Alexa Responds With: Camera Doesn't Support That

kymnyth

Hi,

I am using a Ubiquiti Cloud Key Gen 2 running Unifi Protect with some Ubiquiti G3 cameras. I am running the gateway on a docker container. The gateway is initialized, I can play the stream in VLC, devices are discovered by Alexa, and I even see the gateway attempt to open the stream (log below using @tunnel as well as portal.monoclecam.com camera feed entry). I have also tried without the gateway and setting the tag to @proxy. Unfortunately Alexa says “OK”, displays “Waiting for <name of camera>” and then times out with spoken error, “Camera doesn’t support that”.

Any ideas would be appreciated.

Thanks for your help in advance!
Aaron

Log from gateway:

-------------------------------------------------
RTSP STREAM MODIFIED: Front Porch
Any existing RTSP steams will be shut down
and a new stream instance will be registered.
-------------------------------------------------

2019-07-17T19:38:40.703Z [DEBUG] <RTSP-PROXY> [REQUEST] --> [DEREGISTER] rtsp://10.10.10.3:7447/IhIFabEVNiAXWLg3
2019-07-17T19:38:40.703Z [TRACE] <RTSP-PROXY> [REQUEST] --> [HEADERS] {
"cseq": "1",
"transport": "reuse_connection=0;preferred_delivery_protocol=udp;proxy_url_suffix=STREAM:92d152f3-8861-48f3-92cf-97b2779fd2b2"
}
2019-07-17T19:38:40.704Z [DEBUG] <RTSP-PROXY> [RESPONSE] <-- [200 (OK)] <cseq=1> (session=undefined)
2019-07-17T19:38:40.704Z [TRACE] <RTSP-PROXY> [RESPONSE] <-- [HEADERS] {
"cseq": "1",
"date": "Wed, Jul 17 2019 19:38:40 GMT"
}

-------------------------------------------------
INITIALIZE RTSP STREAM: Front Porch
-------------------------------------------------
- NAME : Front Porch
- LABEL : PRIMARY
- URL : rtsp://10.10.10.3:7447/IhIFabEVNiAXWLg3
- UUID : STREAM:92d152f3-8861-48f3-92cf-97b2779fd2b2
- SESS : b9e08739-8ea5-4b91-b4d0-358d7e2a5948
- MODIF : Wed Jul 17 2019 19:36:29 GMT+0000 (UTC)
- TAGS : @tunnel
-------------------------------------------------

This is a camera feed entry from the monoclecam site that corresponds:

{
   "timestamp": "2019-07-17T17:25:47.507Z",
   "request": "InitializeCameraStreams",
   "response": [
     {
       "uri": "rtsp://10.10.10.3:7447/Jqd8jSEI4VBLtz3M",
       "proxy": "rtsp://proxy.monoclecam.com:443/bc542aba-c0bc-4432-992a-87f923642c7c",
       "resolution": {
         "width": "1920",
         "height": "1080"
       },
       "authorizationType": "NONE",
       "videoCodec": "H264",
       "audioCodec": "AAC",
       "protocol": "RTSP"
     }
   ]
 }

skarragallagher

Did you ever solve this. I have the exact same situation except it is with a foscam cam. I setup the Gateway, tagged it as @tunnel and made sure MFG was set to foscam, Even tried the @noaudio tag. Still on my Alexa show, it says camera doesn’t support that. I reviewed this https://forum.monoclecam.com/topic/47/foscam-compatibility-readme and set it up as described.