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    Echo Show 15 won't connect to Unifi Protect G4 Pro cam with Monocle Gateway

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    • D
      dcode last edited by

      I’m new to monocle, so setting up a brand new connection with my existing Unifi Protect cams with a new Echo Show 15 and monocle gateway on raspberry pi 4.

      I see some other threads that indicate the latest Unifi Protect software adds an additional Opus Audio stream that is throwing off monocle gateway, so I’m assuming I won’t be able to get this to work until there is a monocle gateway patch for this Opus audio stream? Can anyone confirm?

      Thanks

      Unifi G4 Pro cam
      Unifi Protect 2.1.1
      Monocle Gateway 0.0.4

      M 1 Reply Last reply Reply Quote 1
      • M
        monome @dcode last edited by

        @dcode that’s the best hypothesis at this point, second audio stream is the only thing changed in the response to Alexa which causes her to close the connection.
        Either monocle gateway needs to be patched (closed source unfortunately), or we need to figure out a way to disable the second audio stream on unifi side via SSH.
        There exist other solutions which work at this time, but monocle is still the best, thereby I hope it gets patched soon.

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        • Monocle
          Monocle last edited by

          FYI …

          I just received my new Unifi cameras and will be setting them up and try to resolve this issue within the next week. Removing a second audio channel should be fairly simply … I think.

          Please stay tuned …

          Thanks, Robert

          Monocle: https://monoclecam.com
          Getting Started | Troubleshooting Guide | FAQ | Contact Support

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          • D
            dcode @Monocle last edited by

            @Monocle Fantastic, thanks Robert! Much appreciated. Let me know if I can help in any way.

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            • Monocle
              Monocle last edited by

              Unifi Camera Update …
              Please see : https://forum.monoclecam.com/topic/1242/unifi-camera-update

              Monocle: https://monoclecam.com
              Getting Started | Troubleshooting Guide | FAQ | Contact Support

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