Amazon Echo Show 10 inch
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@Monocle Hi Robert!
I know you’re busy leading the pack here and I appreciate all you do and have done.Regarding how I got Amazon to send logs - As I described elsewhere, I went through the horrible process of convincing the tier 1 support person this was their problem. they escalated me to a Tier 2 guy. He made me follow a script - ie; did you turn it off and on? did you reset it? blah. blah then as I described it working on a Show 10" gen 2, but not the Gen 3, he accepted that this was an amazon induced problem and made a trouble ticket. I had to wait 2 days (he went away for the weekend) but when he came back the ticket had a response from his Tier 3 people. He began reading that response and I realized he had /was looking at a clip from their logs. I asked him to mail it, and he did.
I’m ending my effort on this today - although it may take a few days to get it boxed and back to UPS for return (wink). Like 2 other users, it’s really amazon who’s moved the goal post. Monocle has done great work getting so many devices to work - and then for them to break it… again… is just a royal pain!
I tried:
Direct to device
Through the BlueIris
Through the device with the monocle-gateway
through the BI with the Gateway - and all of this with the params below (about 30 test combinations).
@proxy
@procy-tcp
@tunnel (with various @noaudio, @fakefmtp combo’s.)If it worked on my Show 10 Gen 2, then I went and tried it on the Gen 3. In no cases did I ever get even a peep from the Gen 3. I reviewed the BlueIris - checking for SW versions, cam configs etc. All is as it seems it should be. In the end, I put everything back as it was before, I go direct to my big cams and through BI for my office and doorbell (only way I know how to get my doorbell is to run it via the BlueIris).
I didn’t save any logs which I suspect you may want. I’m willing to try anything you’d like me too - and will even let you remote me if you want to sniff my environment. But this isn’t really on you - it’s amazon tightening screws to tight IMHO. -
@Dalecway I am following you Dalecway. Although it may take a day or two to get packaged and shipped - and I’ve offered Robert the chance to touch this device if he’d like before I dispose of it!
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I have ordered a gen 3 10” and it should be here early next week. However I don’t expect to find a magical cure but just thought I would give it a try.
Thanks, Robert
Monocle: https://monoclecam.com
Getting Started | Troubleshooting Guide | FAQ | Contact Support -
My Echo Show 10 Gen 3 came in and it immediately worked with my 4K PTZ Amcrest cameras (using Monocle Gateway of course and the
@tunneltag). It did perform an update on first boot and its now running FireOS 7.5.4.2 (PS7542/1940).If you want to share an RTSP stream with me (private message) I can test it on your stream to see what happens.
Thanks, Robert
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Hey Robert. glad you’ve got a unit now. I had to return mine or I would have been stuck with it - I’ve already replaced it with a 10" gen 2 and I’ve been running fine throughout my environment.
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@Monocle Good to hear that it works now. My gen 3 also updated as soon as I turned it on but apparently it was an older os than what you are using. I was at the end of my 30 days with Amazon so I returned both of my GEN 3’s. I got another GEN 2 10 inch and I’m very happy now. All of my cameras work fine on the gen 2. Thanks for everything you do.
Dale Conway -
I may end up returning this one as well.
The panning trick is somewhat of a gimmick and I’m not sure it’s worth the hefty price. -
@Monocle Robert…you are a superstar…everything is all working again just as you said it was…apols for letting you know so late but Ive only just had a chance to look into this again as assumed it was still dead…
Hope all is well for you and again thanks for your continued efforts
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I know I’m late for the party but just last night I installed the Monocle Gateway and my HikVision stream(s) worked (with a delay of about 12sec.) on Echo Spot straight away.
I’m not about order the Echo Show 10 G3 and just wanted to ask: Is it working with Monocle as expected with updated firmware/OS? I won’t be going through ordering and returning if it still doesn’t.-San
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As far as I know I’m the only reported working success story on the Echo Show 10 Gen 3.
I never experienced it not working so it’s hard to say if its a camera compatibility issue or if some Amazon firmware/system update occurred that fixed the original issue.So at this point, all I can suggest is that you try and it see … with the caveat that you may end up having to return it if it does not work for you.
Thanks, Robert
