Gateway disconnects

cmjanus

My friend has a couple reolink cameras using the sub stream. I can have the echo show play them, then go to the home screen and try to play again and it won’t play. I then have to restart the gateway. Only seems to be the reolinks. I can switch between reolinks and other cameras with no problems. Thanks!

Monocle

@cmjanus

Are you using the @proxy tag or @tunnel tag? If using @proxy, then try @tunnel.

Thanks, Robert

cmjanus

@Monocle I changed the name of the manufacturer, I used @tunnel and even tried @noaudio. Still no luck

Monocle

@cmjanus

If you are using @proxy you can try adding @hangup in addition; this will force a closure of the RTSP session with the camera each time Alexa disconnects. Without this @proxy will try to keep the session around for a while for potential re-use.

Thanks, Robert

cmjanus

@Monocle my understanding was you had to use @tunnel for reolink cameras. Your saying use @proxy instead? Thanks.

Monocle

@cmjanus

Typically @tunnel works fine on most Reolink cameras. However, you can try @proxy to see if it helps. @proxy along with @hangup would ensure clean sessions on each Alexa request. @hangup does not have any impact when using @tunnel.