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    Amcrest Cameras not connecting through Echo Show [SOLVED]

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    • C
      CoreyMac last edited by Monocle

      I have an Amcrest IP2M-841 B that I have configured through Monocle to be pulled up on my Echo Show 5. I have gone through every step of your troubleshooting guide and tested the RTSP camera stream on VLC Media Player successfully. But I cannot get my Echo Show to pull up the camera…whenever I try the command, Alexa responds with “Camera isn’t responding”. I am at a complete loss and don’t know what to do to get this properly working.

      Monocle 1 Reply Last reply Reply Quote 0
      • Monocle
        Monocle @CoreyMac last edited by

        @CoreyMac

        Have you installed and are using the Monocle Gateway?
        https://monoclecam.com/monocle-gateway

        It is necessary for Echo Show 5.
        https://forum.monoclecam.com/topic/201/echo-show-5-2019

        Thanks, Robert

        Monocle: https://monoclecam.com
        Getting Started | Troubleshooting Guide | FAQ | Contact Support

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        • C
          CoreyMac last edited by

          Thank you…That’s what it was. I apologize, when looking at the specific camera model it said that it doesn’t require the Gateway Service, I didn’t think about it from the Echo Show perspective.

          Monocle 1 Reply Last reply Reply Quote 0
          • Monocle
            Monocle @CoreyMac last edited by

            @CoreyMac

            Glad to hear that was the only issue :-)

            Monocle: https://monoclecam.com
            Getting Started | Troubleshooting Guide | FAQ | Contact Support

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