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    I'll try again. ANYONE have any ideas for this? Gateway seems to work but get "Hmmmm the camera isn't responding"

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    • F
      fredfontaine last edited by

      No-one? Developer?
      Well at least all new cameras (even the cheapest ones) have this functionality built in.

      1 Reply Last reply Reply Quote 0
      • Monocle
        Monocle last edited by Monocle

        I think this error is problem:

        [ ‘Uncaught Exception’,
‘spawn build/osx/x64/monocle-proxy ENOENT’ ]
2019-12-06T04:13:09.849Z [ERROR] Error: spawn build/osx/x64/monocle-proxy ENOENT
[ { Error: spawn build/osx/x64/monocle-proxy ENOENT
at _errnoException (util.js:1031:13)
at Process.ChildProcess._handle.onexit (internal/child_process.js:201:19)
at onErrorNT (internal/child_process.js:389:16)
at _combinedTickCallback (internal/process/next_tick.js:138:11)
at process._tickCallback (internal/process/next_tick.js:180:9)
at Function.Module.runMain (pkg/prelude/bootstrap.js:1299:13)
at startup (bootstrap_node.js:227:16)
at bootstrap_node.js:649:3

        I suspect that this is failing because the Monocle proxy executable is failing to start due to a missing dependency. Try installing this and restarting the monocle gateway:

        • Download Microsoft Visual C++ 2010 SP1 Redistributable Package (x86)
          https://www.microsoft.com/en-hk/download/details.aspx

        This will definitely cause any stream using @proxy to fail.

        Thanks, Robert

        Monocle: https://monoclecam.com
        Getting Started | Troubleshooting Guide | FAQ | Contact Support

        1 Reply Last reply Reply Quote 0
        • F
          fredfontaine last edited by

          @Monocle said in I'll try again. ANYONE have any ideas for this? Gateway seems to work but get "Hmmmm the camera isn't responding":

          Microsoft Visual C++ 2010 SP1 Redistributable Package (x86)

          I’m on mac osx High Sierra.

          Monocle 1 Reply Last reply Reply Quote 0
          • Monocle
            Monocle @fredfontaine last edited by

            @fredfontaine

            You are right – I totally overlooked that. I have not seen a user with a monocle-proxy related error on MacOS before. Let me post some additional debug instructions for testing the monocle-proxy executable on a Mac. Thanks, Robert

            Monocle: https://monoclecam.com
            Getting Started | Troubleshooting Guide | FAQ | Contact Support

            1 Reply Last reply Reply Quote 0
            • F
              fredfontaine last edited by

              Thanks a lot!
              Source is http://www.bensoftware.com/securityspy/

              1 Reply Last reply Reply Quote 0
              • F
                fredfontaine last edited by

                Any action on this?
                Should I try streaming directly from the camera rather than going through security spy?

                1 Reply Last reply Reply Quote 0
                • A
                  alexandershaw last edited by

                  Did you get this to work eventually? I have the same setup - Security spy RTSP streams - but it doesn’t seem to work. I’ve tried with various tags in monocle (@tunnel, @proxy etc.)

                  F 1 Reply Last reply Reply Quote 0
                  • F
                    fredfontaine @alexandershaw last edited by

                    @alexandershaw The developer said he would look at it but apparently never did as that was 3 weeks ago.

                    "Monocle 21 days ago @fredfontaine

                    You are right – I totally overlooked that. I have not seen a user with a monocle-proxy related error on MacOS before. Let me post some additional debug instructions for testing the monocle-proxy executable on a Mac. Thanks, Robert"

                    Never received any “debug instructions”.

                    A Monocle 2 Replies Last reply Reply Quote 0
                    • A
                      alexandershaw @fredfontaine last edited by

                      @fredfontaine Oh no, that sucks! But thanks for letting me know. Fingers crossed they come up with something… :white_frowning_face:

                      Are you using an Echo Show 5 too, by any chance?

                      1 Reply Last reply Reply Quote 0
                      • Monocle
                        Monocle @fredfontaine last edited by

                        @fredfontaine

                        Apologies for the radio silence. I got pulled away from this project for a few weeks and totally forgot about this issue. If you are still having trouble, I’d be happy to try and help if you are still interested.

                        Thanks, Robert

                        Monocle: https://monoclecam.com
                        Getting Started | Troubleshooting Guide | FAQ | Contact Support

                        1 Reply Last reply Reply Quote 0
                        • K
                          kwijibo00 last edited by

                          Hi,

                          I’m getting the error below when using the @tunnel tag. @proxy gives no ‘Uncaught Exception’ error but never works.

                          I can give you access to the camera stream if that helps? Appreciate any help. Would love to get this working.

                          [ ‘Uncaught Exception’,
                          ‘Cannot read property ‘match’ of null’ ]
                          2020-08-23T03:28:19.072Z [ERROR] TypeError: Cannot read property ‘match’ of null
                          [ TypeError: Cannot read property ‘match’ of null
                          at Object.exports.parse (/snapshot/monocle-gateway/node_modules/rtsp-stream/lib/request-line.js:12:20)
                          at new module.exports (/snapshot/monocle-gateway/node_modules/rtsp-stream/lib/incoming-message.js:26:24)
                          at module.exports.Decoder._writeHead (/snapshot/monocle-gateway/node_modules/rtsp-stream/decoder.js:83:15)
                          at module.exports.Decoder._writeOffset (/snapshot/monocle-gateway/node_modules/rtsp-stream/decoder.js:37:21)
                          at module.exports.Decoder._write (/snapshot/monocle-gateway/node_modules/rtsp-stream/decoder.js:27:8)
                          at doWrite (/snapshot/monocle-gateway/node_modules/readable-stream/lib/_stream_writable.js:428:64)
                          at writeOrBuffer (/snapshot/monocle-gateway/node_modules/readable-stream/lib/_stream_writable.js:417:5)
                          at module.exports.Writable.write (/snapshot/monocle-gateway/node_modules/readable-stream/lib/_stream_writable.js:334:11)
                          at Socket.ondata (_stream_readable.js:642:20)
                          at Socket.emit (events.js:159:13) ]

                          Pete

                          1 Reply Last reply Reply Quote 0
                          • K
                            kwijibo00 last edited by

                            Just one thought, could the issue have anything to do with the Monocle Gateway being on the same system as the camera device? In this case Security Spy on MacOS 10.15.4?

                            K 1 Reply Last reply Reply Quote 0
                            • K
                              kwijibo00 @kwijibo00 last edited by

                              @kwijibo00

                              Nope, same issue running on a different system, (Windows 10). Same error

                              Cannot read property ‘match’ of null’

                              1 Reply Last reply Reply Quote 0
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