Unifi Camera Update! (Fix Available for Testing Now)

Monocle

Yes, I will verify the backend DNS system is working in the next day or two. It certainly sounds suspect and could potentially be causing these issues for newer systems/tokens.

Thanks, Robert

Monocle

@HomeTechDad

I don’t think Alexa devices obtain their DNS servers using your local DNS settings provided by your router. I suspect they are using some hard coded public DNS server. Thus, the DNS record must be publicly available and resolvable.

PM me your full (unmasked) *.mproxy.io DNS record and I’ll test it from here and look it up on the DNS servers where it should be configured. The issue is sounding like a DNS failure in the backend/hosted Monocle servers.

Thanks, Robert

RS

@HomeTechDad

There are some reports of issues with certain resolutions not working which I have with my doorbell, are you able try 1080p from the g4 instead of 720p?

RS

@Monocle

Just from my experience (on my setup can’t confirm if this the same for all devices) my show does seem to respect/use the dns server supplied by DHCP and therefore if you host your own DNS server (I use a synology) and are able to “host” the mproxy.io record that the echo devices use (not the gateway pc/device) it can get around the issues with DNS.

Hope this helps

HomeTechDad

@RS Thanks for the suggestion! G4 typically only outputs 3 stream presets 640p, 720p, and 4k. However, I found this link with instructions to enable a 1080p output: https://community.ui.com/questions/UVC-G4-PRO-is-able-to-produce-1080p/a30a8dc4-80c7-4e17-bc5a-6d0c07467689#answer/87194840-96e2-4013-a83f-960f19576f05

This finally fixed my issue!! Thank you so much @RS!!

Monocle

@RS

Maybe that changed with newer released or maybe I just remember it wrong. It was several years ago I last attempted testing that. Nevertheless, I do still need to look into any potential DNS issues in the backend servers.

Thanks, Robert

Monocle

!! ATTENTION !!

I was able to track down a problem on the backend with creating new DNS records for *.mproxy.io domain names!
I’ll write up a more comprehensive post about it soon, but for now … it should be resolved.

This issue would only impact users attempting to use Monocle Gateway and would primarily impact newer users or users that have created a new token recently. I can’t tell for certain but it looks like this issue has been a problem for several weeks.

Feel free to test on your end by restarting your Monocle Gateway and performing a public DNS resolve on your custom assigned *.mproxy.io domain name. You can use an online tool like this: https://dnschecker.org/all-dns-records-of-domain.php
It should resolve to your private IP address where your Monocle Gateway is running.

Again, the Monocle Gateway should not require you to setup custom DNS resolution on your local network as these records should be created on a public DNS server and propagated publicly. There still can be local DNS resolution problems due to some ISP or local firewall/gateway/router DNS servers blocking local IP address resolution from public DNS records. (See: DNS REBINDING)

More details coming soon, but post back your test results in the meantime.
Thanks, Robert

RS

@Monocle

Thanks Robert, tested and confirming working using external DNS.

Thanks again for your continued effort in supporting Monocle Gateway

RS

@HomeTechDad

No probs, also thanks to the monocle community as they found the issue with some resolutions, not me!

bk

I have version 0.0.6 (my Pi install, back when you advised to dump win7 support) , just checked , and my .io dns does resolve to the Pi’s IP … been running great. It’s also been more robust in recovery to when my internet connection drops out.

Mooose

Could someone post the commands needed to update my Monocle Gateway on a RPi from 0.0.4 to 0.0.6? I am a little rusty with Linux. I am having the same issues where Alexa cannot display my Unifi cameras. That function quit about 6 months ago.

SchmuFoo

@Mooose said in Unifi Camera Update! (Fix Available for Testing Now):

Could someone post the commands needed to update my Monocle Gateway on a RPi from 0.0.4 to 0.0.6? I am a little rusty with Linux. I am having the same issues where Alexa cannot display my Unifi cameras. That function quit about 6 months ago.

curl -O https://download.monoclecam.com/monocle-gateway/monocle-gateway-0.0.6-beta/linux/monocle-gateway-linux-raspi-v0.0.6.deb
systemctl stop monocle-gateway
sudo dpkg -i monocle-gateway-linux-raspi-v0.0.6.deb
systemctl status monocle-gateway
monocle-gateway --tail

4th8

Anyone else keep getting their posts flagged as spam?

4th8

When I attempt to connect through the gateway to the camera I get the message that the camera is not responding.

In the gateway i get this 3 times

Anyone have any ideas of what i can do to troubleshoot this?

RS

@4th8
Could you let us know a bit more info

What version of Gateway are you running?
What device are you running it on?
What cameras do you have?
Has this been working and just stopped or never worked?

Thanks

SchmuFoo

@4th8 I had the same problem until I updated to the Gateway Version 0.0.6

https://forum.monoclecam.com/post/4541

4th8

Sorry I had created a post that had all that information in it but it kept getting flagged as spam for some reason. This is my initial setup. I just got the Alexa for my wife for Christmas.

I am using an alexa show 8.
I have tried both 0.0.4 gateway as well as 0.0.6 (I am on 0.0.6) at this point.
Cameras are ubiquiti g4 pro.’

Thanks for the help!

Mooose

@SchmuFoo Thanks for the reply. I am up and running again.

RS

@4th8 I don’t have any g4 cameras myself however some users have reported it not working with certain resolutions, however switching on the 1080p resolution as reported below and then using that stream appeared to great round the is issue. Are you able to try?

@HomeTechDad said in Unifi Camera Update! (Fix Available for Testing Now):

@RS Thanks for the suggestion! G4 typically only outputs 3 stream presets 640p, 720p, and 4k. However, I found this link with instructions to enable a 1080p output: https://community.ui.com/questions/UVC-G4-PRO-is-able-to-produce-1080p/a30a8dc4-80c7-4e17-bc5a-6d0c07467689#answer/87194840-96e2-4013-a83f-960f19576f05

This finally fixed my issue!! Thank you so much @RS!!

RS

@4th8 Also you do need to be on version 0.0.6 for ubiquity cameras as their latest update changed the format of some of the video streams