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    Gateway api token not working [SOLVED]

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    • D
      dathomas85 @dathomas85 last edited by

      @Monocle any help here regarding the API errors and such I have here?

      1 Reply Last reply Reply Quote 0
      • E
        efyouall last edited by

        Still the same here, if I move or rename the token I the error “UNABLE TO FIND monocle.token” so it doesn’t like the token. I deleted and rebuilt a new token and it still doesn’t like it.

        D 1 Reply Last reply Reply Quote 0
        • D
          dathomas85 @efyouall last edited by

          @efyouall yea same here I created a new and linked that still didn’t work.

          Monocle 2 Replies Last reply Reply Quote 0
          • Monocle
            Monocle @dathomas85 last edited by

            @dathomas85

            Thank you for reporting this issue. Please see this topic for updated on this issue.
            https://forum.monoclecam.com/topic/606/attention-monocle-gateway-service-is-down

            Monocle: https://monoclecam.com
            Getting Started | Troubleshooting Guide | FAQ | Contact Support

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            • Monocle
              Monocle @dathomas85 last edited by

              @dathomas85

              Are you able to get it working with your token now?

              Thanks, Robert

              Monocle: https://monoclecam.com
              Getting Started | Troubleshooting Guide | FAQ | Contact Support

              X 1 Reply Last reply Reply Quote 0
              • X
                XopherJ @Monocle last edited by

                @Monocle I am able to get in now

                1 Reply Last reply Reply Quote 0
                • E
                  efyouall last edited by

                  Yes, it started now. Thank you

                  Monocle 1 Reply Last reply Reply Quote 0
                  • Monocle
                    Monocle @efyouall last edited by

                    @efyouall @XopherJ

                    Thanks for the confirmation!

                    Monocle: https://monoclecam.com
                    Getting Started | Troubleshooting Guide | FAQ | Contact Support

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                    • D
                      dathomas85 @Monocle last edited by Monocle

                      @Monocle yes I now have the api token working but the issue now is that I can’t get my camera picture on the Alexa I just get the camera is not responding here is the log after it attempts to connect

                      ******************************************************************
                      * __ __ ___ _ _ ___ ___ _ ___ *
                      * | \/ |/ _ \| \| |/ _ \ / __| | | __| *
                      * | |\/| | (_) | .` | (_) | (__| |__| _| *
                      * |_| |_|\___/|_|\_|\___/ \___|____|___| *
                      * *
                      ******************************************************************
                      
                      
                      -------------------------------------------------
                      MONOCLE RUNTIME ENVIRONMENT
                      -------------------------------------------------
                      VERSION = 0.0.4
                      
                      OS/ARCH = linux/x64
                      PROCESS = monocle-gateway (PID=1)
                      TIMESTAMP = 2020-02-01T02:01:28.941Z
                      
                      -------------------------------------------------
                      MONOCLE GATEWAY SERVICE (Version: 0.0.4)
                      
                      -------------------------------------------------
                      [Monocle Starting]
                      [Monocle Connecting]
                      [Monocle Started]
                      [RTSP Server Starting]
                      [RTSP Server Listening] 0.0.0.0:8555 (RTSP)
                      [RTSP Server Listening] 0.0.0.0:443 (RTSP-TLS)
                      [RTSP Proxy Started] (PID=14)
                      [RTSP Server Listening] 0.0.0.0:8554 (PROXY)
                      [RTSP Server Started]
                      [Monocle Connected]
                      [RTSP Server Registered]
                      
                      -------------------------------------------------
                      MONOCLE RTSP SERVICE - INITIALIZED
                      -------------------------------------------------
                      FQDN = changedtohide.mproxy.io
                      HOST = 192.168.1.100
                      PORT = 443
                      -------------------------------------------------
                      
                      -------------------------------------------------
                      INITIALIZE RTSP STREAM: Driveway
                      -------------------------------------------------
                      - NAME : Driveway
                      - LABEL : PRIMARY
                      - URL : rtsp://192.168.1.100:554/h264Preview_02_sub
                      - UUID : STREAM:0eb90e68-dcf1-4e0b-b72b-6a91875dab16
                      - SESS : 067ced94-82d2-4671-9527-e058c08fce7c
                      - MODIF : Sat Feb 01 2020 01:59:36 GMT+0000 (UTC)
                      - TAGS : @tunnel
                      -------------------------------------------------
                      
                      
                      -------------------------------------------------
                      INITIALIZE RTSP STREAM: Driveway
                      -------------------------------------------------
                      - NAME : Driveway
                      - LABEL : PRIMARY
                      - URL : rtsp://192.168.1.100:554/h264Preview_02_sub
                      - UUID : STREAM:0eb90e68-dcf1-4e0b-b72b-6a91875dab16
                      - SESS : 067ced94-82d2-4671-9527-e058c08fce7c
                      - MODIF : Sat Feb 01 2020 01:59:36 GMT+0000 (UTC)
                      - TAGS : @tunnel
                      -------------------------------------------------
                      
                      
                      -------------------------------------------------
                      INITIALIZE RTSP STREAM: Driveway
                      -------------------------------------------------
                      - NAME : Driveway
                      - LABEL : PRIMARY
                      - URL : rtsp://192.168.1.100:554/h264Preview_02_sub
                      - UUID : STREAM:0eb90e68-dcf1-4e0b-b72b-6a91875dab16
                      - SESS : 2199f8b2-704a-4e7b-84b6-5f7bc08c04d1
                      - MODIF : Sat Feb 01 2020 01:59:36 GMT+0000 (UTC)
                      - TAGS : @tunnel
                      -------------------------------------------------
                      
                      
                      -------------------------------------------------
                      INITIALIZE RTSP STREAM: Driveway
                      -------------------------------------------------
                      - NAME : Driveway
                      - LABEL : PRIMARY
                      - URL : rtsp://192.168.1.100:554/h264Preview_02_sub
                      - UUID : STREAM:0eb90e68-dcf1-4e0b-b72b-6a91875dab16
                      - SESS : 27db371b-b6ce-45fb-8a1b-329ad7111d9f
                      - MODIF : Sat Feb 01 2020 01:59:36 GMT+0000 (UTC)
                      - TAGS : @tunnel
                      -------------------------------------------------
                      

                      If I go to the FQDN manually it takes me to the page I’d get if using my mobile inside my network for my cameras so I’m assuming that bits working fine just no picture yet my rtsp url work fine when in vlc.

                      I’ve tried @tunnel, @proxy together @proxy alone and with @noaudio as well as @tunel with @noaudio all to no luck.

                      Monocle 1 Reply Last reply Reply Quote 0
                      • Monocle
                        Monocle @dathomas85 last edited by

                        @dathomas85

                        I followed up on your other thread:
                        https://forum.monoclecam.com/topic/607/alexa-camera-not-responding

                        Thanks, Robert

                        Monocle: https://monoclecam.com
                        Getting Started | Troubleshooting Guide | FAQ | Contact Support

                        1 Reply Last reply Reply Quote 0
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