General Discussion

• 

  This topic is deleted!
  • admin  

  1
  0
  Votes
  1
  Posts
  3
  Views

  No one has replied

• G

  Problems with website anyone !!!
  • Giang  

  2
  0
  Votes
  2
  Posts
  290
  Views

  

  @giang said in Problems with website anyone !!!: Website won’t open for me… only thing I can access is this forum. This issue has been fixed now. Thank you for the heads up.
• C

  Idle timeout and static image
  • czandor  

  5
  0
  Votes
  5
  Posts
  48
  Views

  C

  @Monocle Hello, Thanks, I will try the Gateway as soon as I have time.
• M

  invidtech nvr o dvr using nat or any dvr p2p using port80
  • mescopr  

  10
  0
  Votes
  10
  Posts
  44
  Views

  

  @mescopr You should not need to open any ports on your router. Do you have Monocle Gateway installed on a computer inside your network? That is what is needed first. The Monocle Gateway service running on this computer must listen on port 443 and the Alexa devices must be able to access this computer (on port 443) inside your local network. The Monocle Gateway service does communicate over the Internet to coordinate when an Alexa device requests a camera stream, but you don’t need to expose any inbound ports for this to work. All the streaming data is maintained locally inside your private network. Thanks, Robert
• L

  10 second delay
  nvr time delay • • LYNC SmartHome  

  9
  0
  Votes
  9
  Posts
  218
  Views

  

  @jeckels Unfortunately the majority of the delay is with the Amazon device itself. The Monocle Gateway may add a second or two to the latency but the majority is with the device itself playing the RTSP streams. The best we have seen is about 5 seconds latency with most Amcrest and newer Dahua cameras on an Echo Show. Yes, your PC running VLC is a powerhouse compared to the Alexa devices and it runs with almost no latency. We have tested VLC on similar devices like Raspberry Pis and get similar results with 5-10 seconds of latency. Hopefully Amazon can improve this latency over time, but to date, I really have not noticed much improvement since day one. Thanks, Robert
• T

  Making Alexa Work -
  • TexasBill  

  15
  0
  Votes
  15
  Posts
  140
  Views

  

  @TexasBill Just a screenshot of the error you were getting. If you have the Monocle Gateway installed locally and your camera tagged (@tunnel) to use the gateway, you can copy the log data to this post and I can review it for any errors. Make sure to include the part of the log that includes the startup messages as well as the period of time that covers you asking Alexa for the camera feed. I just thought of one more technical item that Google WIFI could be blocking (if you are using the Monocle Gateway software). DNS Rebinding, please see: https://monoclecam.com/monocle-gateway/troubleshooting/dns-rebinding Thanks, Robert
• J

  Floureon IP Camera - SD17W
  buffering • • James Kennedy  

  2
  0
  Votes
  2
  Posts
  21
  Views

  

  @James-Kennedy Hi James, It’s probably something related to the audio stream. There are a number of tips you can try listed here: https://monoclecam.com/tips I think past Floureon users have had to run our Monocle Gateway software and use the @proxy tag. Thanks, Robert
• T

  Proxy not connecting
  • tyrone.creed  

  4
  0
  Votes
  4
  Posts
  33
  Views

  

  @tyrone-creed No you should not have to reboot the machine. You can restart the Monocle Gateway service either using the Windows Service Manager (GUI) tool or by using the following command in a command/shell window from the directory where you have the Monocle Gateway files: monocle-gateway.exe --restart (See: https://monoclecam.com/monocle-gateway/install/windows#windows-service for more commands.) Thanks, Robert
• C

  Problem with Alexa
  • Cyrillec  

  4
  0
  Votes
  4
  Posts
  41
  Views

  

  @Cyrillec As far as we know, Reolink Argus cameras don’t support RTSP and all other ReoLink cameras require using our Monocle Gateway software to achieve compatibility. Or course Amazon could fix the issue in Alexa or Reolink could fix it in an updated firmware, but at this point we are not aware of any such fixes. So it should be able to work now, but you would have to use the Monocle Gateway locally. Thanks, Robert
• A

  Show 5
  • aaron  

  3
  1
  Votes
  3
  Posts
  79
  Views

  

  @aaron said in Show 5: I posted some additional information on the new Echo Show 5 in this thread. https://forum.monoclecam.com/topic/189/echo-show-5-not-working
• M

  FireTV 3rd Gen 16:9 image looks like 4:3 format
  • MNB  

  4
  0
  Votes
  4
  Posts
  25
  Views

  

  @MNB Glad it was something simple to resolve the issue Thanks, Robert
• M

  Monocle Pricing
  • michael  

  4
  0
  Votes
  4
  Posts
  52
  Views

  

  @michael Alexa also has some business level integration APIs for voice driven application that differ from home consumer. Not sure if there is any benefit or usefulness there, I’ll have to dig into it a bit further to what potential exists for business and streaming cameras. Thanks, Robert