Authentication Error even when new token

mp101

@Monocle thank you
Working again

Anundertaker

@admin @Monocle

The Alexa skill disabled itself and now won’t authenticate, as of today.

Thanks once again for your help!

deepbluesee

@Anundertaker

Yes same problem here! Skill disabled be itself and no login possible!

Monocle

Ok try again now … should be working now.

Looks like I have more work to do to get this stable again. I’ll be working on this later this week. The Amazon EC2 instance keeps locking up … which causes database connection issues.

Thanks, Robert

Anundertaker

Thanks Robert. Up and running again.

Good luck with the EC2 instance. 🤞

McKinley

@Monocle not sure if this is from the same issue. But it has been pretty unstable since the first auth issue a month ago. Here lately I have to restart the gateway. Sometimes needing to disable/enable the skill also.

Thanks Robert!

Anundertaker

@McKinley
@Monocle

Same for me regarding instability. I’ve had to manually restart my gateway service every few days. Today was the first time since September I’ve had issues with the Alexa skill as well, though.

Monocle

@Anundertaker @McKinley

Yes the instability is related to the same issue a few weeks back. I’m planning on digging into the issue and reworking a few things to regain stability this week. I think the hosted VM is running out of memory so going to upsize.

Thanks, Robert

deepbluesee

@Monocle
Different das same Problem:
Reactive the skill ends up in logging in issue.

Monocle

@deepbluesee

I have been working on the service backend heavily today; so there were some extended outages yesterday/today.
Please try it again now. You may have to re-link the Monocle Skill to your Alexa account.

Thanks, Robert