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    Gateway disconnects

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      cmjanus last edited by

      My friend has a couple reolink cameras using the sub stream. I can have the echo show play them, then go to the home screen and try to play again and it won’t play. I then have to restart the gateway. Only seems to be the reolinks. I can switch between reolinks and other cameras with no problems. Thanks!

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      • Monocle
        Monocle @cmjanus last edited by Monocle

        @cmjanus

        Are you using the @proxy tag or @tunnel tag? If using @proxy, then try @tunnel.

        Thanks, Robert

        Monocle: https://monoclecam.com
        Getting Started | Troubleshooting Guide | FAQ | Contact Support

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          cmjanus @Monocle last edited by

          @Monocle I changed the name of the manufacturer, I used @tunnel and even tried @noaudio. Still no luck

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          • Monocle
            Monocle @cmjanus last edited by

            @cmjanus

            If you are using @proxy you can try adding @hangup in addition; this will force a closure of the RTSP session with the camera each time Alexa disconnects. Without this @proxy will try to keep the session around for a while for potential re-use.

            Thanks, Robert

            Monocle: https://monoclecam.com
            Getting Started | Troubleshooting Guide | FAQ | Contact Support

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              cmjanus @Monocle last edited by

              @Monocle my understanding was you had to use @tunnel for reolink cameras. Your saying use @proxy instead? Thanks.

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              • Monocle
                Monocle @cmjanus last edited by

                @cmjanus

                Typically @tunnel works fine on most Reolink cameras. However, you can try @proxy to see if it helps. @proxy along with @hangup would ensure clean sessions on each Alexa request. @hangup does not have any impact when using @tunnel.

                Monocle: https://monoclecam.com
                Getting Started | Troubleshooting Guide | FAQ | Contact Support

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