• Register
    • Login
    • Search
    • Categories
    • Recent
    • Tags
    • Popular
    1. Home
    2. Recent
    Log in to post
    • All categories
    • All Topics
    • New Topics
    • Watched Topics
    • Unreplied Topics
    • R

      Alexa Skill can't be enabled
      Support • • Rockwell2020

      2
      1
      Votes
      2
      Posts
      97
      Views

      Monocle

      @Rockwell2020

      I have been working on the service backend heavily today; so there were some extended outages today.
      Please try it again now. You may have to re-link the Monocle Skill to your Alexa account.

      Thanks, Robert

    • P

      Monocle Alexa Skill in Brazil
      Feature Requests • • Pam

      1
      0
      Votes
      1
      Posts
      301
      Views

      No one has replied

    • T

      Can’t authenticate with Alexa
      Monocle Gateway • • twicklund

      7
      4
      Votes
      7
      Posts
      535
      Views

      T

      @Monocle thanks again Robert.

    • S

      Some instruction pages on website don't load (raspberry pi for example)
      General Discussion • • slime-uk

      4
      0
      Votes
      4
      Posts
      242
      Views

      S

      @Monocle Thank you. Looking good now!

    • S

      Video Resolution gone from portal
      Support • • sfordham

      3
      0
      Votes
      3
      Posts
      133
      Views

      S

      @Monocle Hi Robert, unfortunately it seems to have as it was working for so long i hadn’t changed the settings, I have a Unifi G4 Doorbell, and because the high resolution was higher than 1080, i chose medium resolution at 960x720, when first trying it would not work, so i then had to set the video resolution to 1080 and it would work. I’m really not sure what else it may have been as i hadn’t changed a thing.

    • R

      Monocle Gateway Running on UDM Pro SE
      Ubiquiti / UniFi • • RS

      3
      0
      Votes
      3
      Posts
      1666
      Views

      J

      Did you have any issue getting unifi-os shell to run. I am not able to get this to run once ssh in.

    • S

      DNS Resolution Issues with Monocle Gateway on Raspberry Pi
      Support • • Sanvi

      2
      0
      Votes
      2
      Posts
      197
      Views

      S

      Hello everyone,
      I wanted to share the solution to my DNS resolution issue I encountered with the Monocle Gateway running on my network, which might be helpful for others experiencing similar problems.
      Setup:
      Cameras: UniFi G3
      Controller: UniFi Cloud Key Gen2 Plus
      Display Device: Echo Show 8
      Router: FRITZ!Box 7590
      Issue:
      I was facing persistent DNS resolution errors with the Monocle Gateway service, which prevented my Echo Show from accessing the camera stream. The error message indicated a DNS resolve error for the Monocle DNS address.
      Solution:
      The issue was related to DNS-Rebinding protection on my FRITZ!Box 7590. Here is how I resolved it:
      Access the FRITZ!Box Interface:
      Open a web browser and go to http://fritz.box.
      Log in with your FRITZ!Box credentials.
      Configure DNS-Rebind Exceptions:
      Navigate to “Home Network” > “Network” > “Network Settings”.
      In the “DNS-Rebind-Schutz” section, add the problematic DNS hostname to the exceptions list.
      Click “Apply” to save the changes.
      Restart the FRITZ!Box:
      Go to “System” > “Backup” > “Restart” and click “Restart”.
      After making these changes, the DNS resolution issue was resolved, and the Monocle Gateway service started working correctly with my Echo Show.
      I hope this helps anyone facing similar issues.

    • J

      Mac OS Error Gateway Exception Spawn
      Support • • justincheger

      1
      0
      Votes
      1
      Posts
      80
      Views

      No one has replied

    • C

      Unable to enable alexa skill (auth issue)
      Support • • c240amg

      2
      0
      Votes
      2
      Posts
      126
      Views

      Monocle

      @c240amg

      Working on this issue today and it should be up and working later today.
      Thanks, Robert

    • A

      Error connection with alexa
      Support • • AlexD

      1
      0
      Votes
      1
      Posts
      109
      Views

      No one has replied

    • W

      Alexa recognizes the camera via Monocle Gateway, but no stream.
      Support • • Weini

      7
      0
      Votes
      7
      Posts
      301
      Views

      W

      @vmsman how can i find you there?

    • A

      First setup issue
      General Discussion • • apocaliss92

      2
      0
      Votes
      2
      Posts
      242
      Views

      A

      To me looks like that the initial connection Alexa -> Gateway and afterwards Gateway -> camera works, but hangs right after, not sure how to proceed

    • S

      Support for Echo Hub
      Feature Requests • • SchmuFoo

      7
      1
      Votes
      7
      Posts
      1683
      Views

      M

      I have the Echo Hub too and had such a hard time getting my cameras online. I use local IPs for the cameras basic authentication and I run the gateway with API’s and as a service. Once I did that I got everything to run.

    • B

      Monocle don't works on Echo show
      Support • • berto1886

      2
      0
      Votes
      2
      Posts
      729
      Views

      B

      @berto1886 My fault, problem solved. I’d to add a second address to my raspberry (where monocle gateway is installed) where the 443 door is totally dedicated to this service and not in sharing with apache server

    • B

      Support for Echo Show 8 3rd Generation
      Feature Requests • • bocadano

      2
      0
      Votes
      2
      Posts
      376
      Views

      B

      @bocadano I’ve got the same problem, infact after a lot of trials and attempts I’ve been arrived at the conclusion that the problem is the new generation of echo show

    • H

      Add ability to save and restore all camera settings within account
      Support • • hanktt

      1
      0
      Votes
      1
      Posts
      85
      Views

      No one has replied

    • H

      Email Change in portal website
      Support • • hanktt

      1
      0
      Votes
      1
      Posts
      133
      Views

      No one has replied

    • B

      Monocle-gateway no inbound connections
      General Discussion • • bocadano

      3
      0
      Votes
      3
      Posts
      566
      Views

      B

      @bocadano I finally used Synology docker to get it to work.

    • Monocle

      Synology Surveillance Station
      Synology • nvr dvr synology nas • • Monocle

      6
      0
      Votes
      6
      Posts
      4886
      Views

      B

      @SadikP It took some tuning, basic / digest setup per camera but finally got all three cameras snip.jpg working. Had to use the admin/Operator login to get it to work.

    • C

      Eufy camera not working?
      General Discussion • • chrisko

      2
      0
      Votes
      2
      Posts
      184
      Views

      R

      @chrisko

      I’ve had the same problem no matter what settings I used.