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    [RTSP ENDPOINT SOCKET ERROR] [ANSWERED]

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    • W
      Willi-Monocle last edited by Monocle

      Hello,

      I have much problems to connect my 4 INSTAR Cameras in Monocle on an Alexa Show 8.

      Thats the console. I installed the monocle Gateway in the container station on my QNAP.

      What means [RTSP ENDPOINT SOCKET ERROR] ?

      My Configuration:

      • Internet over IPV6
      • Windows 2016 Server
      • QNAP

      Can anyone finde a solution? (I think it’s an DNS-Problem) Is it?

      2020-06-08T18:10:40.152Z [INFO]  [192.168.2.17:40434 <S1OXJ-hhI>] RTSP CLIENT ATTACHED TO STREAM: Eingang (STREAM:6452098c-8c5d-41d5-b06d-2e516b4fbb32)                                                                                                                                                                       
      2020-06-08T18:10:40.153Z [ERROR] [192.168.2.17:40434 <S1OXJ-hhI>] [RTSP ENDPOINT SOCKET ERROR] [192.168.2.17:40434 <S1OXJ-hhI>] Error: connect ECONNREFUSED 127.0.0.1:8554                                                                                                                                                    
      [ '[192.168.2.17:40434 <S1OXJ-hhI>]',                                                                                                                                                                                                                                                                                         
        '[RTSP ENDPOINT SOCKET ERROR]',                                                                                                                                                                                                                                                                                             
        '[192.168.2.17:40434 <S1OXJ-hhI>]',                                                                                                                                                                                                                                                                                         
        { Error: connect ECONNREFUSED 127.0.0.1:8554                                                                                                                                                                                                                                                                                
          at Object._errnoException (util.js:1031:13)                                                                                                                                                                                                                                                                               
          at _exceptionWithHostPort (util.js:1052:20)                                                                                                                                                                                                                                                                               
          at TCPConnectWrap.afterConnect [as oncomplete] (net.js:1195:14)                                                                                                                                                                                                                                                           
          errno: 'ECONNREFUSED',                                                                                                                                                                                                                                                                                                    
          code: 'ECONNREFUSED',                                                                                                                                                                                                                                                                                                     
          syscall: 'connect',                                                                                                                                                                                                                                                                                                       
          address: '127.0.0.1',                                                                                                                                                                                                                                                                                                     
          port: 8554 } ]                                                                                                                                                                                                                                                                                                            
      2020-06-08T18:10:40.153Z [ERROR] PROXY ENDPOINT ERROR; Error: connect ECONNREFUSED 127.0.0.1:8554                                                                                                                                                                                                                             
      [ 'PROXY ENDPOINT ERROR;',                                                                                                                                                                                                                                                                                                    
        { Error: connect ECONNREFUSED 127.0.0.1:8554                                                                                                                                                                                                                                                                                
          at Object._errnoException (util.js:1031:13)                                                                                                                                                                                                                                                                               
          at _exceptionWithHostPort (util.js:1052:20)                                                                                                                                                                                                                                                                               
          at TCPConnectWrap.afterConnect [as oncomplete] (net.js:1195:14)                                                                                                                                                                                                                                                           
          errno: 'ECONNREFUSED',                                                                                                                                                                                                                                                                                                    
          code: 'ECONNREFUSED',                                                                                                                                                                                                                                                                                                     
          syscall: 'connect',                                                                                                                                                                                                                                                                                                       
          address: '127.0.0.1',                                                                                                                                                                                                                                                                                                     
          port: 8554 } ]                                                                                                                                                                                                                                                                                                            
      2020-06-08T18:10:40.156Z [INFO]  [192.168.2.17:40434 <S1OXJ-hhI>] RTSP ENDPOINT SOCKET CLOSED [192.168.2.17:40434 <S1OXJ-hhI>]                                                                                                                                                                                                
      2020-06-08T18:11:10.153Z [WARN]  [192.168.2.17:40434 <S1OXJ-hhI>] RTSP CLIENT SOCKET TIMEOUT                                                                                                                                                                                                                                  
      2020-06-08T18:11:10.156Z [INFO]  [192.168.2.17:40434 <S1OXJ-hhI>] RTSP CLIENT SOCKET CLOSED                                                                                                                                                                                                                                   
      2020-06-08T18:11:10.156Z [INFO]  [192.168.2.17:40434 <S1OXJ-hhI>] RTSP CLIENT DETACHED FROM STREAM: Eingang (STREAM:6452098c-8c5d-41d5-b06d-2e516b4fbb32)                                                                                                                                                                     
      2020-06-08T18:12:09.795Z [INFO]  [RTSP PROXY] STREAM [Eingang/PRIMARY] WILL BE DE-REGISTERED IN 4 MINUTES                                                                                                                                                                                                                     
      2020-06-08T18:13:09.855Z [INFO]  [RTSP PROXY] STREAM [Eingang/PRIMARY] WILL BE DE-REGISTERED IN 3 MINUTES                                                                                                                                                                                                                     
      2020-06-08T18:14:09.914Z [INFO]  [RTSP PROXY] STREAM [Eingang/PRIMARY] WILL BE DE-REGISTERED IN 2 MINUTES                                                                                                                                                                                                                     
      2020-06-08T18:15:09.946Z [INFO]  [RTSP PROXY] STREAM [Eingang/PRIMARY] WILL BE DE-REGISTERED IN 1 MINUTES                                                                                                                                                                                                                     
      2020-06-08T18:16:10.006Z [INFO]  [RTSP PROXY] DE-REGISTERING STREAM [Eingang/PRIMARY]; NO LONGER IN USE                                                                                                                                                                                                                       
      2020-06-08T18:16:10.008Z [ERROR] Uncaught Exception connect ECONNREFUSED 127.0.0.1:8554                                                                                                                                                                                                                                       
      [ 'Uncaught Exception', 'connect ECONNREFUSED 127.0.0.1:8554' ]                                                                                                                                                                                                                                                               
      2020-06-08T18:16:10.008Z [ERROR] Error: connect ECONNREFUSED 127.0.0.1:8554                                                                                                                                                                                                                                                   
      [ { Error: connect ECONNREFUSED 127.0.0.1:8554                                                                                                                                                                                                                                                                                
          at Object._errnoException (util.js:1031:13)                                                                                                                                                                                                                                                                               
          at _exceptionWithHostPort (util.js:1052:20)                                                                                                                                                                                                                                                                               
          at TCPConnectWrap.afterConnect [as oncomplete] (net.js:1195:14)                                                                                                                                                                                                                                                           
          errno: 'ECONNREFUSED',                                                                                                                                                                                                                                                                                                    
          code: 'ECONNREFUSED',                                                                                                                                                                                                                                                                                                     
          syscall: 'connect',                                                                                                                                                                                                                                                                                                       
          address: '127.0.0.1',                                                                                                                                                                                                                                                                                                     
          port: 8554 } ]
      
      Monocle 1 Reply Last reply Reply Quote 0
      • Monocle
        Monocle @Willi-Monocle last edited by

        @Willi-Monocle

        The error is generated because the Monocle Gateway is not able to connect to the RTSP proxy server. The RTSP proxy server is part of the Monocle Gateway software and should have started automatically when the Monocle Gateway starts up. Can you please restart the gateway and forward the log data that includes all the startup information?

        It’s possible that the proxy server is failing due to a missing dependency. You can manually install the following Microsoft Visual C++ runtime using the link below:

        Please note when starting the service/application, if you get any errors that say the file MSVCR100.DLL is missing, then you will also need to download and install the Microsoft Visual C++ 2010 Runtime Libraries available here: Download Microsoft Visual C++ 2010 SP1 Redistributable Package (x86) from Official Microsoft Download Center

        Thanks, Robert

        Monocle: https://monoclecam.com
        Getting Started | Troubleshooting Guide | FAQ | Contact Support

        1 Reply Last reply Reply Quote 0
        • W
          Willi-Monocle last edited by

          Hy,

          but my monocle is installed on a QNAP Station in the container-station

          Monocle 1 Reply Last reply Reply Quote 0
          • Monocle
            Monocle @Willi-Monocle last edited by

            @Willi-Monocle

            When I read “Windows 2016 Server” in your original post, I assumed Windows server for the Monocle Gateway.

            So please go ahead and forward the log that captured the startup and let’s see if there are any errors on startup. Else could the QNAP be blocking access to port 8554?

            Thanks, Robert

            Monocle: https://monoclecam.com
            Getting Started | Troubleshooting Guide | FAQ | Contact Support

            1 Reply Last reply Reply Quote 0
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