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    Authentication Error even when new token

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    • S
      SchmuFoo @slime-uk last edited by

      @slime-uk said in Authentication Error even when new token:

      Getting a 401 again today - anyone else? Thanks

      Indeed

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        McKinley @slime-uk last edited by

        @slime-uk @admin @Monocle

        Same auth/API token error - Disconnected from monocle server on 9/30

        Tried going to website+forums and received a cloudflare error saying possible load balancing is needed.

        • not sure if they are related

        Thank you

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        • M
          mp101 @SchmuFoo last edited by

          @SchmuFoo yup started yesterday afternoon uk for me

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          • A
            Anundertaker @slime-uk last edited by

            @slime-uk same here

            @admin @Monocle - thanks!

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              Vicore last edited by

              It looks like the same issues as before, if you log out of the skill in Alexa you can not log back in and get a “login failed” please contact support banner. I assume it is a cert that needs updating. @Monocle

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              • M
                memarkham303 last edited by

                @Monocle I’m in the same boat. Rats.

                Monocle 1 Reply Last reply Reply Quote 0
                • Monocle
                  Monocle @memarkham303 last edited by

                  @ALL

                  Please try again. Not a certificate issue this time – just a temporary database server outage yesterday and one of the services that makeup the backend failed to reconnect. Added improved “reconnect” logic today so hopefully this issue will “self-heal” next time.

                  (In some cases, you may have to restart your Monocle Gateway service.)

                  Thanks, Robert

                  Monocle: https://monoclecam.com
                  Getting Started | Troubleshooting Guide | FAQ | Contact Support

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                    memarkham303 @Monocle last edited by

                    @Monocle Thanks, it’s better now!

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                      Anundertaker @Monocle last edited by

                      @Monocle many thanks - running fine now.

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                        mp101 @Monocle last edited by

                        @Monocle thank you
                        Working again

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                        • A
                          Anundertaker last edited by

                          @admin @Monocle

                          The Alexa skill disabled itself and now won’t authenticate, as of today.

                          Thanks once again for your help!

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                            deepbluesee @Anundertaker last edited by

                            @Anundertaker

                            Yes same problem here! Skill disabled be itself and no login possible!

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                            • Monocle
                              Monocle last edited by

                              Ok try again now … should be working now.

                              Looks like I have more work to do to get this stable again. I’ll be working on this later this week. The Amazon EC2 instance keeps locking up … which causes database connection issues.

                              Thanks, Robert

                              Monocle: https://monoclecam.com
                              Getting Started | Troubleshooting Guide | FAQ | Contact Support

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                              • A
                                Anundertaker last edited by

                                Thanks Robert. Up and running again.

                                Good luck with the EC2 instance. 🤞

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                                  McKinley @Monocle last edited by

                                  @Monocle not sure if this is from the same issue. But it has been pretty unstable since the first auth issue a month ago. Here lately I have to restart the gateway. Sometimes needing to disable/enable the skill also.

                                  Thanks Robert!

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                                    Anundertaker @McKinley last edited by

                                    @McKinley
                                    @Monocle

                                    Same for me regarding instability. I’ve had to manually restart my gateway service every few days. Today was the first time since September I’ve had issues with the Alexa skill as well, though.

                                    Monocle 1 Reply Last reply Reply Quote 0
                                    • Monocle
                                      Monocle @Anundertaker last edited by

                                      @Anundertaker @McKinley

                                      Yes the instability is related to the same issue a few weeks back. I’m planning on digging into the issue and reworking a few things to regain stability this week. I think the hosted VM is running out of memory so going to upsize.

                                      Thanks, Robert

                                      Monocle: https://monoclecam.com
                                      Getting Started | Troubleshooting Guide | FAQ | Contact Support

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                                        deepbluesee @Monocle last edited by

                                        @Monocle
                                        Different das same Problem:
                                        Reactive the skill ends up in logging in issue.

                                        Monocle 1 Reply Last reply Reply Quote 3
                                        • Monocle
                                          Monocle @deepbluesee last edited by

                                          @deepbluesee

                                          I have been working on the service backend heavily today; so there were some extended outages yesterday/today.
                                          Please try it again now. You may have to re-link the Monocle Skill to your Alexa account.

                                          Thanks, Robert

                                          Monocle: https://monoclecam.com
                                          Getting Started | Troubleshooting Guide | FAQ | Contact Support

                                          1 Reply Last reply Reply Quote 0
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