Authentication Error even when new token

slime-uk

Getting a 401 again today - anyone else? Thanks

Oct 01 09:15:54 pimonoclerp3 monocle-gateway[597]: [Monocle Connecting]

Oct 01 09:15:55 pimonoclerp3 monocle-gateway[597]: Monocle API Authentication Error; invalid or missing token.
Oct 01 09:15:55 pimonoclerp3 monocle-gateway[597]: 2024-10-01T08:15:55.115Z [ERROR] [Monocle Error] Unexpected server response: 401
Oct 01 09:15:55 pimonoclerp3 monocle-gateway[597]: [ ‘[Monocle Error]’, ‘Unexpected server response: 401’ ]
Oct 01 09:15:55 pimonoclerp3 monocle-gateway[597]: [Monocle Disconnected]
Oct 01 09:15:55 pimonoclerp3 monocle-gateway[597]: [Monocle Reconnecting] … in 64 seconds (attempt #12)

SchmuFoo

@slime-uk said in Authentication Error even when new token:

Getting a 401 again today - anyone else? Thanks

Indeed

McKinley

@slime-uk @admin @Monocle

Same auth/API token error - Disconnected from monocle server on 9/30

Tried going to website+forums and received a cloudflare error saying possible load balancing is needed.

not sure if they are related

Thank you

mp101

@SchmuFoo yup started yesterday afternoon uk for me

Anundertaker

@slime-uk same here

@admin @Monocle - thanks!

Vicore

It looks like the same issues as before, if you log out of the skill in Alexa you can not log back in and get a “login failed” please contact support banner. I assume it is a cert that needs updating. @Monocle

memarkham303

@Monocle I’m in the same boat. Rats.

Monocle

@ALL

Please try again. Not a certificate issue this time – just a temporary database server outage yesterday and one of the services that makeup the backend failed to reconnect. Added improved “reconnect” logic today so hopefully this issue will “self-heal” next time.

(In some cases, you may have to restart your Monocle Gateway service.)

Thanks, Robert

memarkham303

@Monocle Thanks, it’s better now!

Anundertaker

@Monocle many thanks - running fine now.

mp101

@Monocle thank you
Working again