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    Alexa now linked still not working

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    • G
      Graham2607 last edited by

      Hi @Robert
      Thanks for the update
      Alexa now linked.
      Cameras still not responding. Various cameras.
      I am not using the gateway, all were working prior to certificate issue of the 29th
      Tried deleting camera in alexa and re adding.
      Says linked by the name of camera not monocle
      Any suggestions would be appreciated

      Graham

      Monocle 1 Reply Last reply Reply Quote 0
      • D
        dmoczulski last edited by

        I’m having the exact same issue.

        1 Reply Last reply Reply Quote 0
        • Monocle
          Monocle @Graham2607 last edited by

          @Graham2607 said in Alexa now linked still not working:

          Hi @Robert
          Thanks for the update
          Alexa now linked.
          Cameras still not responding. Various cameras.
          I am not using the gateway, all were working prior to certificate issue of the 29th
          Tried deleting camera in alexa and re adding.
          Says linked by the name of camera not monocle
          Any suggestions would be appreciated

          Graham

          OK, if you are not using the Monocle Gateway locally, then your camera requests are getting routed thru the hosted Monocle Proxy server. Let me look into that path and see if the new certificates are in place and working.

          Thanks, Robert

          Monocle: https://monoclecam.com
          Getting Started | Troubleshooting Guide | FAQ | Contact Support

          1 Reply Last reply Reply Quote 0
          • Referenced by  Monocle Monocle 
          • M
            MikeUlm last edited by

            I have the same Problems. My Configuration worked till 29th - now with the same Configuration not working.

            G 1 Reply Last reply Reply Quote 0
            • G
              Graham2607 @MikeUlm last edited by

              @Robert
              Pleased to report now working (non gateway)
              Thank you for the excellent service

              Regards
              Graham

              Monocle 1 Reply Last reply Reply Quote 0
              • Monocle
                Monocle @Graham2607 last edited by

                @Graham2607 said in Alexa now linked still not working:

                @Robert
                Pleased to report now working (non gateway)
                Thank you for the excellent service

                Regards
                Graham

                Glad to hear yours is working!

                I believe I found the issue and have resolved it, but I was trying to get a camera working to test it out but have not yet been successful.

                Monocle: https://monoclecam.com
                Getting Started | Troubleshooting Guide | FAQ | Contact Support

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                • M
                  MikeUlm last edited by

                  IT WORKS AGAIN! I´m so happy - Thank you very much!

                  Monocle 1 Reply Last reply Reply Quote 0
                  • Monocle
                    Monocle @MikeUlm last edited by

                    @MikeUlm said in Alexa now linked still not working:

                    IT WORKS AGAIN! I´m so happy - Thank you very much!

                    Thanks for the confirmation! -Robert

                    Monocle: https://monoclecam.com
                    Getting Started | Troubleshooting Guide | FAQ | Contact Support

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                    • Monocle
                      Monocle last edited by

                      OK, everything should be working again now.

                      Thanks, Robert

                      Monocle: https://monoclecam.com
                      Getting Started | Troubleshooting Guide | FAQ | Contact Support

                      1 Reply Last reply Reply Quote 0
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