Echo show not displaying cameras

Monocle

@ALL.

Sorry, about the delay in getting this issue resolved. I was away from my office all last week and unable to access the necessary details and resources to work on this problem.

PLEASE TRY AGAIN NOW. (You may need to restart your Monocle Gateway instances.)

The issue started when I replaced all the SSL certificates at the end of January. Even though we have a pre-paid and valid 5 year certificate, the SSL rules require that it gets replaced annually now. So after updating all the certificates and restarting all the services that allow Monocle to function, it all appeared to be working from my local testing. However somewhere in the changes … the Monocle/Alexa authentication service failed to re-connect to the Monocle backend database properly. Perhaps it was holding onto (cached) the previous SSL for its secure connection which then expired. I’ll have to dig a bit deeper to better understand why it continued to fail to connect over the course of several days, but I believe this was the underlying issue causing failed account re-linking, failure to refresh Alexa tokens and failure for Monocle Gateway to reconnect and throw 401 errors.

Please let me know if any of you have further issues getting Monocle working again.

Thanks, Robert

dmoczulski

@Monocle I still cannot view my camera. Alexa says they’re not responding even re-enabling the skill. I have UniFi Protect cameras. Were working fine before this. Thoughts?

mp101

@Monocle
Working now, many thanks

Monocle

@dmoczulski said in Echo show not displaying cameras:

@Monocle I still cannot view my camera. Alexa says they’re not responding even re-enabling the skill. I have UniFi Protect cameras. Were working fine before this. Thoughts?

Did you try restating your Monocle Gateway instance? If so, what does it show (log output) when requesting Alexa to show the camera feed.

Thanks, Robert

Kobytoo

@Monocle I have the same issue. Where or what is my gateway instance? I have a skill which is use to connect to your service. That’s it as far as Alexa is concerned. If I log in the Monocle I see my cameras, is there a restart here?

Monocle

@Kobytoo said in Echo show not displaying cameras:

@Monocle I have the same issue. Where or what is my gateway instance? I have a skill which is use to connect to your service. That’s it as far as Alexa is concerned. If I log in the Monocle I see my cameras, is there a restart here?

Please follow this thread for further updates on this issue. This is for users who are NOT using the Monocle Gateway.
https://forum.monoclecam.com/topic/1341/alexa-now-linked-still-not-working

(If you are not familiar with Monocle Gateway, then you probably never had to install it. Some Alexa devices and some cameras require using Monocle Gateway.)

Thanks, Robert

dmoczulski

@Monocle I don’t have my own gateway. I’ll refer to the other post. Thanks.

Monocle

Just a quick poll … for those of you not using a Monocle Gateway … which Alexa devices have you been using to successfully display your camera feeds. And what camera models have you been successful with?

Thanks, Robert

Graham2607

@Monocle
Hi Robert,
I assume you mean prior to certificate issue
Using Echo show 2
Cameras are Qvis and amcrest and an unbranded Chinese pan tilt.

Regards
Graham

Monocle

@Graham2607 said in Echo show not displaying cameras:

@Monocle
Hi Robert,
I assume you mean prior to certificate issue
Using Echo show 2
Cameras are Qvis and amcrest and an unbranded Chinese pan tilt.

Regards
Graham

Yes, prior to latest issue. Thanks for the response! -Robert

dmoczulski

@Monocle I have 2 Echo Show 2nd generationS. My cameras are UniFi G3 Micros. All working fine until the issue.

Monocle

@dmoczulski said in Echo show not displaying cameras:

@Monocle I have 2 Echo Show 2nd generationS. My cameras are UniFi G3 Micros. All working fine until the issue.

You can test it again now (at your convenience) and see if its working again. I think I found and resolved the issue but have not been able to test it yet. Are you using RTSP feeds directly to your G3 cameras or are you using the RTSP feeds from a Unifi Protect NVR? I was testing feeds from the NVR but have only been able to get them working using the Monocle Gateway.

Thanks, Robert

Monocle

For those of you not using a Monocle Gateway … it should be working again now. Tested and confirmed locally.

Thanks, Robert

vmsman

@Monocle I can confirm that my Unifi Protect cameras (G3 Instants and G4 Instant) are working via the Monocle gateway.

a69502a4-87af-46bb-be47-46a5b02c0ab6-unifi cameras.png
file:///home/scott/Desktop/Staging/unifi%20cameras.png

dmoczulski

Working great now. Thanks so much!