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    Monocle Gateway throws Proxy error at startup on Win2012R2 Server [SOLVED]

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    • Monocle
      Monocle @spicymikey last edited by

      @spicymikey

      See if you can upload the log now. I adjusted some forum permissions.

      Thank, Robert

      Monocle: https://monoclecam.com
      Getting Started | Troubleshooting Guide | FAQ | Contact Support

      spicymikey 1 Reply Last reply Reply Quote 0
      • spicymikey
        spicymikey @Monocle last edited by

        @Monocle said in Monocle Gateway throws Proxy error at startup on Win2012R2 Server [SOLVED]:

        @spicymikey

        See if you can upload the log now. I adjusted some forum permissions.

        Thank, Robert

        Same error. “You do not have permissions for this action”

        Monocle 1 Reply Last reply Reply Quote 0
        • Monocle
          Monocle @spicymikey last edited by

          @spicymikey

          Well, the settings look correct … maybe try logging out then back in. I’m too familiar with the forum admin yet so it could still be an issue on my side.

          Thanks, Robert

          Monocle: https://monoclecam.com
          Getting Started | Troubleshooting Guide | FAQ | Contact Support

          spicymikey 1 Reply Last reply Reply Quote 0
          • spicymikey
            spicymikey last edited by

            Here’s the log…

            [0_1564258669283_EchoShow5_Reolink420_Success followed by failure.txt](Uploading 100%)

            Monocle 1 Reply Last reply Reply Quote 0
            • spicymikey
              spicymikey @Monocle last edited by

              @Monocle
              By the way, I think I understand what is happening, although not why it’s happening. The closing process is not resulting in a clean termination of everything. Maybe a connection is being left open, etc. The failures are occuring when I try to say “show camera” again right after closing it. Something i was doing a lot trying to test things. But if I wait 5 minutes, it seems to show the camera again reliably.

              If this is a bug on the Amazon side then not much we can do about it, but if its a flaw in Monocle, hope that is a clue to help track it down.

              Monocle 1 Reply Last reply Reply Quote 0
              • Monocle
                Monocle @spicymikey last edited by

                @spicymikey
                I don’t think the upload made it. If it won’t work, then you could also use Pastebin, I have used that service before then just copy the link to the forum thread:
                https://pastebin.com/

                Thanks, Robert

                Monocle: https://monoclecam.com
                Getting Started | Troubleshooting Guide | FAQ | Contact Support

                1 Reply Last reply Reply Quote 0
                • Monocle
                  Monocle @spicymikey last edited by

                  @spicymikey said in Monocle Gateway throws Proxy error at startup on Win2012R2 Server [SOLVED]:

                  @Monocle
                  By the way, I think I understand what is happening, although not why it’s happening. The closing process is not resulting in a clean termination of everything. Maybe a connection is being left open, etc. The failures are occuring when I try to say “show camera” again right after closing it. Something i was doing a lot trying to test things. But if I wait 5 minutes, it seems to show the camera again reliably.

                  If this is a bug on the Amazon side then not much we can do about it, but if its a flaw in Monocle, hope that is a clue to help track it down.

                  I have seen some camera’s behave this way. Are you using @tunnel or @proxy for this camera? @proxy will try to leave the connection open for a few minutes just in case a new request comes in for the stream.

                  Thanks, Robert

                  Monocle: https://monoclecam.com
                  Getting Started | Troubleshooting Guide | FAQ | Contact Support

                  spicymikey 1 Reply Last reply Reply Quote 0
                  • spicymikey
                    spicymikey @Monocle last edited by

                    @Monocle
                    I’ve tried it with @proxy-tcp, and without it. I’m ALWAYS using @tunnel per the documentation on the website. I can mess around with different combos and see what happens

                    Monocle 1 Reply Last reply Reply Quote 0
                    • Monocle
                      Monocle @spicymikey last edited by Monocle

                      @spicymikey

                      If using one of the @proxy tags, then you can also combine that with @hangup to forcefully disconnect immediately with the Alexa device disconnects the TCP socket. However, @hangup has no impact on @tunnel connections.

                      I noticed on another thread you mentioned this was a Reolink camera. I have seen that behavior before on Reolink cameras. It could simply be some bug or issue with the camera itself. But yes, it only manifests when making back to back connections and seems to work fine under normal use when your only periodically ask for the stream.

                      Thanks, Robert

                      Monocle: https://monoclecam.com
                      Getting Started | Troubleshooting Guide | FAQ | Contact Support

                      spicymikey 1 Reply Last reply Reply Quote 0
                      • spicymikey
                        spicymikey @Monocle last edited by

                        @Monocle said in Monocle Gateway throws Proxy error at startup on Win2012R2 Server [SOLVED]:

                        @spicymikey

                        If using one of the @proxy tags, then you can also combine that with @hangup to forcefully disconnect immediately with the Alexa device disconnects the TCP socket. However, @hangup has no impact on @tunnel connections.

                        I noticed on another thread you mentioned this was a Reolink camera. I have seen that behavior before on Reolink cameras. It could simply be some bug or issue with the camera itself. But yes, it only manifests when making back to back connections and seems to work fine under normal use when your only periodically ask for the stream.

                        Thanks, Robert

                        Thanks for the advice. I think adding the @hangup solved it. Is that documented anywhere? First I’ve heard about @hangup, but I may have missed it.

                        For me with the Echo Show 5, a Reolink RLC420, and the Monocle Gateway, changing to these tags worked to eliminate the problem. A few combinations worked, but the most minimalistic combo is what I will stay with

                        FROM: @ntpnow, @tunnel, @proxy-tcp

                        TO: @hangup, @proxy

                        Monocle 1 Reply Last reply Reply Quote 0
                        • Monocle
                          Monocle @spicymikey last edited by

                          @spicymikey

                          RE: @ntpnow, @tunnel, @proxy-tcp
                          You can only use one of these at a time: @tunnel, @proxy or @proxy-tcp. If you include multiple, I think @tunnel will win and other will be ignored.

                          FYI:
                          If your camera manufacture is set to “Reolink” then @ntpnow is not needed. We shove that tag at runtime automatically for Reolinks as they all seem to require it.

                          Is that documented anywhere? First I’ve heard about @hangup, but I may have missed it.

                          @hangup may not be documented yet, its one of the newer tags and only used in a handful of cases.

                          Thanks, Robert

                          Monocle: https://monoclecam.com
                          Getting Started | Troubleshooting Guide | FAQ | Contact Support

                          1 Reply Last reply Reply Quote 0
                          • spicymikey
                            spicymikey last edited by

                            Thanks Robert. I have been testing it on and off for 30 minutes and its working like a charm. I know I thought this yesterday, but I think we got this now. If I discover anything else I’ll post something

                            1 Reply Last reply Reply Quote 0
                            • S
                              Sasq last edited by

                              For anyone else having the same Proxy Error starting on Windows Servers, i found that 443 was also being used by IIS. Stopping and disabling the “World Wide Web Publishing Service” service freed the port and allowed monocle gateway to run. Appreciate this may not be an option for everyone.

                              1 Reply Last reply Reply Quote 0
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