Hikvision Cameras not working on Echo Show8

Liaquat

Hi all

Have the following setup in the UK and having problems, advice appreciated as at wits end :):

working CCTV setup

DS-2CD2532F-IS - (Chinese V5.2.0 build 140721)
192.168.1.32, port 555
(physically into LAN via POE hub direct and not into NVR.)
(have also mapped manually into NVR and cam works ok on - IE browser, VLC, NVR and ios/Android phones via HIK)

bought a SHOW8 and trying to config to show video feed - not working…

Monocle setup

Have configured monocle trying different configs:

rtsp://192.168.0.32:555/video.h264 = main stream and viewable on VLC but not Alexa
rtsp://192.168.0.32:555/Streaming/channels/102 = main stream and viewable on VLC but not Alexa
rtsp://192.168.0.32:555/Streaming/Channels/101 = substream and viewable on VLC but not Alexa

(configured as BASIC, H264 192*192 - also tried DIGEST on 102 and works ok VLC but not Alexa)

Issue

verified all working on VLC first (which all the above work ok), then tried alexa - it sits for a few minutes and "hmmm… the camera isnt responding " message

Gateway

configured gateway API,
allowed firewall
tried combination tags of @noaudio, tried @tunnel and @proxy.

Gateway showing connection attempt via Alexa on PC DOS for gateway, but still no video feed on alexa.

Gateway shows the following

For the H264 :

INITIALIZE RTSP STREAM: Front video

NAME : Front video
LABEL : PRIMARY
URL : rtsp://192.168.0.32:555/video.h264
UUID : STREAM:db1abcf3-346e-407f-9ad9-0c7e17ef1518
SESS : cf09938d-29dd-4b72-af03-256929a06077
MODIF : Sat Dec 07 2019 05:35:06 GMT+0000 (GMT Standard Time)
TAGS : @noaudio,@tunnel

on Same cam with different syntax of Channel/Streams/xxx , get different output from gateway - but still doesnt work! :

INITIALIZE RTSP STREAM: Front101

NAME : Front101
LABEL : PRIMARY
URL : rtsp://192.168.0.32:555/Streaming/Channels/101
UUID : STREAM:a9f6c13d-b345-483a-b02b-fe91c2dd715a
SESS : 5d22da4a-0713-4429-93d1-05dc157f968d
MODIF : Sat Dec 07 2019 06:38:11 GMT+0000 (GMT Standard Time)
TAGS : @noaudio,@proxy

2019-12-07T07:24:30.880Z [INFO] [RTSP PROXY] REGISTERING STREAM [Front101/PRIMARY]; (STREAM:a9f6c13d-b345-483a-b02b-fe91c2dd715a)
2019-12-07T07:24:30.897Z [DEBUG] <RTSP-PROXY> [REQUEST] --> [REGISTER] rtsp://192.168.0.32:555/Streaming/Channels/101
2019-12-07T07:24:30.899Z [TRACE] <RTSP-PROXY> [REQUEST] --> [HEADERS] {
“cseq”: “1”,
“transport”: “reuse_connection=0;preferred_delivery_protocol=udp;proxy_url_suffix=STREAM:a9f6c13d-b345-483a-b02b-fe91c2dd715a;username=XXXX;password=~~XXXXXXXX~~”
}
2019-12-07T07:24:30.902Z [DEBUG] <RTSP-PROXY> [RESPONSE] <-- [200 (OK)] <cseq=1> (session=undefined)
2019-12-07T07:24:30.903Z [TRACE] <RTSP-PROXY> [RESPONSE] <-- [HEADERS] {
“cseq”: “1”,
“date”: “Sat, Dec 07 2019 07:24:30 GMT”
}

DIFFERENT CAMERA
Have also got a UK Cam DS-2CD2142-FWD-i
tried the above with it also and same issues… no display and same alexa message
tried with h264 and 102 channel.

for the other Channel/Streams/xxx - Gateways shows:

INITIALIZE RTSP STREAM: sidecam2

NAME : sidecam2
LABEL : PRIMARY
URL : rtsp://192.168.0.34:557/Streaming/channels/102
UUID : STREAM:83485548-20a8-4c63-8298-5f555c7940e0
SESS : af9154ee-8f7f-4c8e-a2ba-fcd7c8bfbe07
MODIF : Sat Dec 07 2019 07:12:51 GMT+0000 (GMT Standard Time)
TAGS : @noaudio,@tunnel

Assist appreciated if I am missing something?

Thanks

Liaquat

also tried IP instead of UDP - same issue “camera isnt responding”

INITIALIZE RTSP STREAM: Front101

NAME : Front101
LABEL : PRIMARY
URL : rtsp://192.168.0.32:555/Streaming/Channels/101
UUID : STREAM:a9f6c13d-b345-483a-b02b-fe91c2dd715a
SESS : 512c1318-c4b6-4a00-b263-f0fdcb1238bb
MODIF : Sat Dec 07 2019 07:35:38 GMT+0000 (GMT Standard Time)
TAGS : @noaudio,@proxy-tcp

2019-12-07T07:38:24.591Z [INFO] [RTSP PROXY] REGISTERING STREAM [Front101/PRIMARY]; (STREAM:a9f6c13d-b345-483a-b02b-fe91c2dd715a)
2019-12-07T07:38:24.606Z [DEBUG] <RTSP-PROXY> [REQUEST] --> [REGISTER] rtsp://192.168.0.32:555/Streaming/Channels/101
2019-12-07T07:38:24.607Z [TRACE] <RTSP-PROXY> [REQUEST] --> [HEADERS] {
“cseq”: “1”,
“transport”: “reuse_connection=0;preferred_delivery_protocol=interleaved;proxy_url_suffix=STREAM:a9f6c13d-b345-483a-b02b-fe91c2dd715a;username=XXXXX;password=XXXX”
}
2019-12-07T07:38:24.613Z [DEBUG] <RTSP-PROXY> [RESPONSE] <-- [200 (OK)] <cseq=1> (session=undefined)
2019-12-07T07:38:24.613Z [TRACE] <RTSP-PROXY> [RESPONSE] <-- [HEADERS] {
“cseq”: “1”,
“date”: “Sat, Dec 07 2019 07:38:24 GMT”
}

chazzzzz

@Liaquat

Following. Same problem. Can view cameras through Alexa spot but just set up echo show 8 and can not view camera.

Looking for a workaround or app update to fix.

Liaquat

@chazzzzz do you mind sharing your spot config so I can review how you have it working? As it may be related to firmware but I have Chinese grey cams - but same issue in UK home purchased one also… so ruled that out…

chazzzzz

@Liaquat same. Chinese grey cams. Works with the spot… just standard RTSP setup. Thought it would be just as compatible with the echo 8. But it isn’t.

John

I cannot get any of my cameras to work with Monocle on the Echo Show 8 and I have a few different types. Even using the gateway/tunnel. The RTSP feeds all work fine in VLC. For all of them the same thing occurs. The Show 8 never displays the camera. Whats strange is in the logs for the gateway I see “RTSP client playing media stream: Front Door”. From the logs it appears everything is working but nothing actually displays on the Show 8.

Liaquat

Grateful if monocle support could advise of anything we may have missed?

pridsdale

Try @hangup @noaudio @proxy-tcp

Lockzie

Make sure you have a basic password. No symbols.
If you have audio on your camera, turn it off.
I have been looking at my hikvision cameras, all mine use @tunnel on the show 8
Make sure you ask Alexa to find new devices

Liaquat

Ok got it working…

my Notepad log as below, which while long may help others with my step by step process on BASIC v DIGEST, VMWare ports, use of Gateway etc… the answer for me was FIREWALL - kaspersky blocking something so just need to figure out - i suspect 443

"running gateway
when starting it identifies gateway as (not sure about the RTSP Server listening set as 0.0.0.0:8555 etc (assuming broadcast listening?) :

"VERSION = 0.0.4
OS/ARCH = win32\x64
PROCESS = monocle-gateway (PID=15164)
TIMESTAMP = 2019-12-15T10:20:36.394Z

MONOCLE GATEWAY SERVICE (Version: 0.0.4)

[Monocle Starting]
[Monocle Connecting]
[Monocle Started]
[RTSP Server Starting]
[RTSP Server Listening] 0.0.0.0:8555 (RTSP)
[RTSP Server Listening] 0.0.0.0:443 (RTSP-TLS)
[RTSP Proxy Started] (PID=18916)
[RTSP Server Listening] 0.0.0.0:8554 (PROXY)
[RTSP Server Started]
[Monocle Connected]
[RTSP Server Registered]

MONOCLE RTSP SERVICE - INITIALIZED

FQDN = 8bba3f78-c3b7-4534-b1d6-fafcdc03e7f1.mproxy.io
HOST = 192.168.0.14
PORT = 443"

ping the FQDN translates to the IP correctly - originally showed IP for a Virtual Ethernet… so disabled virtual ports on laptop
ipconfig /flushdns
ipconfg and restarted gateway
this now showed the laptops correct IP of x.x.x.14 as above

on DS-2CD2532F-IS Camera

the video configuration on the physical camera is set as :
main stream only for video (not video and audi)
substrem only for video (not video and audio)

substream set to :352x288, variable, highest quality, h.264
mainstream same but higher res.

on Monocole web config

have configured multiple configs
@noaudio, @tunnel/@no proxy, @proxy-tcp and trying all variants on ALEXA Show and monocole - still same - “not responding”

strings as below with settings which I have attempted - using varity of BASIC vs DIGEST, proxy TCP in lieu of UDP and also stream channels - password is long but simple using alpha and numerics:

MAIN channel ok on VLC - not working on SHOW8
rtsp://192.168.0.32:555/video.h264
BASICH264NONE192*192@noaudio@tunnel

MAIN channel ok on VLC - not working on SHOW8
rtsp://192.168.0.32:555/Streaming/Channels/101
BASICH264NONE192*192@noaudio@proxy-tcp

Sub channel ok on VLC - not working on SHOW8
rtsp://192.168.0.32:555/Streaming/channels/102
BASICH264NONE192*192@noaudio@proxy

Sub channel with DIGEST - not working anywhere.
rtsp://192.168.0.32:555/Streaming/channels/102
DIGESTH264NONE192*192@noaudio@proxy-tcp

lost for ideas…
disabled kaspersky also and Thought id try the other cameras - (UK ones not the grey cam)
which was configured as:

SideCam
Manufacturer:HikvisionModel:DS-2CD2142-FWD-i
rtsp://192.168.0.34:557/Streaming/channels/102)
BASICH264NONE192*192@noaudio@tunnel

this wasnt working before… it started showing up on the SHOW8!! (takes a few seconds to start)

Issue therefore isnt the frmware or grey v UK
you NEED the gateway
you NEED to disable firewall (will figure out if 443 or the cam ports n a bit)

I now have cams working ok as:

Manufacturer:HikvisionModel:DS-2CD2532F-IS
rtsp://192.168.0.32:555/Streaming/channels/102
BASICH264NONE192*192@noaudio@tunnel

Manufacturer:HikvisionModel:DS-2CD2532F-IS
rtsp://192.168.0.33:556/Streaming/channels/102
BASICH264NONE192*192@noaudio@tunnel

Manufacturer:HikvisionModel:DS-2CD2142-FWD-i
rtsp://192.168.0.34:557/Streaming/channels/102
BASICH264NONE192*192@noaudio@tunnel

will try to up the sub stream resolution as main stream displays black (prob cos resolution too high)
re-enabled the VM network cards and fushed DNS -the cams still work…

therefore all along it was firewall… sigh!
now to try and get my DANMINI doorbell to work… see if ti generates a RTSP stream to capture…

Hope this helps someone!"

Lockzie

This post is deleted!