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    Echo Show 8

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    • A
      afontaine last edited by afontaine

      @Jouster-74 Can you say which cameras you have working with the Show 8?

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      • F
        fusswolf last edited by fusswolf

        Good Morning,
        I managed to install the gateway on my Synology (thanks for the good instructions).
        My IP address of the Nas is 194.168.1.112, the gateway is 192.168.1.1. As a subnet, I took 192.168.1.0/24.
        Everything works according to the protocol

        monocle_gateway_syno.JPG

        I integrated my Reolink RLC-423 as follows:haus.JPG

        It doesn’t work :( Whether I use Basic or Digest for authentication. Also different resolutions don’t help.
        gateway_haus.JPG

        cam_haus.JPG

        I’m running out of ideas

        Best regards
        Robert

        Monocle 1 Reply Last reply Reply Quote 0
        • Monocle
          Monocle @fusswolf last edited by

          @fusswolf

          Are you getting any additional log data after the “INITIALIZE RTSP STREAM” section after asking Alexa to show the camera stream? We would expect to see a lot more data after that where the RTSP stream begins negotiating between the camera and Alexa device via the gateway.

          Thanks, Robert

          Monocle: https://monoclecam.com
          Getting Started | Troubleshooting Guide | FAQ | Contact Support

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          • F
            fusswolf last edited by fusswolf

            Hello Robert,
            there is nothing in the Logfile of the Gateway after the TAGS .

            Alexa speaks the message that the camera is not responding.
            It happens with a HikVision and also with the Reolink Camera.
            The Ports 554,443 are open in the firewall of the NAS and the router.
            RTSP works fine with VLC Player.

            Regards Robert

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            • L
              Lockzie last edited by Lockzie

              My hikvision ip cam works with the show 8.
              What I did was add a user in the camera settings called monoclecam and then used a password with no symbols, just upper/lower case and numbers.
              That user/password then I use in my monocle portal settings

              I don’t use my admin / password which I use to log in to the camera for the monocle portal

              It’s worth a try…

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              • F
                fusswolf last edited by

                Thx Lockzie,

                i´ll give it a chance :)

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                • F
                  fusswolf last edited by

                  Hi,
                  the user / password change did not change anything.

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                  • F
                    fusswolf last edited by

                    Hello everybody,
                    I was able to solve the problem, actually there were two of them :)
                    I rebuilt Docker on the NAS and gave the program a brand new, never used IP (problem 1 solved).
                    My HikVision Cam then worked with a new user (admin rights).
                    The Reolink Camera also got a new user with admin rights. I then entered the substream with 640x480 instead of the main stream and it worked. (Problem2 solved).
                    Thank you for the numerous suggestions, tips from you.
                    Thanks also to Google Translator (i left school in 1979 and my english is rusty :)
                    Best regards
                    Robert

                    I 1 Reply Last reply Reply Quote 0
                    • I
                      ijhammo @fusswolf last edited by

                      @fusswolf what gateway settings and camera settings on both the camera and monocle entry did you use for the hikvision camera?

                      I just cant get it working…

                      Also, any idea why the new IP helped?

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                      • F
                        fusswolf last edited by

                        Hi iihammo,
                        maybe the older ip adress is still listed in my router or somewhere in the Nas, i don´t know.
                        I took a new one and it works.

                        gateway.JPG

                        My settings in monocle:

                        reolink.JPG
                        and
                        hikvisionsettings.JPG
                        The settings in the Cameramenue:
                        hikvisionCAMsettingsMain.JPG
                        hikvisionCAMsettingsSUB.JPG

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                        • I
                          ijhammo last edited by ijhammo

                          Thanks, that is most helpful! I will give it a try and see what happens. Although I dont think the Show 8 and the gateway are even connecting properly.

                          I 1 Reply Last reply Reply Quote 0
                          • I
                            ijhammo @ijhammo last edited by

                            @fusswolf Still cant get it working :-( I tried installing the gateway on another machine and get the same issue.

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