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    Alexa buffering

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    • B
      breadman1984 last edited by Monocle

      Hi I’ve set up my hikvision cameras and can view them on vlc and linked my monocle skill when I ask her to show my the camera it just sits there buffering and nothing happens can you help please ? Below is what I get
      Toggle navigationMonocle

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      DashboardMy AccountGetting StartedF.A.QCommunity ForumsContact Support

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      Manage your listing of private camera feeds below:

      Add Camera FeedMy Camera Feeds2

      Camera 1

      Cctv

      Manufacturer:HikvisionModel:DS-7204HQHI-SH

      rtsp://192.168.0.20:554/Streaming/Channels/101

      Last Viewed:Sat Oct 26 2019 14:00:52 GMT+0000 (UTC)

      BASICH264NONE1920*1080

      Garage camera

      Cctv

      Manufacturer:HikvisionModel:DS-7204HQHI-SH

      rtsp://192.168.0.20:554/Streaming/Channels/301

      Last Viewed:Sat Oct 26 2019 13:28:34 GMT+0000 (UTC)

      BASICH264NONE1920*1080

      © 2018 shadeBlue, LLC.

      ×Camera Feed History (Last 7 Days)

      [ { "timestamp": "2019-10-26T14:04:09.643Z", "request": "InitializeCameraStreams", "response": [ { "uri": "rtsp://%USER%:%PWD%@192.168.0.20:554/Streaming/Channels/301", "proxy": "rtsp://proxy.monoclecam.com:443/94a82fb5-7713-458d-b561-e308b746b037", "resolution": { "width": "1920", "height": "1080" }, "authorizationType": "BASIC", "videoCodec": "H264", "audioCodec": "NONE", "protocol": "RTSP" } ] }, { "timestamp": "2019-10-26T14:01:38.055Z", "request": "InitializeCameraStreams", "response": [ { "uri": "rtsp://%USER%:%PWD%@192.168.0.20:554/Streaming/Channels/301", "proxy": "rtsp://proxy.monoclecam.com:443/725aa61e-bd5b-4730-9d1a-fd61a54a50e1", "resolution": { "width": "1920", "height": "1080" }, "authorizationType": "BASIC", "videoCodec": "H264", "audioCodec": "NONE", "protocol": "RTSP" } ] }, { "timestamp": "2019-10-26T13:28:34.766Z", "request": "InitializeCameraStreams", "response": [ { "uri": "rtsp://%USER%:%PWD%@192.168.0.20:554/Streaming/Channels/301/", "proxy": "rtsp://proxy.monoclecam.com:443/87c42146-51ee-4195-bc93-7ecdf7847e67", "resolution": { "width": "1920", "height": "1080" }, "authorizationType": "BASIC", "videoCodec": "H264", "audioCodec": "NONE", "protocol": "RTSP" } ] }, { "timestamp": "2019-10-26T13:28:33.860Z", "request": "InitializeCameraStreams", "response": [ { "uri": "rtsp://%USER%:%PWD%@192.168.0.20:554/Streaming/Channels/301/", "proxy": "rtsp://proxy.monoclecam.com:443/e6ac5963-414f-416b-8d36-cf958f01085a", "resolution": { "width": "1920", "height": "1080" }, "authorizationType":

      Monocle 1 Reply Last reply Reply Quote 0
      • Monocle
        Monocle @breadman1984 last edited by

        @breadman1984

        What type of Alexa device are you using?

        Based on the log info provided, it appears your Alexa device is properly linked to the Monocle skill and we are receiving your camera requests. Also, are your Alexa devices on the same network as your IP cameras? Meaning not on a guest wifi network or isolated VLAN? The Alexa device will receive the RTSP address you provided such as rtsp://%USER%:%PWD%@192.168.0.20:554/Streaming/Channels/301/ and attempt to directly connect to it. So it must be on the same network to access the camera stream.

        Thanks, Robert

        Monocle: https://monoclecam.com
        Getting Started | Troubleshooting Guide | FAQ | Contact Support

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        • B
          breadman1984 last edited by breadman1984

          Hi Robert

          I’m using an Amazon show 1st gen and yes I’m on the same network

          Kind regards Ryan

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