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    Authentication Error even when new token

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    • M
      memarkham303 @Monocle last edited by

      @Monocle Thanks, it’s better now!

      1 Reply Last reply Reply Quote 0
      • A
        Anundertaker @Monocle last edited by

        @Monocle many thanks - running fine now.

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        • M
          mp101 @Monocle last edited by

          @Monocle thank you
          Working again

          1 Reply Last reply Reply Quote 0
          • A
            Anundertaker last edited by

            @admin @Monocle

            The Alexa skill disabled itself and now won’t authenticate, as of today.

            Thanks once again for your help!

            D 1 Reply Last reply Reply Quote 2
            • D
              deepbluesee @Anundertaker last edited by

              @Anundertaker

              Yes same problem here! Skill disabled be itself and no login possible!

              1 Reply Last reply Reply Quote 0
              • Monocle
                Monocle last edited by

                Ok try again now … should be working now.

                Looks like I have more work to do to get this stable again. I’ll be working on this later this week. The Amazon EC2 instance keeps locking up … which causes database connection issues.

                Thanks, Robert

                Monocle: https://monoclecam.com
                Getting Started | Troubleshooting Guide | FAQ | Contact Support

                M 1 Reply Last reply Reply Quote 1
                • A
                  Anundertaker last edited by

                  Thanks Robert. Up and running again.

                  Good luck with the EC2 instance. 🤞

                  1 Reply Last reply Reply Quote 1
                  • M
                    McKinley @Monocle last edited by

                    @Monocle not sure if this is from the same issue. But it has been pretty unstable since the first auth issue a month ago. Here lately I have to restart the gateway. Sometimes needing to disable/enable the skill also.

                    Thanks Robert!

                    A 1 Reply Last reply Reply Quote 0
                    • A
                      Anundertaker @McKinley last edited by

                      @McKinley
                      @Monocle

                      Same for me regarding instability. I’ve had to manually restart my gateway service every few days. Today was the first time since September I’ve had issues with the Alexa skill as well, though.

                      Monocle 1 Reply Last reply Reply Quote 0
                      • Monocle
                        Monocle @Anundertaker last edited by

                        @Anundertaker @McKinley

                        Yes the instability is related to the same issue a few weeks back. I’m planning on digging into the issue and reworking a few things to regain stability this week. I think the hosted VM is running out of memory so going to upsize.

                        Thanks, Robert

                        Monocle: https://monoclecam.com
                        Getting Started | Troubleshooting Guide | FAQ | Contact Support

                        D 1 Reply Last reply Reply Quote 0
                        • D
                          deepbluesee @Monocle last edited by

                          @Monocle
                          Different das same Problem:
                          Reactive the skill ends up in logging in issue.

                          Monocle 1 Reply Last reply Reply Quote 3
                          • Monocle
                            Monocle @deepbluesee last edited by

                            @deepbluesee

                            I have been working on the service backend heavily today; so there were some extended outages yesterday/today.
                            Please try it again now. You may have to re-link the Monocle Skill to your Alexa account.

                            Thanks, Robert

                            Monocle: https://monoclecam.com
                            Getting Started | Troubleshooting Guide | FAQ | Contact Support

                            1 Reply Last reply Reply Quote 0
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