Error getaddrinfo EAI_AGAIN api.monoclecam.com:443

chema pra

i can´t see my dahua cameras in echo show 5.

I have review all troubleshouting tips and all it´s correct but i received this message when i confirm monocle service with monocle-gateway --tail

It´s a rpi 4b
<<TAIL>> LOG FOR THE [MONOCLE-GATEWAY] SERVICE
– Logs begin at Mon 2021-01-18 08:17:01 CET. –
ene 18 08:17:09 raspberrypi monocle-gateway[488]: ******************************************************************
ene 18 08:17:10 raspberrypi monocle-gateway[488]: -------------------------------------------------
ene 18 08:17:10 raspberrypi monocle-gateway[488]: MONOCLE RUNTIME ENVIRONMENT
ene 18 08:17:10 raspberrypi monocle-gateway[488]: -------------------------------------------------
ene 18 08:17:10 raspberrypi monocle-gateway[488]: VERSION = 0.0.4
ene 18 08:17:10 raspberrypi monocle-gateway[488]: OS/ARCH = linux/arm
ene 18 08:17:10 raspberrypi monocle-gateway[488]: PROCESS = monocle-gateway (PID=488)
ene 18 08:17:10 raspberrypi monocle-gateway[488]: TIMESTAMP = 2021-01-18T07:17:10.774Z
ene 18 08:17:10 raspberrypi monocle-gateway[488]: -------------------------------------------------
ene 18 08:17:10 raspberrypi monocle-gateway[488]: MONOCLE GATEWAY SERVICE (Version: 0.0.4)
ene 18 08:17:10 raspberrypi monocle-gateway[488]: -------------------------------------------------
ene 18 08:17:10 raspberrypi monocle-gateway[488]: [Monocle Starting]
ene 18 08:17:10 raspberrypi monocle-gateway[488]: [Monocle Connecting]
ene 18 08:17:10 raspberrypi monocle-gateway[488]: [Monocle Started]
ene 18 08:17:10 raspberrypi monocle-gateway[488]: [RTSP Server Starting]
ene 18 08:17:10 raspberrypi monocle-gateway[488]: [RTSP Server Listening] 0.0.0.0:8555 (RTSP)
ene 18 08:17:10 raspberrypi monocle-gateway[488]: [RTSP Server Listening] 0.0.0.0:443 (RTSP-TLS)
ene 18 08:17:10 raspberrypi monocle-gateway[488]: [RTSP Proxy Started] (PID=707)
ene 18 08:17:10 raspberrypi monocle-gateway[488]: [RTSP Server Listening] 0.0.0.0:8554 (PROXY)
ene 18 08:17:10 raspberrypi monocle-gateway[488]: [RTSP Server Started]
ene 18 08:17:10 raspberrypi monocle-gateway[488]: 2021-01-18T07:17:10.902Z [ERROR] [Monocle Error] getaddrinfo EAI_AGAIN api.monoclecam.com:443
ene 18 08:17:10 raspberrypi monocle-gateway[488]: [ ‘[Monocle Error]’,
ene 18 08:17:10 raspberrypi monocle-gateway[488]: ‘getaddrinfo EAI_AGAIN api.monoclecam.com:443’ ]
ene 18 08:17:10 raspberrypi monocle-gateway[488]: [Monocle Disconnected]
ene 18 08:17:10 raspberrypi monocle-gateway[488]: [Monocle Reconnecting] … in 5 seconds (attempt #1)
ene 18 08:17:15 raspberrypi monocle-gateway[488]: [Monocle Connecting]
ene 18 08:17:15 raspberrypi monocle-gateway[488]: 2021-01-18T07:17:15.925Z [ERROR] [Monocle Error] getaddrinfo EAI_AGAIN api.monoclecam.com:443
ene 18 08:17:15 raspberrypi monocle-gateway[488]: [ ‘[Monocle Error]’,
ene 18 08:17:15 raspberrypi monocle-gateway[488]: ‘getaddrinfo EAI_AGAIN api.monoclecam.com:443’ ]
ene 18 08:17:15 raspberrypi monocle-gateway[488]: [Monocle Disconnected]
ene 18 08:17:15 raspberrypi monocle-gateway[488]: [Monocle Reconnecting] … in 14 seconds (attempt #2)
ene 18 08:17:29 raspberrypi monocle-gateway[488]: [Monocle Connecting]
ene 18 08:17:30 raspberrypi monocle-gateway[488]: [Monocle Connected]
ene 18 08:17:30 raspberrypi monocle-gateway[488]: [RTSP Server Registered]
ene 18 08:17:30 raspberrypi monocle-gateway[488]: -------------------------------------------------
ene 18 08:17:30 raspberrypi monocle-gateway[488]: MONOCLE RTSP SERVICE - INITIALIZED
ene 18 08:17:30 raspberrypi monocle-gateway[488]: -------------------------------------------------
ene 18 08:17:30 raspberrypi monocle-gateway[488]: FQDN = 20b9e527-afda-4446-8cda-af4ea88faf5a.mproxy.io
ene 18 08:17:30 raspberrypi monocle-gateway[488]: HOST = 192.168.1.20
ene 18 08:17:30 raspberrypi monocle-gateway[488]: PORT = 443
ene 18 08:17:30 raspberrypi monocle-gateway[488]: -------------------------------------------------
ene 18 08:25:48 raspberrypi monocle-gateway[488]: 2021-01-18T07:25:48.153Z [ERROR] [Monocle Error] Closing connection due to PING response timeout; last PING response received was at: [2021-1-18 08:17:30]
ene 18 08:25:48 raspberrypi monocle-gateway[488]: [ ‘[Monocle Error]’,
ene 18 08:25:48 raspberrypi monocle-gateway[488]: ‘Closing connection due to PING response timeout; last PING response received was at: [2021-1-18
08:17:30]’ ]
ene 18 08:25:48 raspberrypi monocle-gateway[488]: [Monocle Disconnected]
ene 18 08:25:48 raspberrypi monocle-gateway[488]: [Monocle Reconnecting] … in 5 seconds (attempt #1)
ene 18 08:25:53 raspberrypi monocle-gateway[488]: [Monocle Connecting]
ene 18 08:25:53 raspberrypi monocle-gateway[488]: [Monocle Connected]
ene 18 08:25:53 raspberrypi monocle-gateway[488]: [RTSP Server Registered]
ene 18 08:25:53 raspberrypi monocle-gateway[488]: -------------------------------------------------
ene 18 08:25:53 raspberrypi monocle-gateway[488]: MONOCLE RTSP SERVICE - INITIALIZED
ene 18 08:25:53 raspberrypi monocle-gateway[488]: -------------------------------------------------
ene 18 08:25:53 raspberrypi monocle-gateway[488]: FQDN = 20b9e527-afda-4446-8cda-af4ea88faf5a.mproxy.io
ene 18 08:25:53 raspberrypi monocle-gateway[488]: HOST = 192.168.1.20
ene 18 08:25:53 raspberrypi monocle-gateway[488]: PORT = 443
ene 18 08:25:53 raspberrypi monocle-gateway[488]: -------------------------------------------------
ene 18 08:53:48 raspberrypi monocle-gateway[488]: [RTSP Server Stopping]
ene 18 08:53:48 raspberrypi systemd[1]: Stopping Monocle Gateway Service…
ene 18 08:53:48 raspberrypi monocle-gateway[488]: [RTSP Server Stopped]
ene 18 08:53:48 raspberrypi monocle-gateway[488]: [Monocle Stopping]
ene 18 08:53:48 raspberrypi monocle-gateway[488]: [Monocle Stopped]
ene 18 08:53:48 raspberrypi monocle-gateway[488]: [RTSP Proxy Stopped] CODE=0; SIGNAL=SIGTERM
ene 18 08:53:48 raspberrypi systemd[1]: monocle-gateway.service: Succeeded.
ene 18 08:53:48 raspberrypi systemd[1]: Stopped Monocle Gateway Service.
ene 18 08:53:48 raspberrypi systemd[1]: Started Monocle Gateway Service.

steinauf

I had this issue too, though I was running the gateway in a container with macvlan networking. it creates a new IP address to use, and I had forgotten to forward ports to that IP. I attempted to forward TCP 443 that port, but being a macvlan it was on a different subnet and my Orbi wouldn’t allow that.

no matter, I just switched back to host networking for now (which already had port 443 forwarded) and it works

-------------------------------------------------
MONOCLE GATEWAY SERVICE         (Version: 0.0.4)
-------------------------------------------------
[Monocle Starting]
[Monocle Connecting]
[Monocle Started]
[RTSP Server Starting]
[RTSP Server Listening] 0.0.0.0:8555 (RTSP)
[RTSP Server Listening] 0.0.0.0:443 (RTSP-TLS)
[RTSP Proxy Started] (PID=16)
[RTSP Server Listening] 0.0.0.0:8554 (PROXY)
[RTSP Server Started]
[Monocle Connected]
[RTSP Server Registered]
-------------------------------------------------
MONOCLE RTSP SERVICE - INITIALIZED
-------------------------------------------------
FQDN = redacted.mproxy.io
HOST = 192.168.1.99
PORT = 443
-------------------------------------------------