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    Hikvision DS-KD8003 Camera not working

    Hikvision
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    • M
      Max01 last edited by

      Thank you for your response. Yes, the stream works with VLC.

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      • E
        Esso @Esso last edited by

        @Esso

        My IP has the forward slash on the end (my cam is on .57)

        rtsp://192.168.1.57:554/Streaming/Channels/101/

        Try using the / on the end.

        If that doesn’t work try VLC as a test.

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        • M
          Max01 last edited by

          @Esso said in Hikvision DS-KD8003 Camera not working:

          Try using the / on the end.

          I’ve tried using the / on the end but it didn’t work with the Amazon Echo, it worked with VLC. In VLC the stream works with the / and without.

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          • M
            Max01 last edited by

            Does anyone know why the rtsp stream is working with vlc but not with the echo show, the picture on the show is only flickering for some seconds and after that I get a “camera is not responding” message from alexa. Very strange… Is there something I could try to make it work?

            Thank you in advance,
            Max

            Monocle 1 Reply Last reply Reply Quote 0
            • Monocle
              Monocle @Max01 last edited by

              @Max01

              Are you using the Monocle Gateway with this camera?

              Thanks, Robert

              Monocle: https://monoclecam.com
              Getting Started | Troubleshooting Guide | FAQ | Contact Support

              Monocle 1 Reply Last reply Reply Quote 0
              • M
                Max01 last edited by Max01

                @Max01 said in Hikvision DS-KD8003 Camera not working:

                Hello Robert,

                no I’m not using the Monocle Gateway because all other cameras are working with the echo show (2nd Gen) without the gateway. (I’ve read here in the forums that you don’t need the Gateway if you are using the echo show 2nd gen.)

                greetings,
                Max

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                • Monocle
                  Monocle @Monocle last edited by

                  @Monocle

                  Nevermind, I see you mentioned you are not using Monocle server, which I think you mean Monocle Gateway (server).

                  It’s most likely some incompatibility with the video codec. You can try to play with the video settings on the camera such as enabling/disabling H.264+ and trying the various H.264 profiles. At the end of the day, the Alexa is a black box and we don’t know exactly why she fails on certain streams that we would expect to be compatible per the documented requirements. Alexa seems to be very picky about the video streams. Dahua/Amcrest firmware seems to provide the most compatible streams.

                  If you are not able to find a working combination of settings on the camera, then your last option would be to try using the Monocle Gateway and attempting the various tags (@tunnel or @proxy and optionally @noaudio, @fake-fmtp). The Monocle Gateway can sometimes transform the stream into something Alexa will accept. The Monocle Gateway does not re-encode the stream or transcode the stream as this would add too much latency but it can attempt to play other tricks on the stream descriptor to try to get it working with Alexa devices.

                  Thanks, Robert

                  Monocle: https://monoclecam.com
                  Getting Started | Troubleshooting Guide | FAQ | Contact Support

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                  • M
                    Max01 last edited by

                    @Monocle said in Hikvision DS-KD8003 Camera not working:

                    combination of settings on the camera

                    Thank you for your help!! I’ve already tried all combination of settings on the camera. The camera doesn’t have many combination of settings because it is an intercom camera ( https://www.hikvision.com/en/products/Video-Intercom-Products/IP-Series/Pro-Series/ds-kd8003-surface/ ).
                    I’ve also tried different firmwares for the camera but it didn’t work (the screen of the echo show is always flickering and after some seconds alexa tells me she cannot connect).
                    I’ll try the Monocle Gateway.

                    greetings,
                    Max

                    Monocle 1 Reply Last reply Reply Quote 0
                    • Monocle
                      Monocle @Max01 last edited by

                      @Max01

                      Some of the specialty Hikvision cameras are very limited.
                      I have an older the Hikvision doorbell camera (DS-KB6403-WIP) and it simply won’t work with any stability at all with Alexa. However, a newer Amcrest (a re-branded Hikvision) https://amzn.to/3dpvdXM camera works fine. So Hikvision does seem to be hit and miss with Alexa.

                      With Monocle Gateway, please try the tags in this order:

                      • @tunnel
                      • @proxy
                      • @tunnel, @noaudio
                      • @proxy, @noaudio
                      • @tunnel, @noaudio, @fake-fmtp
                      • @proxy, @noaudio, @fake-fmtp

                      @fake-fmtp lies to Alexa about the stream format and gives her a known compatible descriptor. This lie works in some case to get the stream playing. However, it may not be stable.

                      Thanks, Robert

                      Monocle: https://monoclecam.com
                      Getting Started | Troubleshooting Guide | FAQ | Contact Support

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                      • M
                        Max01 last edited by

                        Thank you very much for your help, I much appreciate it!! :-)

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