New Echo Show Issues [SOLVED]
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Hi all,
I just purchased the Echo Show so I can view my Hikvision camera though it. I think I have set everything up correctly as I can see my camera using VLC as per the instructions, my issue starts when I ask Alexa to show me the driveway, she agrees and then I just get “waiting for driveway” and then “buffering…” I read somewhere that the Show can only do 720p so I went into the camera setting and changed from 1080p to 720p but this did not solve my issue.
Any ideas are greatly appreciated.
I should mention that after a few more tries I at least get a blurry view of my driveway with “buffering…” shown on the bottom. If I ask her to play something from Amazon Video it works fine. (Hikvision DS-2cd2142FWD-IS).
“timestamp”: “2019-07-16T22:59:53.503Z”,
“request”: “InitializeCameraStreams”,
“response”: [
{
“uri”: “rtsp://%USER%:%PWD%@192.168.1.XXX:554/video.h264”,
“proxy”: “rtsp://proxy.monoclecam.com:443/6c2626d1-5899-40ad-bf01-8ab280630d39”,
“resolution”: {
“width”: “1280”,
“height”: “720”
},
“authorizationType”: “DIGEST”,
“videoCodec”: “H264”,
“audioCodec”: “AAC”,
“protocol”: “RTSP”
}
] -
Which Echo Show version? The new Echo Show 5? Or a Gen1 or Gen2 Echo Show? (I know the names are confusing … way to go Amazon!)
Thanks, Robert
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Sorry, Echo Show Gen 2, also, the blurry view of the driveway is not a live shot, it’s from yesterday.
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The Echo Show (gen 1 & gen 2) can support cameras streams up to 4K. So the resolution should not be an issue. Let me test a Hikvision camera on my Echo Show Gen 2 and see if its still working here. I have seen some buffering issues like you describe on a Reolink camera since the latest system updated on the Echo Show Gen2 that came out about a week ago.
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@Monocle Have you had a chance yet?
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Sorry for the delay, I got distracted then was traveling for several days. I just tested my Hikvision camera successfully on the following:
- Echo Show (Gen 1)
- Echo Show (Gen 2)
- Echo Show 5
- FireTV 4K
- FireTV Cube
Here is my camera configuration in Monocle Web Portal:
(Note, the
@tunneltag is used/required with Monocle Gateway for the FireTV and Echo Show 5 devices.)Here are my camera’s settings:
I hope this helps!
Thanks, Robert
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Also, it never hurts to reboot both the camera and Alexa devices when in doubt :-)
Thanks, Robert
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All settings looked good but no go, saw your added comment to re-boot and…BINGO, I have a camera feed. Thanks Robert. Can’t believe I didn’t do that already, I always tell everyone else that I know that have issues like this to re-boot. Sorry to waste your time but thanks again.
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Glad its working now! For some reason once these Alexa devices get into some state where they won’t connect, many times they require a reboot to re-connect successfully. Who know why?
Thanks, Robert
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All of a sudden I have to re-boot the camera every day now or the show just buffers the stream. IP address is the same, anyone have any idea what might cause this?
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No idea. I almost never have to reboot this Hikvision camera. (unlike some others I have.)
Although, I do allow most of my cameras to do a maintenance reboot daily. I’ll have to check this Hikvision and see if its setup for a daily reboot.
Thanks, Robert
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@Monocle I still have to re-boot my camera every day, this happened all of a sudden after it was working fine for days, anyone have any ideas what I can try? I have tried re-installing firmware and downgrading it. I have also deleted the device from Monocle and re-entered it. I would set my camera up for a daily re-boot but I don’t believe it has that ability.
