Authentication Error even when new token

[Monocle]

@justincheger

This is a different error.

[RTSP Server Error] listen EADDRINUSE: address already in use 0.0.0.0:8555
...
[PROXY SERVER ERROR] Error: listen EADDRINUSE: address already in use 0.0.0.0:443

This is telling us that you probably already have an (second) instance of Monocle Gateway running. Probably in the background as a Windows service. Basically ports 443 and 8555 are already being used and the new instance cannot bind to those ports.

Try using this command to stop the background service first:
monocle-gateway.exe --stop

See this page for additional details:
https://monoclecam.com/monocle-gateway/install/windows#windows-service

Thanks, Robert

[SchmuFoo]

@Monocle I think this feedback was for @justincheger

[Monocle]

@SchmuFoo

You are correct. I updated the post. Thanks, Robert

[deepbluesee]

@Monocle
Today Same error again

[slime-uk]

Getting a 401 again today - anyone else? Thanks

Oct 01 09:15:54 pimonoclerp3 monocle-gateway[597]: [Monocle Connecting]

Oct 01 09:15:55 pimonoclerp3 monocle-gateway[597]: Monocle API Authentication Error; invalid or missing token.
Oct 01 09:15:55 pimonoclerp3 monocle-gateway[597]: 2024-10-01T08:15:55.115Z [ERROR] [Monocle Error] Unexpected server response: 401
Oct 01 09:15:55 pimonoclerp3 monocle-gateway[597]: [ ‘[Monocle Error]’, ‘Unexpected server response: 401’ ]
Oct 01 09:15:55 pimonoclerp3 monocle-gateway[597]: [Monocle Disconnected]
Oct 01 09:15:55 pimonoclerp3 monocle-gateway[597]: [Monocle Reconnecting] … in 64 seconds (attempt #12)

[SchmuFoo]

@slime-uk said in Authentication Error even when new token:

Getting a 401 again today - anyone else? Thanks

Indeed

[McKinley]

@slime-uk @admin @Monocle

Same auth/API token error - Disconnected from monocle server on 9/30

Tried going to website+forums and received a cloudflare error saying possible load balancing is needed.

• not sure if they are related

Thank you

[mp101]

@SchmuFoo yup started yesterday afternoon uk for me

[Anundertaker]

@slime-uk same here

@admin @Monocle - thanks!

[Vicore]

It looks like the same issues as before, if you log out of the skill in Alexa you can not log back in and get a “login failed” please contact support banner. I assume it is a cert that needs updating. @Monocle

[memarkham303]

@Monocle I’m in the same boat. Rats.

[Monocle]

@ALL

Please try again. Not a certificate issue this time – just a temporary database server outage yesterday and one of the services that makeup the backend failed to reconnect. Added improved “reconnect” logic today so hopefully this issue will “self-heal” next time.

(In some cases, you may have to restart your Monocle Gateway service.)

Thanks, Robert

[memarkham303]

@Monocle Thanks, it’s better now!

[Anundertaker]

@Monocle many thanks - running fine now.

[mp101]

@Monocle thank you
Working again

[Anundertaker]

@admin @Monocle

The Alexa skill disabled itself and now won’t authenticate, as of today.

Thanks once again for your help!

[deepbluesee]

@Anundertaker

Yes same problem here! Skill disabled be itself and no login possible!

[Monocle]

Ok try again now … should be working now.

Looks like I have more work to do to get this stable again. I’ll be working on this later this week. The Amazon EC2 instance keeps locking up … which causes database connection issues.

Thanks, Robert

[Anundertaker]

Thanks Robert. Up and running again.

Good luck with the EC2 instance. 🤞

[McKinley]

@Monocle not sure if this is from the same issue. But it has been pretty unstable since the first auth issue a month ago. Here lately I have to restart the gateway. Sometimes needing to disable/enable the skill also.

Thanks Robert!