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• Announcements

  Announcements regarding the Monocle platform, services and apps.

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  ATTENTION As of July 2019, Wansview cameras are no longer working on FireTVs with FireOS 6.2.6.4. This includes FireTV 4K (Gen2), FireTV 4K Stick, FireTV Cube, Toshiba 4K Fire Edition. Wansview cameras are also confirmed not working on Echo Show 5 devices. At the time of this writing, Wansview cameras are working on older FireTV 4Ks running FireOS 5.2.7 and Echo Show (Gen1), Echo Show (Gen2) and Echo Spot. There is not currently a workaround available. We will be working with Amazon support to try and get these cameras working again.
• General Discussion

  A place to talk about whatever you want

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• Equipment / Hardware

  Hardware specific topics such as Alexa devices, IP cameras and NVRs.

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  Echo Show 8 [2019] The Monocle skill can be used to display local IP camera feeds to your Echo Show 8 The Echo Show 8 is supported however, only when running the Monocle Gateway service locally on your network.** Please see the compatibility requirements/notes below. Buy Echo Show 8 on Amazon Compatibility Notes/Requirements PREREQUISITE The Monocle Gateway service is required because the latest Amazon Alexa enabled device implement further restrictions and only permit RTSP connections from these devices to camera endpoints over encrypted (TLS) transport layer and only permitted to connect on port 443 using fully qualified domain names with valid a SSL certificate. These rigid requirements make it near impossible for most IP cameras to work directly with Alexa devices and thus the Monocle Gateway service acts as a bridge by fulfilling these requirements and enabling communications with your local IP cameras. RESOLUTION COMPATIBILITY This model seems to have a bug/defect/limitation that prevents camera streams above 1080P from displaying the video on screen. Please use a camera feed with a resolution at or below 1920x1080. CAMERA COMPATIBILITY Some IP cameras that are confirmed working with existing/prior Alexa devices are NOT working with the Echo Show 8. This includes Wansview cameras. PURCHASE: https://amzn.to/3f9bgFm
• Feature Requests

  Discuss feature request and how to improve Monocle.

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  @Monocle I also wanted you to support for Japan! I can help to translate. Please contact me if I can help you. Tank you!
• Beta

  Topics & discussions for BETA testing.

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  Topics
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  I managed to solve this issue based on another post. I am using the Virgin Media Hub 3 which doesn’t have any DNS Settings so I couldn’t put in an exception for the DNS Binding. Instead I set the DNS for the ethernet port on my PC to the Google DNS 8.8.8.8 and 8.8.4.4. After a while when it had time to udpate then I was able to ping and nslookup the mproxy.io FQDN and it resolved to the IP of my machine. Cameras are still not working but this hurdle is solved.
• Support

  Need specific help getting? Post for for technical support.

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  My problem is resolved. I no longer need help. Earlier I had tried (several times) to re-start the registration process from scratch with the same email, but the site would not let me. Today it did. I didn’t receive any contact from Monocle support, so I assume no one did anything. I think that what “fixed” it was waiting long enough after trying to create an account without verifying the email address. My guess is that after some period of time (# of days?) without verifying the email address, the (partial) account creation gets cancelled, which allows someone to start creating an account with that email address from scratch.
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