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    ALEXA ECHO SHOW 5 - TOKEN ERROR - Assistance Needed: Troubleshooting "monocle-gateway"

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    • R
      Ryan Breen last edited by

      That fixed it, thanks!

      Monocle 1 Reply Last reply Reply Quote 0
      • Monocle
        Monocle @bouboun59 last edited by

        @bouboun59 said in ALEXA ECHO SHOW 5 - TOKEN ERROR - Assistance Needed: Troubleshooting "monocle-gateway":

        Who knows an alternative to monocle ?

        I’ve hear good things about Scrypted (https://www.scrypted.app/) but I have not personally tried it out.
        I think they are using FFMPEG under the hood to to re-stream camera feed in a more compatible format. That is something I had considered and wanted to do for Monocle but re-streaming a bunch of camera feeds can be quite server intensive.

        -Robert

        Monocle: https://monoclecam.com
        Getting Started | Troubleshooting Guide | FAQ | Contact Support

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        • Monocle
          Monocle @thurmane0 last edited by

          @thurmane0 said in ALEXA ECHO SHOW 5 - TOKEN ERROR - Assistance Needed: Troubleshooting "monocle-gateway":

          Hello everyone! (This is my first post here, so please be gentle lol)

          The same issue is happening on my server, and I’m happy I came across this post when doing a google search. I recently upgraded my home server that I had for years to a pretty new snazzy model. I tried running the application and have the same missing token error.

          I have kinda a related side question - since I moved the monocle folder to a new hardware setup, is there anything further I have to do to normally get it working? (I’ve read somewhere about generating a new token, but I’m honestly a bit inexperienced with this software - I got it working a couple of years ago and it’s been pretty steady.

          There was a server side issue , but it should be resolved now. When moving Monocle Gateway to a new host/server, yes its a good idea to generate a brand new token for it. It’s not absolutely necessary but due to DNS caching it could take serveral hours to get the chain of DNS records fully updated. Generating a new token effectively also creates new DNS record for your Monocle Gateway instance and thus side-steps the caching issues.

          Thanks, Robert

          Monocle: https://monoclecam.com
          Getting Started | Troubleshooting Guide | FAQ | Contact Support

          1 Reply Last reply Reply Quote 0
          • Monocle
            Monocle @Ryan Breen last edited by

            @Ryan-Breen said in ALEXA ECHO SHOW 5 - TOKEN ERROR - Assistance Needed: Troubleshooting "monocle-gateway":

            That fixed it, thanks!

            Thanks for the confirmation!
            -Robert

            Monocle: https://monoclecam.com
            Getting Started | Troubleshooting Guide | FAQ | Contact Support

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            • Monocle
              Monocle @bouboun59 last edited by

              @bouboun59 said in ALEXA ECHO SHOW 5 - TOKEN ERROR - Assistance Needed: Troubleshooting "monocle-gateway":

              @edgbarr It’s clear @Monocle is dead !

              Not dead ;-).

              But it’s still a side-project and freely provided and hosted :-). So support is not always immediate and sadly in this case a bit more delayed than usual. I’m usually able to address any server-side related outage in a more timely manner. But I dropped the ball this time around.

              Thanks, Robert

              Monocle: https://monoclecam.com
              Getting Started | Troubleshooting Guide | FAQ | Contact Support

              B 1 Reply Last reply Reply Quote 0
              • Monocle
                Monocle @Graham2607 last edited by

                @Graham2607 said in ALEXA ECHO SHOW 5 - TOKEN ERROR - Assistance Needed: Troubleshooting "monocle-gateway":

                @bouboun59 I hope Robert is OK.

                All is well, I was just away for a week and was not monitoring the system or this forum.

                Thanks, Robert

                Monocle: https://monoclecam.com
                Getting Started | Troubleshooting Guide | FAQ | Contact Support

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                • E
                  edgbarr last edited by

                  Now it worked.

                  Notes, I did this:

                  1 - To install the skill, it is not located in Alexa, you need to enter the link and add it, it will say that it was not installed but it was.

                  https://www.amazon.com/Monocle-RTSP-RTP-IP-Cameras/dp/B079P7DZ4D

                  2 - Generate a new token and run monocle cam.

                  Thanks

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                  • B
                    bouboun59 @Monocle last edited by

                    @Monocle said in ALEXA ECHO SHOW 5 - TOKEN ERROR - Assistance Needed: Troubleshooting "monocle-gateway":

                    But it’s still a side-project and freely provided and hosted :-). So support is not always immediate and sadly in this case a bit more delayed than usual. I’m usually able to address any server-side related outage in a more timely manner. But I dropped the ball this time around.
                    Thanks, Robert

                    Thanks a lots @Robert it was a joke ;)
                    Your work it’s very good, and i know, that isn’t easy to manager a free project.
                    Monocle it’s very cool project, and I will make a donation

                    great

                    good job
                    a long life for you and monocle ;)

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