New Echo Show Issues [SOLVED]
studlygoorite last edited by Monocle
I just purchased the Echo Show so I can view my Hikvision camera though it. I think I have set everything up correctly as I can see my camera using VLC as per the instructions, my issue starts when I ask Alexa to show me the driveway, she agrees and then I just get “waiting for driveway” and then “buffering…” I read somewhere that the Show can only do 720p so I went into the camera setting and changed from 1080p to 720p but this did not solve my issue.
Any ideas are greatly appreciated.
I should mention that after a few more tries I at least get a blurry view of my driveway with “buffering…” shown on the bottom. If I ask her to play something from Amazon Video it works fine. (Hikvision DS-2cd2142FWD-IS).
Which Echo Show version? The new Echo Show 5? Or a Gen1 or Gen2 Echo Show? (I know the names are confusing … way to go Amazon!)
studlygoorite last edited by studlygoorite
Sorry, Echo Show Gen 2, also, the blurry view of the driveway is not a live shot, it’s from yesterday.
The Echo Show (gen 1 & gen 2) can support cameras streams up to 4K. So the resolution should not be an issue. Let me test a Hikvision camera on my Echo Show Gen 2 and see if its still working here. I have seen some buffering issues like you describe on a Reolink camera since the latest system updated on the Echo Show Gen2 that came out about a week ago.
@Monocle Have you had a chance yet?
Sorry for the delay, I got distracted then was traveling for several days. I just tested my Hikvision camera successfully on the following:
- Echo Show (Gen 1)
- Echo Show (Gen 2)
- Echo Show 5
- FireTV 4K
- FireTV Cube
Here is my camera configuration in Monocle Web Portal:
@tunneltag is used/required with Monocle Gateway for the FireTV and Echo Show 5 devices.)
Here are my camera’s settings:
I hope this helps!
Also, it never hurts to reboot both the camera and Alexa devices when in doubt :-)
All settings looked good but no go, saw your added comment to re-boot and…BINGO, I have a camera feed. Thanks Robert. Can’t believe I didn’t do that already, I always tell everyone else that I know that have issues like this to re-boot. Sorry to waste your time but thanks again.
Glad its working now! For some reason once these Alexa devices get into some state where they won’t connect, many times they require a reboot to re-connect successfully. Who know why?
All of a sudden I have to re-boot the camera every day now or the show just buffers the stream. IP address is the same, anyone have any idea what might cause this?
No idea. I almost never have to reboot this Hikvision camera. (unlike some others I have.)
Although, I do allow most of my cameras to do a maintenance reboot daily. I’ll have to check this Hikvision and see if its setup for a daily reboot.
@Monocle I still have to re-boot my camera every day, this happened all of a sudden after it was working fine for days, anyone have any ideas what I can try? I have tried re-installing firmware and downgrading it. I have also deleted the device from Monocle and re-entered it. I would set my camera up for a daily re-boot but I don’t believe it has that ability.