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    Amcrest IP2M-842eb

    Amcrest
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    • J
      J9Web last edited by

      Im getting buffering issues with Amazon Show v1 tried both main and sub cameras

      been through forum and all help I can find on google

      camera hardwired

      any ideas?

      thanks

      Monocle 1 Reply Last reply Reply Quote 0
      • Monocle
        Monocle @J9Web last edited by Monocle

        @J9Web

        Try adjusting the audio codec settings on the camera’s web config.
        Here are my audio settings on an 841 model. I had buffering issues with this camera until I dropped the AAC sampling frequency down to 8K.

        97ffbe03-f6ef-4c8b-b45e-bb92561a4e69-image.png

        Monocle: https://monoclecam.com
        Getting Started | Troubleshooting Guide | FAQ | Contact Support

        1 Reply Last reply Reply Quote 0
        • J
          J9Web last edited by

          great

          no audio on cam but turned setting to none on monocle and perfect

          thank you

          Monocle 1 Reply Last reply Reply Quote 0
          • Monocle
            Monocle @J9Web last edited by Monocle

            @J9Web

            Yes, for some reason, these cameras (many brands, not just Amcrest) seem to continue to include an audio channel in the stream even if its disabled in the camera’s settings and even on camera’s that don’t have a microphone. I’m not suggesting they are sending the real audio stream, but they are including an audio channel in the stream – probably with empty audio. And … Alexa does not like it :-)

            Monocle: https://monoclecam.com
            Getting Started | Troubleshooting Guide | FAQ | Contact Support

            J 1 Reply Last reply Reply Quote 0
            • J
              J9Web @Monocle last edited by

              @Monocle Got good picture with only occasional buffering on the show but by 8" fire tablet says camera not responding!

              Any ideas?
              Thank you

              Monocle 1 Reply Last reply Reply Quote 0
              • Monocle
                Monocle @J9Web last edited by

                @J9Web

                Some Alexa devices require using our Monocle Gateway software running inside your network to facilitate the requirements for newer Amazon devices like the Echo Show 5 and all of the current generation FireTV 4K devices.

                I don’t have a recent FireHD 8 to test with, but I suspect its the same issue.

                More details here:
                https://monoclecam.com/monocle-gateway

                The information on this page outlines why this is needed. (albeit for the FireTV 4K – but same reasoning.)
                https://forum.monoclecam.com/topic/112/fire-tv-stick-4k-3rd-generation-2018

                Thanks, Robert

                Monocle: https://monoclecam.com
                Getting Started | Troubleshooting Guide | FAQ | Contact Support

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