ANPVIS IPC-B850W-D - Hikvision Compatible - Gateway not connecting to stream

timb2010

Camera:
http://anpvizsecurity.com/https-wwwamazoncom-dp-b07n3y4hs6-p00466p1.html

Can you please help. I have the gateway running on server 2012.
I have tested the stream in VLC and verified the codec etc.
I have checked the external mproxy DNS entry is mapped to my servers IP
When i try and show the camera on amazon show 8 it can says “The camera isnt responding”
it never brings up the lines as expected in the guide…

“2018-06-08T18:48:54.971Z [INFO] [10.1.2.217:40172 <BJkj18ulm>] RTSP CLIENT SOCKET CONNECTED
2018-06-08T18:48:55.103Z [INFO] [10.1.2.217:40172 <BJkj18ulm>] RTSP CLIENT ATTACHED TO STREAM: Kitchen (STREAM:99d01a23-c6sd-46-bb11-v1d9edda4523)”

I only see the parts above that… Here is my output

-------------------------------------------------
INITIALIZE RTSP STREAM:  Drive
-------------------------------------------------
 - NAME  : Drive
 - LABEL : PRIMARY
 - URL   : rtsp://192.168.1.224:554/Streaming/Channels/101
 - UUID  : STREAM:474c5c57-22a1-45d4-9234-2f60dff67923
 - SESS  : 1377a26a-7304-4545-a3c8-0881cfc621ea
 - MODIF : Mon Mar 23 2020 11:47:50 GMT+0000 (GMT Standard Time)
 - TAGS  : @fake-smtp,@noaudio,@proxy-tcp
-------------------------------------------------

I have tried all the available tags and several rstp streams. I have tried with and without authentication.
I have tested with different resolutions in the camera and monocle.

Here is the monocle debug

[
  {
    "timestamp": "2020-03-23T12:08:04.683Z",
    "request": "InitializeCameraStreams",
    "response": [
      {
        "uri": "rtsp://%USER%:%PWD%@192.168.1.224/Streaming/Channels/101",
        "proxy": "rtsp://c7b89e31-cbf3-4ff5-acb6-1edc4a506a06.mproxy.io:443/STREAM:474c5c57-22a1-45d4-9234-2f60dff67923?session=1377a26a-7304-4545-a3c8-0881cfc621ea",
        "resolution": {
          "width": "1280",
          "height": "738"
        },
        "authorizationType": "DIGEST",
        "videoCodec": "H264",
        "audioCodec": "NONE",
        "protocol": "RTSP"
      }
    ]
  }

Can you please help?

timb2010

also… should i be able to ping “c7b89e31-cbf3-4ff5-acb6-1edc4a506a06.mproxy.io” successfully?