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    Problem with Alexa

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    • C
      Cyrillec last edited by

      Hello,
      My camera is C2 Pro (Reolink)
      I used VLC to verify that my feed string is correct = Done !
      Alexa recognise my camera’s name but don’t visualise my picture…

      here an example of camera feed on monocle.com

      [
      {
      “timestamp”: “2019-06-20T09:40:42.411Z”,
      “request”: “InitializeCameraStreams”,
      “response”: [
      {
      “uri”: “rtsp://%USER%:%PWD%@192.168.1.19:554/h264Preview_01_sub”,
      “proxy”: “rtsp://proxy.monoclecam.com:443/3ff5a311-4f73-48e1-a8b8-ac9f1e71a7dc”,
      “idleTimeoutSeconds”: “2”,
      “resolution”: {
      “width”: “640”,
      “height”: “480”
      },
      “authorizationType”: “BASIC”,
      “videoCodec”: “H264”,
      “audioCodec”: “NONE”,
      “protocol”: “RTSP”
      }
      ]
      },
      {
      “timestamp”: “2019-06-20T09:40:36.646Z”,
      “request”: “InitializeCameraStreams”,
      “response”: [
      {
      “uri”: “rtsp://%USER%:%PWD%@192.168.1.19:554/h264Preview_01_sub”,
      “proxy”: “rtsp://proxy.monoclecam.com:443/49696ffd-573c-4ad8-b688-dd545dc6d131”,
      “idleTimeoutSeconds”: “2”,
      “resolution”: {
      “width”: “640”,
      “height”: “480”
      },
      “authorizationType”: “BASIC”,
      “videoCodec”: “H264”,
      “audioCodec”: “NONE”,
      “protocol”: “RTSP”
      }
      ]
      },
      {
      “timestamp”: “2019-06-20T09:40:33.506Z”,
      “request”: “InitializeCameraStreams”,
      “response”: [
      {
      “uri”: “rtsp://%USER%:%PWD%@192.168.1.19:554/h264Preview_01_sub”,
      “proxy”: “rtsp://proxy.monoclecam.com:443/0f995203-dce4-49ee-bfde-0ebd0e3a4b76”,
      “idleTimeoutSeconds”: “2”,
      “resolution”: {
      “width”: “640”,
      “height”: “480”
      },
      “authorizationType”: “BASIC”,
      “videoCodec”: “H264”,
      “audioCodec”: “NONE”,
      “protocol”: “RTSP”
      }
      ]
      },
      {
      “timestamp”: “2019-06-20T09:39:29.367Z”,
      “request”: “InitializeCameraStreams”,
      “response”: [
      {
      “uri”: “rtsp://%USER%:%PWD%@192.168.1.19:554/h264Preview_01_sub”,
      “proxy”: “rtsp://proxy.monoclecam.com:443/46f5b55f-332e-43e5-a9e2-da60a226d359”,
      “idleTimeoutSeconds”: “2”,
      “resolution”: {
      “width”: “640”,
      “height”: “480”
      },
      “authorizationType”: “BASIC”,
      “videoCodec”: “H264”,
      “audioCodec”: “NONE”,
      “protocol”: “RTSP”
      }
      ]
      },

      what is the problem ?
      Thank you !

      Monocle 1 Reply Last reply Reply Quote 0
      • Monocle
        Monocle @Cyrillec last edited by

        @Cyrillec

        Please see this compatibility note for Reolink cameras:
        https://forum.monoclecam.com/topic/48/reolink-compatibility-readme

        Thanks, Robert

        Monocle: https://monoclecam.com
        Getting Started | Troubleshooting Guide | FAQ | Contact Support

        1 Reply Last reply Reply Quote 0
        • C
          Cyrillec last edited by

          Ok so always problem with Reolink & Alexa ?

          Monocle 1 Reply Last reply Reply Quote 0
          • Monocle
            Monocle @Cyrillec last edited by

            @Cyrillec

            As far as we know, Reolink Argus cameras don’t support RTSP and all other ReoLink cameras require using our Monocle Gateway software to achieve compatibility. Or course Amazon could fix the issue in Alexa or Reolink could fix it in an updated firmware, but at this point we are not aware of any such fixes. So it should be able to work now, but you would have to use the Monocle Gateway locally.

            Thanks, Robert

            Monocle: https://monoclecam.com
            Getting Started | Troubleshooting Guide | FAQ | Contact Support

            1 Reply Last reply Reply Quote 0
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