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    Authentication Error even when new token

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    • A
      Anundertaker @McKinley last edited by

      @McKinley
      @Monocle

      Same for me regarding instability. I’ve had to manually restart my gateway service every few days. Today was the first time since September I’ve had issues with the Alexa skill as well, though.

      Monocle 1 Reply Last reply Reply Quote 0
      • Monocle
        Monocle @Anundertaker last edited by

        @Anundertaker @McKinley

        Yes the instability is related to the same issue a few weeks back. I’m planning on digging into the issue and reworking a few things to regain stability this week. I think the hosted VM is running out of memory so going to upsize.

        Thanks, Robert

        Monocle: https://monoclecam.com
        Getting Started | Troubleshooting Guide | FAQ | Contact Support

        D 1 Reply Last reply Reply Quote 0
        • D
          deepbluesee @Monocle last edited by

          @Monocle
          Different das same Problem:
          Reactive the skill ends up in logging in issue.

          Monocle 1 Reply Last reply Reply Quote 3
          • Monocle
            Monocle @deepbluesee last edited by

            @deepbluesee

            I have been working on the service backend heavily today; so there were some extended outages yesterday/today.
            Please try it again now. You may have to re-link the Monocle Skill to your Alexa account.

            Thanks, Robert

            Monocle: https://monoclecam.com
            Getting Started | Troubleshooting Guide | FAQ | Contact Support

            1 Reply Last reply Reply Quote 0
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