Proxy not connecting

  • Hi
    I have installed all the C++ redistrabutions and i still get the following error,

    2019-06-17T22:37:59.073Z [ERROR] [RTSP Server Error] listen EADDRINUSE 192.168.1
    [ '[RTSP Server Error]',
      'listen EADDRINUSE' ]
    2019-06-17T22:37:59.074Z [ERROR] [PROXY SERVER ERROR] Error: listen EACCES 192.1
      { Error: listen EACCES
        at Object._errnoException (util.js:1031:13)
        at _exceptionWithHostPort (util.js:1052:20)
        at Server.setupListenHandle [as _listen2] (net.js:1350:19)
        at listenInCluster (net.js:1408:12)
        at doListen (net.js:1523:7)
        at _combinedTickCallback (internal/process/next_tick.js:141:11)
        at process._tickCallback (internal/process/next_tick.js:180:9)
        at Function.Module.runMain (pkg/prelude/bootstrap.js:1299:13)
        at startup (bootstrap_node.js:227:16)
        at bootstrap_node.js:649:3
        errno: 'EACCES',
        code: 'EACCES',
        syscall: 'listen',
        address: '',
        port: 443 } ]
    2019-06-17T22:37:59.076Z [ERROR] [RTSP Server Error] listen EACCES
    [ '[RTSP Server Error]', 'listen EACCES' ]

    any ideas please?
    All ports are open and i even shutdown the server firewall so all traffic is open.


  • @tyrone-creed

    I assume you are running on Windows since you mentioned the C++ redistribution.
    You might have another copy running in the background that is already using ports 8555 and 443. The error message is suggesting that both ports are already in use. If you installed via the scripts, its probably running as a Windows service in the background. Check the task manager and look for “monocle-gateway” and “monocle-proxy” executables and make sure only one of each is running.

    Thanks, Robert

  • I have checked that and yes, i did have two running but even cancelling one it still wont work. Is it necessary to reboot the server once it is installed? its the only thing i haven’t done yet! but i cant as i am running a decryption program that i dont want to stop. thanks

  • @tyrone-creed

    No you should not have to reboot the machine.

    You can restart the Monocle Gateway service either using the Windows Service Manager (GUI) tool or by using the following command in a command/shell window from the directory where you have the Monocle Gateway files:

    • monocle-gateway.exe --restart

    (See: for more commands.)

    Thanks, Robert

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