• Register
    • Login
    • Search
    • Categories
    • Recent
    • Tags
    • Popular

    Unifi Cams wont work with Alexa since today

    Monocle Gateway
    3
    6
    2196
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • T
      Toto last edited by

      since version 006 my set up works fine, but not for today

      nothing was changed from my side, now always " cam not responding"

      i tried server restart, in alexa app new skill registration, Restart Alexa themselves

      anybody else with such an behavior ?

      1 Reply Last reply Reply Quote 0
      • P
        pathfinder last edited by

        I also have version 0.0.6 and am seeing the same behavior, starting sometime yesterday. After a monocle gateway container restart, I am seeing this entry repeated 3x in the logs after making one request to view a cam – nevermind I can’t paste my log entries without the post being flagged as potential spam.

        Monocle 1 Reply Last reply Reply Quote 0
        • Monocle
          Monocle @pathfinder last edited by

          @pathfinder

          I think it’s an SSL certificate issue on the backend. I’ll look into it and should have it resolved sometime tomorrow.

          Thanks, Robert

          Monocle: https://monoclecam.com
          Getting Started | Troubleshooting Guide | FAQ | Contact Support

          T 1 Reply Last reply Reply Quote 3
          • T
            Toto @Monocle last edited by

            @Monocle said in Unifi Cams wont work with Alexa since today:

            @pathfinder

            I think it’s an SSL certificate issue on the backend. I’ll look into it and should have it resolved sometime tomorrow.

            Thanks, Robert

            Hi Robert,

            Problem solved ?

            BR Toto

            Monocle 1 Reply Last reply Reply Quote 0
            • Monocle
              Monocle @Toto last edited by

              @Toto

              I have updated the SSL certificates. One had expired causing the issue. However, thus far, Amazon Alexa does not seem to be accepting the new certificate (which I have verified to be valid). Perhaps she is caching the old certificate and needs a little time to update any old cache. I think this happened last time as well, it took a day or two for Amazon to start accepting a new certificate. Let’s keep our fingers crossed that it will start working again soon.

              Thanks, Robert

              Monocle: https://monoclecam.com
              Getting Started | Troubleshooting Guide | FAQ | Contact Support

              P 1 Reply Last reply Reply Quote 1
              • P
                pathfinder @Monocle last edited by

                @Monocle it started working sometime earlier today. I tested at approximately at 2:30pm cdt. I hadn’t restarted the echo or anything else today. Thanks for the super fast fix!

                1 Reply Last reply Reply Quote 0
                • First post
                  Last post
                Privacy Policy  |  Terms & Conditions

                © 2018 shadeBlue, LLC.