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    UDMPRO Connection closed! Why

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    • S
      SchmuFoo last edited by

      Same here, glad to know I am not alone

      UniFi Protect: https://community.ui.com/releases/UniFi-Protect-Application-2-8-35/f5f77c21-9b10-46ed-94a6-577784d201f7

      UniFi Network: https://community.ui.com/releases/UniFi-Network-Application-7-5-176/0a224764-0603-4a8b-a038-1a7d59c6615c

      UniFi DMSE

      1 Reply Last reply Reply Quote 2
      • Monocle
        Monocle last edited by

        I think it’s an SSL certificate issue on the backend. I’ll look into it and should have it resolved sometime tomorrow.

        Thanks, Robert

        Monocle: https://monoclecam.com
        Getting Started | Troubleshooting Guide | FAQ | Contact Support

        R R 2 Replies Last reply Reply Quote 3
        • R
          Rich @Monocle last edited by

          @Monocle Thank you, much appreciated.

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          • R
            Rich last edited by

            Working for me now. Thank you.

            Monocle 1 Reply Last reply Reply Quote 0
            • Monocle
              Monocle @Rich last edited by

              @Rich

              Is it still working for you?

              It’s not for me yet …

              I have updated the SSL certificates. One had expired causing the issue. However, thus far, my Amazon Alexa device does not seem to be accepting the new certificate (which I have verified to be valid). Perhaps she is caching the old certificate and needs a little time to update any old cache. I think this happened last time as well, it took a day or two for Alexa to start accepting the new certificate. Let’s keep our fingers crossed that it will start working again soon for everybody.

              Thanks, Robert

              Monocle: https://monoclecam.com
              Getting Started | Troubleshooting Guide | FAQ | Contact Support

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              • R
                Rich @Monocle last edited by

                @Monocle, yeah still working for me. I restarted monocle before I tried it though, maybe that flushed my cache?

                Thanks again.

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                • R
                  rocketalf2012 @Monocle last edited by

                  @Monocle said in UDMPRO Connection closed! Why:

                  I think it’s an SSL certificate issue on the backend. I’ll look into it and should have it resolved sometime tomorrow.

                  Thanks, Robert

                  Hi Robert,
                  Problem solved ?

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                  • M
                    mjd last edited by

                    @Monocle Thank you for fixing the issue, works now for me. I did have to reboot my gateway.

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                    • D
                      deepbluesee @Monocle last edited by

                      @Monocle
                      Work fine for me too!
                      Very good
                      Thanks you very much!

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                      • Monocle
                        Monocle last edited by

                        Glad to hear its working again! Something else must be wrong on my end as its still not working for me using an Echo Show 8. Probably some custom config on my network applied while developing or testing :-)

                        Monocle: https://monoclecam.com
                        Getting Started | Troubleshooting Guide | FAQ | Contact Support

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                        • W
                          warbeforepeace @Monocle last edited by

                          @Monocle mine did not get fixed automatically. I tried restarting the container which did not resolve the issue either. The only thing that fixed it was to stop the container and then start it a minute later. Now everything is back to working.

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