Can’t link skill [SOLVED]

cmjanus

All of a sudden my camera stopped working with the echo show. Trying to do some troubleshooting I decided to disable the skill and enable it. Now I’m getting an Error that I cannot enable the skill.

“We are unable to link monocle at this time”

Any ideas.

cmjanus

@cmjanus I did replace a switch with a managed switch. Maybe I need to change a setting?

seeker_ktf

There is an ongoing certificate issue keeping anything good from happening right now. There might sill be something on your end but you won’t know until Monocle fixes their part.

Monocle

There was an expired SSL certificate issue. IT HAS NOW BEEN RESOLVED and all services should now be fully functional.

Please try again now.
Thanks, Robert

cmjanus

@Monocle up and running again. Thanks.
Happy Thanksgiving. Great response time for a holiday. Didn’t expect to have this resolved until Monday.

Monocle

@cmjanus

Glad to hear is working again for you. Thanks for the update!

Happy Holidays!
-Robert

Deathstalker

@Monocle I’ve the same issue as cmjanus. Deactivated the skill in the Alexa app according to a problem, tried to activate again and receive the error message please try again or get in contact with the Monocle Support.

Monocle

@Deathstalker

Sorry, about the delay in getting this issue resolved. I was away from my office all last week and unable to access the necessary details and resources to work on this problem.

PLEASE TRY AGAIN NOW. (You may need to restart your Monocle Gateway instances.)

The issue started when I replaced all the SSL certificates at the end of January. Even though we have a pre-paid and valid 5 year certificate, the SSL rules require that it gets replaced annually now. So after updating all the certificates and restarting all the services that allow Monocle to function, it all appeared to be working from my local testing. However somewhere in the changes … the Monocle/Alexa authentication service failed to re-connect to the Monocle backend database properly. Perhaps it was holding onto (cached) the previous SSL for its secure connection which then expired. I’ll have to dig a bit deeper to better understand why it continued to fail to connect over the course of several days, but I believe this was the underlying issue causing failed account re-linking, failure to refresh Alexa tokens and failure for Monocle Gateway to reconnect and throw 401 errors.

Please let me know if any of you have further issues getting Monocle working again.

Thanks, Robert