c8e16e21973.mproxy.io:443/STREAM:600e1e6f-cc81-405a-9885-d67d456b6479?session=f6061740-2c13-4b59-af97-1ab8d34eceeb
2019-09-28T03:34:14.758Z [TRACE] [192.168.1.113:57354 <Hky64UnvB>] [CLIENT REQUEST]  --> [HEADERS] {
  "accept": "application/sdp",
  "user-agent": "Fire OS/6.0 stagefright/1.2 (Linux;Android 7.1.2)",
  "cseq": "1"
}
2019-09-28T03:34:14.758Z [INFO]  [192.168.1.113:57354 <Hky64UnvB>] RTSP ENDPOINT ATTEMPTING AUTHENTICATION: BASIC
2019-09-28T03:34:14.760Z [DEBUG] [192.168.1.113:57354 <Hky64UnvB>] [ENDPOINT REQUEST]  --> [DESCRIBE] rtsp://192.168.1.200:4524/9
2019-09-28T03:34:14.760Z [TRACE] [192.168.1.113:57354 <Hky64UnvB>] [ENDPOINT REQUEST]  --> [HEADERS] {
  "accept": "application/sdp",
  "user-agent": "Fire OS/6.0 stagefright/1.2 (Linux;Android 7.1.2)",
  "cseq": "1",
  "authorization": "Basic YWRtaW46ZmFsY29uMjAwOQ=="
}
2019-09-28T03:34:44.752Z [INFO]  [192.168.1.113:57354 <Hky64UnvB>] RTSP CLIENT SOCKET CLOSED
2019-09-28T03:34:44.752Z [INFO]  [192.168.1.113:57354 <Hky64UnvB>] RTSP CLIENT DETACHED FROM STREAM: Front Door (STREAM:600e1e6f-cc81-405a-9885-d67d456b6479)
2019-09-28T03:34:44.752Z [INFO]  [192.168.1.113:57354 <Hky64UnvB>] RTSP ENDPOINT SOCKET CLOSED [192.168.1.113:57354 <Hky64UnvB>]

-------------------------------------------------
INITIALIZE RTSP STREAM:  Front Door
-------------------------------------------------
 - NAME  : Front Door
 - LABEL : PRIMARY
 - URL   : rtsp://192.168.1.200:4524/9
 - UUID  : STREAM:600e1e6f-cc81-405a-9885-d67d456b6479
 - SESS  : c665bc19-9b7b-44c7-afac-03061775cd87
 - MODIF : Fri Sep 27 2019 22:33:54 GMT-0500 (Central Daylight Time)
 - TAGS  : @tunnel
-------------------------------------------------

2019-09-28T03:34:45.447Z [INFO]  [192.168.1.113:57356 <BkTAN8hDr>] RTSP CLIENT SOCKET CONNECTED
2019-09-28T03:34:45.573Z [INFO]  [192.168.1.113:57356 <BkTAN8hDr>] RTSP CLIENT ATTACHED TO STREAM: Front Door (STREAM:600e1e6f-cc81-405a-9885-d67d456b6479)
2019-09-28T03:34:45.575Z [INFO]  [192.168.1.113:57356 <BkTAN8hDr>] RTSP ENDPOINT SOCKET CONNECTED {192.168.1.200:4524}
2019-09-28T03:34:45.575Z [DEBUG] [192.168.1.113:57356 <BkTAN8hDr>] [CLIENT REQUEST]  --> [DESCRIBE] rtsp://7ed51563-0fda-41ee-a7f5-4c8e16e21973.mproxy.io:443/STREAM:600e1e6f-cc81-405a-9885-d67d456b6479?session=c665bc19-9b7b-44c7-afac-03061775cd87
2019-09-28T03:34:45.576Z [TRACE] [192.168.1.113:57356 <BkTAN8hDr>] [CLIENT REQUEST]  --> [HEADERS] {
  "accept": "application/sdp",
  "user-agent": "Fire OS/6.0 stagefright/1.2 (Linux;Android 7.1.2)",
  "cseq": "1"
}
2019-09-28T03:34:45.576Z [INFO]  [192.168.1.113:57356 <BkTAN8hDr>] RTSP ENDPOINT ATTEMPTING AUTHENTICATION: BASIC
2019-09-28T03:34:45.577Z [DEBUG] [192.168.1.113:57356 <BkTAN8hDr>] [ENDPOINT REQUEST]  --> [DESCRIBE] rtsp://192.168.1.200:4524/9
2019-09-28T03:34:45.577Z [TRACE] [192.168.1.113:57356 <BkTAN8hDr>] [ENDPOINT REQUEST]  --> [HEADERS] {
  "accept": "application/sdp",
  "user-agent": "Fire OS/6.0 stagefright/1.2 (Linux;Android 7.1.2)",
  "cseq": "1",
  "authorization": "Basic YWRtaW46ZmFsY29uMjAwOQ=="
}
2019-09-28T03:35:15.579Z [INFO]  [192.168.1.113:57356 <BkTAN8hDr>] RTSP CLIENT SOCKET CLOSED
2019-09-28T03:35:15.580Z [INFO]  [192.168.1.113:57356 <BkTAN8hDr>] RTSP CLIENT DETACHED FROM STREAM: Front Door (STREAM:600e1e6f-cc81-405a-9885-d67d456b6479)
2019-09-28T03:35:15.580Z [INFO]  [192.168.1.113:57356 <BkTAN8hDr>] RTSP ENDPOINT SOCKET CLOSED [192.168.1.113:57356 <BkTAN8hDr>]

-------------------------------------------------
INITIALIZE RTSP STREAM:  Front Door
-------------------------------------------------
 - NAME  : Front Door
 - LABEL : PRIMARY
 - URL   : rtsp://192.168.1.200:4524/9
 - UUID  : STREAM:600e1e6f-cc81-405a-9885-d67d456b6479
 - SESS  : d25999a4-5c9b-42e7-ac75-af1f39de66a3
 - MODIF : Fri Sep 27 2019 22:33:54 GMT-0500 (Central Daylight Time)
 - TAGS  : @tunnel
-------------------------------------------------

2019-09-28T03:35:16.390Z [INFO]  [192.168.1.113:57358 <ryhxHInvr>] RTSP CLIENT SOCKET CONNECTED
2019-09-28T03:35:16.517Z [INFO]  [192.168.1.113:57358 <ryhxHInvr>] RTSP CLIENT ATTACHED TO STREAM: Front Door (STREAM:600e1e6f-cc81-405a-9885-d67d456b6479)
2019-09-28T03:35:16.519Z [INFO]  [192.168.1.113:57358 <ryhxHInvr>] RTSP ENDPOINT SOCKET CONNECTED {192.168.1.200:4524}
2019-09-28T03:35:16.519Z [DEBUG] [192.168.1.113:57358 <ryhxHInvr>] [CLIENT REQUEST]  --> [DESCRIBE] rtsp://7ed51563-0fda-41ee-a7f5-4c8e16e21973.mproxy.io:443/STREAM:600e1e6f-cc81-405a-9885-d67d456b6479?session=d25999a4-5c9b-42e7-ac75-af1f39de66a3
2019-09-28T03:35:16.519Z [TRACE] [192.168.1.113:57358 <ryhxHInvr>] [CLIENT REQUEST]  --> [HEADERS] {
  "accept": "application/sdp",
  "user-agent": "Fire OS/6.0 stagefright/1.2 (Linux;Android 7.1.2)",
  "cseq": "1"
}
2019-09-28T03:35:16.520Z [INFO]  [192.168.1.113:57358 <ryhxHInvr>] RTSP ENDPOINT ATTEMPTING AUTHENTICATION: BASIC
2019-09-28T03:35:16.521Z [DEBUG] [192.168.1.113:57358 <ryhxHInvr>] [ENDPOINT REQUEST]  --> [DESCRIBE] rtsp://192.168.1.200:4524/9
2019-09-28T03:35:16.521Z [TRACE] [192.168.1.113:57358 <ryhxHInvr>] [ENDPOINT REQUEST]  --> [HEADERS] {
  "accept": "application/sdp",
  "user-agent": "Fire OS/6.0 stagefright/1.2 (Linux;Android 7.1.2)",
  "cseq": "1",
  "authorization": "Basic YWRtaW46ZmFsY29uMjAwOQ=="
}
[RTSP Server Stopping]
[RTSP Server Stopped]
[Monocle Stopping]
[Monocle Stopped]
[RTSP Proxy Stopped] CODE=3221225786; SIGNAL=null
2019-09-28T03:35:30.108Z [INFO]  [192.168.1.113:57358 <ryhxHInvr>] RTSP CLIENT SOCKET CLOSED
2019-09-28T03:35:30.108Z [INFO]  [192.168.1.113:57358 <ryhxHInvr>] RTSP CLIENT DETACHED FROM STREAM: Front Door (STREAM:600e1e6f-cc81-405a-9885-d67d456b6479)
2019-09-28T03:35:30.108Z [INFO]  [192.168.1.113:57358 <ryhxHInvr>] RTSP ENDPOINT SOCKET CLOSED [192.168.1.113:57358 <ryhxHInvr>]
[Monocle Disconnected]
      1 Reply Last reply Reply Quote 0
      • W
        whtdrgn last edited by

        Just found another post that talked about DNS binding. Check that and pinging the .io does in fact resolve so that’s not it either.

        1 Reply Last reply Reply Quote 0
        • Monocle
          Monocle last edited by

          OK, I have reviewed the logs and can see that the issue is definitely not DNS rebinding or what appears to be any type of setup, config or installation issues.

          It looks like the gateway is attempting to establish a connection to the IP camera to perform the DESCRIBE request to address rtsp://192.168.1.200:4524/9; however, it’s failing to get any response and times out and disconnects after 30 seconds.

          Can you attempt to use @proxy-tcp instead of @tunnel? This will use a different RTSP implementation inside the gateway and we can see if that gets any further with the camera.

          Thanks, Robert

          Monocle: https://monoclecam.com
          Getting Started | Troubleshooting Guide | FAQ | Contact Support

          1 Reply Last reply Reply Quote 0
          • W
            whtdrgn last edited by

            According to the wife that worked!!! Your the man.

            Thank you.

            Monocle 1 Reply Last reply Reply Quote 0
            • Monocle
              Monocle @whtdrgn last edited by

              @whtdrgn

              Honestly, I’m a little surprised that it was that simple. However, I’ll take any win that gets it working!

              Thanks, Robert

              Monocle: https://monoclecam.com
              Getting Started | Troubleshooting Guide | FAQ | Contact Support

              1 Reply Last reply Reply Quote 0
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