Error getaddrinfo EAI_AGAIN api.monoclecam.com:443



  • i can´t see my dahua cameras in echo show 5.

    I have review all troubleshouting tips and all it´s correct but i received this message when i confirm monocle service with monocle-gateway --tail

    It´s a rpi 4b
    <<TAIL>> LOG FOR THE [MONOCLE-GATEWAY] SERVICE
    – Logs begin at Mon 2021-01-18 08:17:01 CET. –
    ene 18 08:17:09 raspberrypi monocle-gateway[488]: ******************************************************************
    ene 18 08:17:10 raspberrypi monocle-gateway[488]: -------------------------------------------------
    ene 18 08:17:10 raspberrypi monocle-gateway[488]: MONOCLE RUNTIME ENVIRONMENT
    ene 18 08:17:10 raspberrypi monocle-gateway[488]: -------------------------------------------------
    ene 18 08:17:10 raspberrypi monocle-gateway[488]: VERSION = 0.0.4
    ene 18 08:17:10 raspberrypi monocle-gateway[488]: OS/ARCH = linux/arm
    ene 18 08:17:10 raspberrypi monocle-gateway[488]: PROCESS = monocle-gateway (PID=488)
    ene 18 08:17:10 raspberrypi monocle-gateway[488]: TIMESTAMP = 2021-01-18T07:17:10.774Z
    ene 18 08:17:10 raspberrypi monocle-gateway[488]: -------------------------------------------------
    ene 18 08:17:10 raspberrypi monocle-gateway[488]: MONOCLE GATEWAY SERVICE (Version: 0.0.4)
    ene 18 08:17:10 raspberrypi monocle-gateway[488]: -------------------------------------------------
    ene 18 08:17:10 raspberrypi monocle-gateway[488]: [Monocle Starting]
    ene 18 08:17:10 raspberrypi monocle-gateway[488]: [Monocle Connecting]
    ene 18 08:17:10 raspberrypi monocle-gateway[488]: [Monocle Started]
    ene 18 08:17:10 raspberrypi monocle-gateway[488]: [RTSP Server Starting]
    ene 18 08:17:10 raspberrypi monocle-gateway[488]: [RTSP Server Listening] 0.0.0.0:8555 (RTSP)
    ene 18 08:17:10 raspberrypi monocle-gateway[488]: [RTSP Server Listening] 0.0.0.0:443 (RTSP-TLS)
    ene 18 08:17:10 raspberrypi monocle-gateway[488]: [RTSP Proxy Started] (PID=707)
    ene 18 08:17:10 raspberrypi monocle-gateway[488]: [RTSP Server Listening] 0.0.0.0:8554 (PROXY)
    ene 18 08:17:10 raspberrypi monocle-gateway[488]: [RTSP Server Started]
    ene 18 08:17:10 raspberrypi monocle-gateway[488]: 2021-01-18T07:17:10.902Z [ERROR] [Monocle Error] getaddrinfo EAI_AGAIN api.monoclecam.com:443
    ene 18 08:17:10 raspberrypi monocle-gateway[488]: [ ‘[Monocle Error]’,
    ene 18 08:17:10 raspberrypi monocle-gateway[488]: ‘getaddrinfo EAI_AGAIN api.monoclecam.com:443’ ]
    ene 18 08:17:10 raspberrypi monocle-gateway[488]: [Monocle Disconnected]
    ene 18 08:17:10 raspberrypi monocle-gateway[488]: [Monocle Reconnecting] … in 5 seconds (attempt #1)
    ene 18 08:17:15 raspberrypi monocle-gateway[488]: [Monocle Connecting]
    ene 18 08:17:15 raspberrypi monocle-gateway[488]: 2021-01-18T07:17:15.925Z [ERROR] [Monocle Error] getaddrinfo EAI_AGAIN api.monoclecam.com:443
    ene 18 08:17:15 raspberrypi monocle-gateway[488]: [ ‘[Monocle Error]’,
    ene 18 08:17:15 raspberrypi monocle-gateway[488]: ‘getaddrinfo EAI_AGAIN api.monoclecam.com:443’ ]
    ene 18 08:17:15 raspberrypi monocle-gateway[488]: [Monocle Disconnected]
    ene 18 08:17:15 raspberrypi monocle-gateway[488]: [Monocle Reconnecting] … in 14 seconds (attempt #2)
    ene 18 08:17:29 raspberrypi monocle-gateway[488]: [Monocle Connecting]
    ene 18 08:17:30 raspberrypi monocle-gateway[488]: [Monocle Connected]
    ene 18 08:17:30 raspberrypi monocle-gateway[488]: [RTSP Server Registered]
    ene 18 08:17:30 raspberrypi monocle-gateway[488]: -------------------------------------------------
    ene 18 08:17:30 raspberrypi monocle-gateway[488]: MONOCLE RTSP SERVICE - INITIALIZED
    ene 18 08:17:30 raspberrypi monocle-gateway[488]: -------------------------------------------------
    ene 18 08:17:30 raspberrypi monocle-gateway[488]: FQDN = 20b9e527-afda-4446-8cda-af4ea88faf5a.mproxy.io
    ene 18 08:17:30 raspberrypi monocle-gateway[488]: HOST = 192.168.1.20
    ene 18 08:17:30 raspberrypi monocle-gateway[488]: PORT = 443
    ene 18 08:17:30 raspberrypi monocle-gateway[488]: -------------------------------------------------
    ene 18 08:25:48 raspberrypi monocle-gateway[488]: 2021-01-18T07:25:48.153Z [ERROR] [Monocle Error] Closing connection due to PING response timeout; last PING response received was at: [2021-1-18 08:17:30]
    ene 18 08:25:48 raspberrypi monocle-gateway[488]: [ ‘[Monocle Error]’,
    ene 18 08:25:48 raspberrypi monocle-gateway[488]: ‘Closing connection due to PING response timeout; last PING response received was at: [2021-1-18
    08:17:30]’ ]
    ene 18 08:25:48 raspberrypi monocle-gateway[488]: [Monocle Disconnected]
    ene 18 08:25:48 raspberrypi monocle-gateway[488]: [Monocle Reconnecting] … in 5 seconds (attempt #1)
    ene 18 08:25:53 raspberrypi monocle-gateway[488]: [Monocle Connecting]
    ene 18 08:25:53 raspberrypi monocle-gateway[488]: [Monocle Connected]
    ene 18 08:25:53 raspberrypi monocle-gateway[488]: [RTSP Server Registered]
    ene 18 08:25:53 raspberrypi monocle-gateway[488]: -------------------------------------------------
    ene 18 08:25:53 raspberrypi monocle-gateway[488]: MONOCLE RTSP SERVICE - INITIALIZED
    ene 18 08:25:53 raspberrypi monocle-gateway[488]: -------------------------------------------------
    ene 18 08:25:53 raspberrypi monocle-gateway[488]: FQDN = 20b9e527-afda-4446-8cda-af4ea88faf5a.mproxy.io
    ene 18 08:25:53 raspberrypi monocle-gateway[488]: HOST = 192.168.1.20
    ene 18 08:25:53 raspberrypi monocle-gateway[488]: PORT = 443
    ene 18 08:25:53 raspberrypi monocle-gateway[488]: -------------------------------------------------
    ene 18 08:53:48 raspberrypi monocle-gateway[488]: [RTSP Server Stopping]
    ene 18 08:53:48 raspberrypi systemd[1]: Stopping Monocle Gateway Service…
    ene 18 08:53:48 raspberrypi monocle-gateway[488]: [RTSP Server Stopped]
    ene 18 08:53:48 raspberrypi monocle-gateway[488]: [Monocle Stopping]
    ene 18 08:53:48 raspberrypi monocle-gateway[488]: [Monocle Stopped]
    ene 18 08:53:48 raspberrypi monocle-gateway[488]: [RTSP Proxy Stopped] CODE=0; SIGNAL=SIGTERM
    ene 18 08:53:48 raspberrypi systemd[1]: monocle-gateway.service: Succeeded.
    ene 18 08:53:48 raspberrypi systemd[1]: Stopped Monocle Gateway Service.
    ene 18 08:53:48 raspberrypi systemd[1]: Started Monocle Gateway Service.


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