Do you receive e-mails sent by others to the address you’re using? Can you send email “From:” the address you’re using?
If yes to both, try contacting support using the link they include in new account notifications:
https://monoclecam.com/contact

@FineSir
I assure you a hikvision nvr cannot handle the requirements of Monocle without a loopback cable.

I have 4 IP cameras. 3 of them are plugged directly in to the network ports on my nvr. My front door camera is plugged into a separate switch in my living room.

As a test, I removed the loopback cable that runs between my nvr and the switch. I could view my front door camera on my Alexa show using the Monocle Alexa skill.

My Alexa shows would NOT show any of the 3 cameras that are plugged directly into my nvr on my Alexa shows. When I say “Alexa, show driveway” she thinks about it for a few seconds, the screen flashes on and off and then she says “Hmm, the camera isn’t responding”.

The Alexa screen always starts to flash and then you know it isn’t going to connect.

As soon as I plugged the loopback cable back in I could view all of my cameras on my Alexa show.

I feel I have proven this by carrying out all of the necessary steps to show what is and is not possible.

I would be very interested to hear from anyone who has managed to get IP cameras that are plugged directly into an nvr to be viewable on an Alexa show using the monocle Alexa skill without using the separate monocle Gateway. I don’t think it’s possible because of the subnetting that is occurring within the nvr.

I would also just like to thank the guys and girls at Monocle because this is an excellent Alexa skill.

I mafe a post several months ago when I was trying to get the channel zero feed from my NVR to be viewable on my Alexa show so I could view four cameras at the same time.

You may think this is not possible because Monocle is not actually showing the content of the nvr it is showing the feed from each of the individual cameras. However, on the same LAN I can can use VLC Player to view my channel zero feed and it works fine on my laptop. I was therefore curious why the Monocle skill could not show the channel zero.

For those of you who do not know what a channel zero feed is, it is a way of viewing all of your cameras on the same image feed at the same time. This would be fantastic as it means my large 10-inch Alexa in the kitchen would be able to show all of my cameras at the same time which would be really excellent for my home security.

Monocle admin asked me to send them some logs but I made a post a few times to ask how I could send the logs so if anyone from Monocle is reading this please let me know how I can send you my logs to see if we can get the channel zero feed working on an Alexa. This would be a first and another excellent breakthrough for the Monocle team.

Can you access this NAS via SSH? If so just create the directory then a file in VI called monocle.token and paste the token key in there and save
Not too sure if it will let you ftp into the file system?

I have never been able to get my Reolink RLC-520’s working on my Echo Show 8. These cameras work great on the Echo Show 10 2nd Gen and also on the Fire TV 4k Stick. Any ideas?

Thank you for your post!!

You are completely right… it seems to me that this is not a future solution.
I will try different approaches and if I get good results i will share.

Regards.

Any help PLEASE?

Evening all

Is anyone able to please assist me further with getting this working?

I have changed the tag from @tunnel to @proxy and can now see activity on the gateway, but I don’t really know what it should be saying / what I should be looking for? To diagnose where it’s failing the connection as still getting the same on the TV?

I’m tempted to purchase a show 5 as there on offer, but don’t want to waste money if it’s still not going to work.

Any further help would be really appreciated. Does @Monocle no longer participate in support?

Thanks

Now it works with Echo8

I restarted the docker container, and tag the camera with @proxy, @noaudio
After that the camera is responding, don’t know what is the reason but it also works with the tag @tunnel

@Monocle Still working on this issue. If have any advise, would love to hear.

@Phezzy Try some of the generic access tools.
I tried to upload a tool I use occassionally but this forum doesn’t allow that - Look for something called IPCOcxSetup.exe. It gets numerous seccams from China. Or use Onvif Device Manager. One you have the IP address you can control and set the basics of the camera that way (as well as learn much about the RTSP strings etc).
Neither of your posts have give any clues - you need to post models, pictures, - something - that would help ID the specifics of the camera. If you purchased it on Amazon, check your amazon history for the link to the device and provide so it can be researched.
Eyeplus actually isn’t a camera manufacturer. The just rebox and resell products from China (as do nearly all Camera manufacturers!) so work it backward - go to Closelli web, download their app and see if it works. You just need to push a password onto the user.
Another option as well is that many cameras don’t just have Admin/admin or Admin / [blank]. There is commonly a guest user account with PW guest or guest. Try and pick the lock!

@rick I had a similar problem a few years ago, it had to do with my local router/gateway using uPNP to open ports. The ports would close after 4hrs. I had to open a Pinhole on the router firewall to solve.
Just offering suggestions to a fellow user! maybe move the gateway to another machine to see if the problem continues? Does the Windows event log show any reasons for the application stopping? Are there wireless AP in the environment that are resetting on a schedule? Maybe determine the exact time the problem happens and verify it repeats to help understand where to look?

OK and finally @proxy-tcp, @noaudio , seems same as without noaudio. Seems that the Echo show is sending the OPTIONS request and I think the ESP RTSP protocol i’m using isn’t responding? I’m using this code for the ESP32, hevn’t looked through the code in depth so don’t know how it is supposed to handle the request.
https://github.com/bnbe-club/rtsp-video-streamer-diy-14
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