Echo Show 5 not working.....



  • I got my new Echo Show 5 in the mail today. Nice little unit. I attempted to view Hikvison cameras (same ones I can view on Show Gen 2. and Fire TV) and it says having a problem connecting. I changed the screen resolution in my camera stream to all the ones listed and still nothing. Any ideas???



  • @cmjanus I’m in the same position, literally spent hours trying to get mine to work viewing my hik NVR, tried all sorts of different settings, didnt have a previous model so unsure of settings that worked previously, verified stream with vlc etc though.



  • I had the same issue with my Echo show 5, but after many hours of shouting at it, lol… I found that by putting the @tunnel tag in the Monocle Camera setup page (Dashboard) and installing Monocle Gateway on my PC, all cameras are now working as well as they did on the echo spot.

    However it does mean that the PC has to be on and the service running which is a bit of a PITA and may mean that I’ll return the echo 5, I’ll give it a few days and make a decision as the screen itself looks quite low res (I’ll wait until I find my glasses before I can confirm that)

    PS. Using Hikvision cameras,



  • @davep I don’t have to use the gateway with the show and hikvision so I didn’t try that. Was hoping not to have to use the gateway. Maybe I’ll try it later unless something else comes up. What resolution are you using? Will 1080 or 720 work or do I need to recreate new cameras in monocle with smaller resolutions? Thanks.



  • @cmjanus
    Hi

    I left the resolution settings the same as I set with the echo spot, I have played with them but it seems to make no difference what ever I set, as the stream seems to override them.

    I think that Amazon have messed with allowing cams on the new Show 5 so gateway may be the only way around the problem, I’m thinking of running a raspberry pi as a 24/7 gateway server… but then it may be even more trouble than the show 5 is worth



  • I installed the gateway and added @tunnel. Everything appears to be working. Just didn’t want to have install the gateway lol.



  • I can’t seem to get my Echo Show 5 to work at all. Any ideas?



  • @stokykyle said in Echo Show 5 not working.....:

    I can’t seem to get my Echo Show 5 to work at all. Any ideas?

    I am using the monocle gateway and this works on my fire tv but doesn’t seem to work for me on my echo show 5



  • @stokykyle said in Echo Show 5 not working.....:

    @stokykyle said in Echo Show 5 not working.....:

    I can’t seem to get my Echo Show 5 to work at all. Any ideas?

    I am using the monocle gateway and this works on my fire tv but doesn’t seem to work for me on my echo show 5

    Did you follow the instructions for installing the gateway on your pc and checking the response in the cmd window when making a request from the show 5, amd then starting / running the service ?

    P.S the cmd program must be run as administrator



  • Yes, all it seems to do is do the initialize RTSP stream and nothing else or provides a bit more of a log if I use the proxy tag but still doesn’t work. And my network does use the gateway and is accessible since the fire tv downstairs is able to connect just not the new echo show 5.

    0ea53ab4-e69c-44b5-b6c8-953fdef898c5-image.png



  • @stokykyle What is your resolution? I had to use stream 2 for my older Fire TV. Needed to drop to 1080p. Did you try any of the other @proxy or etc. Sometimes I think it is camera depend on which @ to use.



  • @cmjanus

    Hi Guys,

    Just an update on the Echo Show 5. I was able to get some brief testing done today on this new device and it turns out that it REQUIRES using our Monocle Gateway software. (Using either the @tunnel or @proxy tags.)

    This is the first “Echo” device that requires using the Monocle Gateway. Many of the newer FireTV devices already require using the Monocle Gateway as do some of the newer Fire Tablets. I think the writing is on the wall, Amazon will continue locking down devices with absurd security restrictions for accessing local camera streams.

    I also noticed that this new Echo Show 5 does not support some of my higher 4K and above camera resolutions and thus like it’s little brother the Echo Spot, this device may be limited to 1080P and lower resolution streams. I’ll have to spend some additional time testing to verify this.

    More information to come in the next couple of weeks as we spend more time with this new little Echo Show 5.

    Thanks, Robert



  • @stokykyle

    Based on your screenshot of the Monocle Gateway, the Echo Show 5 is not attempting to connect to the Monocle Gateway. Your tags look fine, but we would expect to see incoming TCP connection attempts immediately after the “INITIALIZE RTSP STREAM” messages.

    Make sure your new Echo Show 5 is on the same network and can access the Monocle Gateway. Many users have “Guest” networks or protected VLANS that may limit access to the computer running Monocle Gateway.

    Thanks, Robert



  • @davep said in Echo Show 5 not working.....:

    However it does mean that the PC has to be on and the service running which is a bit of a PITA and may mean that I’ll return the echo 5, I’ll give it a few days and make a decision as the screen itself looks quite low res (I’ll wait until I find my glasses before I can confirm that)

    I fear this will be the case. This is the first “Echo” device that requires using the Monocle Gateway, but all of the newer generation FireTVs already require this. Its unfortunate and a hassle but I fear this is the way forward. I would not be too surprised if a firmware update comes out one day that forces all existing Echo Show’s into the same behavior requiring the Monocle Gateway.

    Thanks, Robert



  • @davep said in Echo Show 5 not working.....:

    I think that Amazon have messed with allowing cams on the new Show 5 so gateway may be the only way around the problem, I’m thinking of running a raspberry pi as a 24/7 gateway server… but then it may be even more trouble than the show 5 is worth

    It’s most likely Amazon enforcing stricter connectivity requirements. They already do this with all the current generation FireTVs. All camera streams must connect using valid SSL/TLS certificates only on TCP port 443 and only using a valid public DNS hostname. Stupid requirements for local camera streams but Monocle Gateway is intended to satisfy these requirements for you … albeit at the cost of having to run it on a computer 24x7. A Raspberry Pi 3B/3B+ will work great as a dedicated little gateway server. I also have some new Raspberry Pi4s on order to test with them – but I don’t expect any significant difference apart from possibly the advantage of Gigabit hardwired ethernet on the new Model 4s.

    Thanks, Robert



  • @Monocle said in Echo Show 5 not working.....:

    @stokykyle

    Based on your screenshot of the Monocle Gateway, the Echo Show 5 is not attempting to connect to the Monocle Gateway. Your tags look fine, but we would expect to see incoming TCP connection attempts immediately after the “INITIALIZE RTSP STREAM” messages.

    Make sure your new Echo Show 5 is on the same network and can access the Monocle Gateway. Many users have “Guest” networks or protected VLANS that may limit access to the computer running Monocle Gateway.

    Thanks, Robert

    I’ve sorted that out it was an IP address issue with my show but now have a new issue it will try and do this the usual three times and then timeout at a resolution of 720p or 1080p

    2662e0d0-ab0d-441c-b6b5-d64e53e8c365-image.png



  • I’ll add this is using the @proxy tag and if I use @tunnel it does the same but just takes longer to timeout which can be seen below.

    8675859d-8797-4e32-9dcb-32faf4242527-image.png



  • Was having the same problem like everyone. Just drop the resolution down. My cameras are 4MP are higher. Show 5 won’t handle the stream that large.



  • ATTENTION
    I have posted an update on these requirements and our additional findings about the ECHO SHOW 5 here: http://monoclecam.com/echo-show-5.



  • Reolink cameras appear to work if you use the _sub stream instead of the _main


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