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    Authentication issue when logging in from Alexa app

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    • J
      JaBaga last edited by

      I can log into the website without issue, but when trying to log in from the Alexa app to link my account I get an error stating “Login Failed Please try again or contact Monocle support for assistance.”

      I’m using a Galaxy S10e, tried with both Samsung Internet (Chromium) and Firefox Mobile. Also tried on wifi (AT&T Fiber/Cloudflare DNS) and over cellular data (FirstNet).

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      • Monocle
        Monocle @JaBaga last edited by

        @JaBaga

        I have been working on the service backend heavily today; so there were some extended outages yesterday/today.
        Please try it again now. You may have to re-link the Monocle Skill to your Alexa account.

        Thanks, Robert

        Monocle: https://monoclecam.com
        Getting Started | Troubleshooting Guide | FAQ | Contact Support

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