Alexa Responds With: Camera Doesn't Support That



  • Hi,

    I am using a Ubiquiti Cloud Key Gen 2 running Unifi Protect with some Ubiquiti G3 cameras. I am running the gateway on a docker container. The gateway is initialized, I can play the stream in VLC, devices are discovered by Alexa, and I even see the gateway attempt to open the stream (log below using @tunnel as well as portal.monoclecam.com camera feed entry). I have also tried without the gateway and setting the tag to @proxy. Unfortunately Alexa says “OK”, displays “Waiting for <name of camera>” and then times out with spoken error, “Camera doesn’t support that”.

    Any ideas would be appreciated.

    Thanks for your help in advance!
    Aaron

    Log from gateway:

    -------------------------------------------------
    RTSP STREAM MODIFIED: Front Porch
    Any existing RTSP steams will be shut down
    and a new stream instance will be registered.
    -------------------------------------------------
    
    2019-07-17T19:38:40.703Z [DEBUG] <RTSP-PROXY> [REQUEST] --> [DEREGISTER] rtsp://10.10.10.3:7447/IhIFabEVNiAXWLg3
    2019-07-17T19:38:40.703Z [TRACE] <RTSP-PROXY> [REQUEST] --> [HEADERS] {
    "cseq": "1",
    "transport": "reuse_connection=0;preferred_delivery_protocol=udp;proxy_url_suffix=STREAM:92d152f3-8861-48f3-92cf-97b2779fd2b2"
    }
    2019-07-17T19:38:40.704Z [DEBUG] <RTSP-PROXY> [RESPONSE] <-- [200 (OK)] <cseq=1> (session=undefined)
    2019-07-17T19:38:40.704Z [TRACE] <RTSP-PROXY> [RESPONSE] <-- [HEADERS] {
    "cseq": "1",
    "date": "Wed, Jul 17 2019 19:38:40 GMT"
    }
    
    -------------------------------------------------
    INITIALIZE RTSP STREAM: Front Porch
    -------------------------------------------------
    - NAME : Front Porch
    - LABEL : PRIMARY
    - URL : rtsp://10.10.10.3:7447/IhIFabEVNiAXWLg3
    - UUID : STREAM:92d152f3-8861-48f3-92cf-97b2779fd2b2
    - SESS : b9e08739-8ea5-4b91-b4d0-358d7e2a5948
    - MODIF : Wed Jul 17 2019 19:36:29 GMT+0000 (UTC)
    - TAGS : @tunnel
    -------------------------------------------------
    
    

    This is a camera feed entry from the monoclecam site that corresponds:

    {
       "timestamp": "2019-07-17T17:25:47.507Z",
       "request": "InitializeCameraStreams",
       "response": [
         {
           "uri": "rtsp://10.10.10.3:7447/Jqd8jSEI4VBLtz3M",
           "proxy": "rtsp://proxy.monoclecam.com:443/bc542aba-c0bc-4432-992a-87f923642c7c",
           "resolution": {
             "width": "1920",
             "height": "1080"
           },
           "authorizationType": "NONE",
           "videoCodec": "H264",
           "audioCodec": "AAC",
           "protocol": "RTSP"
         }
       ]
     }
    

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