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    Hikvision Cameras not working on Echo Show8

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    • L
      Liaquat last edited by

      also tried IP instead of UDP - same issue “camera isnt responding”


      INITIALIZE RTSP STREAM: Front101

      • NAME : Front101
      • LABEL : PRIMARY
      • URL : rtsp://192.168.0.32:555/Streaming/Channels/101
      • UUID : STREAM:a9f6c13d-b345-483a-b02b-fe91c2dd715a
      • SESS : 512c1318-c4b6-4a00-b263-f0fdcb1238bb
      • MODIF : Sat Dec 07 2019 07:35:38 GMT+0000 (GMT Standard Time)
      • TAGS : @noaudio,@proxy-tcp

      2019-12-07T07:38:24.591Z [INFO] [RTSP PROXY] REGISTERING STREAM [Front101/PRIMARY]; (STREAM:a9f6c13d-b345-483a-b02b-fe91c2dd715a)
      2019-12-07T07:38:24.606Z [DEBUG] <RTSP-PROXY> [REQUEST] --> [REGISTER] rtsp://192.168.0.32:555/Streaming/Channels/101
      2019-12-07T07:38:24.607Z [TRACE] <RTSP-PROXY> [REQUEST] --> [HEADERS] {
      “cseq”: “1”,
      “transport”: “reuse_connection=0;preferred_delivery_protocol=interleaved;proxy_url_suffix=STREAM:a9f6c13d-b345-483a-b02b-fe91c2dd715a;username=XXXXX;password=XXXX”
      }
      2019-12-07T07:38:24.613Z [DEBUG] <RTSP-PROXY> [RESPONSE] <-- [200 (OK)] <cseq=1> (session=undefined)
      2019-12-07T07:38:24.613Z [TRACE] <RTSP-PROXY> [RESPONSE] <-- [HEADERS] {
      “cseq”: “1”,
      “date”: “Sat, Dec 07 2019 07:38:24 GMT”
      }

      C 1 Reply Last reply Reply Quote 1
      • C
        chazzzzz @Liaquat last edited by

        @Liaquat

        Following. Same problem. Can view cameras through Alexa spot but just set up echo show 8 and can not view camera.

        Looking for a workaround or app update to fix.

        L 1 Reply Last reply Reply Quote 1
        • L
          Liaquat @chazzzzz last edited by

          @chazzzzz do you mind sharing your spot config so I can review how you have it working? As it may be related to firmware but I have Chinese grey cams - but same issue in UK home purchased one also… so ruled that out…

          C 1 Reply Last reply Reply Quote 0
          • C
            chazzzzz @Liaquat last edited by

            @Liaquat same. Chinese grey cams. Works with the spot… just standard RTSP setup. Thought it would be just as compatible with the echo 8. But it isn’t.

            1 Reply Last reply Reply Quote 1
            • J
              John last edited by

              I cannot get any of my cameras to work with Monocle on the Echo Show 8 and I have a few different types. Even using the gateway/tunnel. The RTSP feeds all work fine in VLC. For all of them the same thing occurs. The Show 8 never displays the camera. Whats strange is in the logs for the gateway I see “RTSP client playing media stream: Front Door”. From the logs it appears everything is working but nothing actually displays on the Show 8.

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              • L
                Liaquat last edited by

                Grateful if monocle support could advise of anything we may have missed?

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                • P
                  pridsdale last edited by

                  Try @hangup @noaudio @proxy-tcp

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                  • L
                    Lockzie last edited by

                    Make sure you have a basic password. No symbols.
                    If you have audio on your camera, turn it off.
                    I have been looking at my hikvision cameras, all mine use @tunnel on the show 8
                    Make sure you ask Alexa to find new devices

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                    • L
                      Liaquat last edited by

                      Ok got it working…

                      my Notepad log as below, which while long may help others with my step by step process on BASIC v DIGEST, VMWare ports, use of Gateway etc… the answer for me was FIREWALL - kaspersky blocking something so just need to figure out - i suspect 443

                      "running gateway
                      when starting it identifies gateway as (not sure about the RTSP Server listening set as 0.0.0.0:8555 etc (assuming broadcast listening?) :

                      "VERSION = 0.0.4
                      OS/ARCH = win32\x64
                      PROCESS = monocle-gateway (PID=15164)
                      TIMESTAMP = 2019-12-15T10:20:36.394Z


                      MONOCLE GATEWAY SERVICE (Version: 0.0.4)

                      [Monocle Starting]
                      [Monocle Connecting]
                      [Monocle Started]
                      [RTSP Server Starting]
                      [RTSP Server Listening] 0.0.0.0:8555 (RTSP)
                      [RTSP Server Listening] 0.0.0.0:443 (RTSP-TLS)
                      [RTSP Proxy Started] (PID=18916)
                      [RTSP Server Listening] 0.0.0.0:8554 (PROXY)
                      [RTSP Server Started]
                      [Monocle Connected]
                      [RTSP Server Registered]


                      MONOCLE RTSP SERVICE - INITIALIZED

                      FQDN = 8bba3f78-c3b7-4534-b1d6-fafcdc03e7f1.mproxy.io
                      HOST = 192.168.0.14
                      PORT = 443"

                      ping the FQDN translates to the IP correctly - originally showed IP for a Virtual Ethernet… so disabled virtual ports on laptop
                      ipconfig /flushdns
                      ipconfg and restarted gateway
                      this now showed the laptops correct IP of x.x.x.14 as above

                      on DS-2CD2532F-IS Camera

                      the video configuration on the physical camera is set as :
                      main stream only for video (not video and audi)
                      substrem only for video (not video and audio)

                      substream set to :352x288, variable, highest quality, h.264
                      mainstream same but higher res.

                      on Monocole web config

                      have configured multiple configs
                      @noaudio, @tunnel/@no proxy, @proxy-tcp and trying all variants on ALEXA Show and monocole - still same - “not responding”

                      strings as below with settings which I have attempted - using varity of BASIC vs DIGEST, proxy TCP in lieu of UDP and also stream channels - password is long but simple using alpha and numerics:

                      MAIN channel ok on VLC - not working on SHOW8
                      rtsp://192.168.0.32:555/video.h264
                      BASICH264NONE192*192@noaudio@tunnel

                      MAIN channel ok on VLC - not working on SHOW8
                      rtsp://192.168.0.32:555/Streaming/Channels/101
                      BASICH264NONE192*192@noaudio@proxy-tcp

                      Sub channel ok on VLC - not working on SHOW8
                      rtsp://192.168.0.32:555/Streaming/channels/102
                      BASICH264NONE192*192@noaudio@proxy

                      Sub channel with DIGEST - not working anywhere.
                      rtsp://192.168.0.32:555/Streaming/channels/102
                      DIGESTH264NONE192*192@noaudio@proxy-tcp

                      lost for ideas…
                      disabled kaspersky also and Thought id try the other cameras - (UK ones not the grey cam)
                      which was configured as:

                      SideCam
                      Manufacturer:HikvisionModel:DS-2CD2142-FWD-i
                      rtsp://192.168.0.34:557/Streaming/channels/102)
                      BASICH264NONE192*192@noaudio@tunnel

                      this wasnt working before… it started showing up on the SHOW8!! (takes a few seconds to start)

                      Issue therefore isnt the frmware or grey v UK
                      you NEED the gateway
                      you NEED to disable firewall (will figure out if 443 or the cam ports n a bit)

                      I now have cams working ok as:

                      Manufacturer:HikvisionModel:DS-2CD2532F-IS
                      rtsp://192.168.0.32:555/Streaming/channels/102
                      BASICH264NONE192*192@noaudio@tunnel

                      Manufacturer:HikvisionModel:DS-2CD2532F-IS
                      rtsp://192.168.0.33:556/Streaming/channels/102
                      BASICH264NONE192*192@noaudio@tunnel

                      Manufacturer:HikvisionModel:DS-2CD2142-FWD-i
                      rtsp://192.168.0.34:557/Streaming/channels/102
                      BASICH264NONE192*192@noaudio@tunnel

                      will try to up the sub stream resolution as main stream displays black (prob cos resolution too high)
                      re-enabled the VM network cards and fushed DNS -the cams still work…

                      therefore all along it was firewall… sigh!
                      now to try and get my DANMINI doorbell to work… see if ti generates a RTSP stream to capture…

                      Hope this helps someone!"

                      1 Reply Last reply Reply Quote 0
                      • L
                        Lockzie last edited by

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