Alexa skill can’t authenticate
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I can’t login to the monocle with through my alexa skill. Says login failed contact monocle support.
Can you help?
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Hey just created a forum account to post this same issue.
I can log into portal.monocle.com with my credentials just fine.
When trying to enable the skill through Amazon Alexa app --> rerouted to auth.monoclecam.com - using the same credentials do no work.
Everything was working for the past week - I just set this up last week on an echo show 15.
Thank you!
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Checked the stats.monoclecam.com and the Alexa gateway server says 100%
Thought that may be the culprit.
I checked the gateway log but everything seemed fine there. (only checked because I seen a recent post saying api tokens were getting errors)
Thanks again!
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I have the same issue. “Login Failed Please try again or contact Monocle support for assistance”
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Same issue here. Alexa said try relinking the skill. So I did a disable, then upon trying to re-enable, my credentials won’t work.
They do work logging into the web portal however. The problem must be on Monocle’s side… -
Yeah it’s definitely something on monocle’s side, specially with their auth subdomain it would seem. Last time something like this happened it was a certificate issue but this looks to be different. Hopefully they are monitoring this forum and will resolve it quickly like last time. I’ve been using this for 5 years and this is only the second time ever they had issues. Definitely give them a day or two to fix it before giving up.
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I am getting this error:
Monocle API Authentication Error; invalid or missing token.
2024-09-06T10:06:15.422Z [ERROR] [Monocle Error] Unexpected server response: 401
[ ‘[Monocle Error]’, ‘Unexpected server response: 401’ ]
[Monocle Disconnected]Started around 12h ago.
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Same Problem her
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@deepbluesee same here
I use this skill almost every day, and hope it’s fixed soon!
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FYI … Working on this issue now. It should be resolved and working again today.
Thanks, Robert
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@Monocle working again now, Robert.
Thanks again!
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Thanks for fixing it! I can now authenticate on the Alexa skill and view my cameras on my Echo Show.
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It may be up and down throughout the day. Still working on a few improvements.
Thanks, Robert
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Try unlinking and relinking the Alexa skill in the Alexa app, ensuring your login credentials are correct and the skill is properly configured. stay in touch for more info!
