Getting a please Enable Skill when the skill is already enabled
-
I really meant this video
-
@ALL.
Sorry, about the delay in getting this issue resolved. I was away from my office all last week and unable to access the necessary details and resources to work on this problem.
PLEASE TRY AGAIN NOW. (You may need to restart your Monocle Gateway instances.)
The issue started when I replaced all the SSL certificates at the end of January. Even though we have a pre-paid and valid 5 year certificate, the SSL rules require that it gets replaced annually now. So after updating all the certificates and restarting all the services that allow Monocle to function, it all appeared to be working from my local testing. However somewhere in the changes … the Monocle/Alexa authentication service failed to re-connect to the Monocle backend database properly. Perhaps it was holding onto (cached) the previous SSL for its secure connection which then expired. I’ll have to dig a bit deeper to better understand why it continued to fail to connect over the course of several days, but I believe this was the underlying issue causing failed account re-linking, failure to refresh Alexa tokens and failure for Monocle Gateway to reconnect and throw 401 errors.
Please let me know if any of you have further issues getting Monocle working again.
Thanks, Robert
-
@Monocle everything is working again. Thank you.
-
@chzetzl said in Getting a please Enable Skill when the skill is already enabled:
@Monocle everything is working again. Thank you.
Thanks for the confirmation! -Robert
-
@Monocle some of us where were starting to think something happened to ya. Thank you so much for continuing to support this project.
-
@Monocle said in Getting a please Enable Skill when the skill is already enabled:
@chzetzl said in Getting a please Enable Skill when the skill is already enabled:
@Monocle everything is working again. Thank you.
Thanks for the confirmation! -Robert
Same, connected right up
-
@Vicore said in Getting a please Enable Skill when the skill is already enabled:
Same, connected right up
Thanks! -Robert
-
Yes thank you very much, this plugin is so useful for my family!
-
Thank you Robert.
I can’t tell you how much I depend on Monocle!
John Quilico -
We very much appreciate the monocle skill, thank you!!
-
Issue has returned??? The service was working great again, but this afternoon (actually about 5 mins ago possibly) I am seeing the same behavior…Can’t log back into the skill.
Anyone else seeing similar?
-
I’m actively working on the backend servers – so there may be some temporary outages today and tomorrow.
Thanks, Robert
-
@Monocle Absolutely no problem. Thanks for the heads up… AND THANKS FOR WHAT YOU DO!!!
-
@Monocle thanks for the heads up Robert. I’m looking at my driveway right now on an echo and it’s working.
