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    Echo show not displaying cameras

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    • G
      Graham2607 last edited by

      Echo show stopped displaying cameras and says go to alexa app and re enable skill.
      In the alexa app skill was enabled.
      I disabled the skill.
      Now when I try to enable it the login to monocle fails
      Any help appreciated
      Graham

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      • K
        Kobytoo @Graham2607 last edited by

        @Graham2607
        Have exactly this problem despite it having worked perfectly for a long, long time.

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          vmsman last edited by

          This is a known problem. There is an expired token for the Alexa skill code at Amazon that requires intervention by the author. Not sure he is monitoring the app any longer.

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            Graham2607 @vmsman last edited by

            @vmsman Thank you for the response.

            Monocle 1 Reply Last reply Reply Quote 0
            • Monocle
              Monocle @Graham2607 last edited by

              @ALL.

              Sorry, about the delay in getting this issue resolved. I was away from my office all last week and unable to access the necessary details and resources to work on this problem.

              PLEASE TRY AGAIN NOW. (You may need to restart your Monocle Gateway instances.)

              The issue started when I replaced all the SSL certificates at the end of January. Even though we have a pre-paid and valid 5 year certificate, the SSL rules require that it gets replaced annually now. So after updating all the certificates and restarting all the services that allow Monocle to function, it all appeared to be working from my local testing. However somewhere in the changes … the Monocle/Alexa authentication service failed to re-connect to the Monocle backend database properly. Perhaps it was holding onto (cached) the previous SSL for its secure connection which then expired. I’ll have to dig a bit deeper to better understand why it continued to fail to connect over the course of several days, but I believe this was the underlying issue causing failed account re-linking, failure to refresh Alexa tokens and failure for Monocle Gateway to reconnect and throw 401 errors.

              Please let me know if any of you have further issues getting Monocle working again.

              Thanks, Robert

              Monocle: https://monoclecam.com
              Getting Started | Troubleshooting Guide | FAQ | Contact Support

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                dmoczulski @Monocle last edited by dmoczulski

                @Monocle I still cannot view my camera. Alexa says they’re not responding even re-enabling the skill. I have UniFi Protect cameras. Were working fine before this. Thoughts?

                Monocle 1 Reply Last reply Reply Quote 0
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                  mp101 @Monocle last edited by

                  @Monocle
                  Working now, many thanks

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                  • Monocle
                    Monocle @dmoczulski last edited by

                    @dmoczulski said in Echo show not displaying cameras:

                    @Monocle I still cannot view my camera. Alexa says they’re not responding even re-enabling the skill. I have UniFi Protect cameras. Were working fine before this. Thoughts?

                    Did you try restating your Monocle Gateway instance? If so, what does it show (log output) when requesting Alexa to show the camera feed.

                    Thanks, Robert

                    Monocle: https://monoclecam.com
                    Getting Started | Troubleshooting Guide | FAQ | Contact Support

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                    • K
                      Kobytoo @Monocle last edited by

                      @Monocle I have the same issue. Where or what is my gateway instance? I have a skill which is use to connect to your service. That’s it as far as Alexa is concerned. If I log in the Monocle I see my cameras, is there a restart here?

                      Monocle 1 Reply Last reply Reply Quote 0
                      • Monocle
                        Monocle @Kobytoo last edited by

                        @Kobytoo said in Echo show not displaying cameras:

                        @Monocle I have the same issue. Where or what is my gateway instance? I have a skill which is use to connect to your service. That’s it as far as Alexa is concerned. If I log in the Monocle I see my cameras, is there a restart here?

                        Please follow this thread for further updates on this issue. This is for users who are NOT using the Monocle Gateway.
                        https://forum.monoclecam.com/topic/1341/alexa-now-linked-still-not-working

                        (If you are not familiar with Monocle Gateway, then you probably never had to install it. Some Alexa devices and some cameras require using Monocle Gateway.)

                        Thanks, Robert

                        Monocle: https://monoclecam.com
                        Getting Started | Troubleshooting Guide | FAQ | Contact Support

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                          dmoczulski @Monocle last edited by

                          @Monocle I don’t have my own gateway. I’ll refer to the other post. Thanks.

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                          • Monocle
                            Monocle last edited by

                            Just a quick poll … for those of you not using a Monocle Gateway … which Alexa devices have you been using to successfully display your camera feeds. And what camera models have you been successful with?

                            Thanks, Robert

                            Monocle: https://monoclecam.com
                            Getting Started | Troubleshooting Guide | FAQ | Contact Support

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                            • G
                              Graham2607 @Monocle last edited by

                              @Monocle
                              Hi Robert,
                              I assume you mean prior to certificate issue
                              Using Echo show 2
                              Cameras are Qvis and amcrest and an unbranded Chinese pan tilt.

                              Regards
                              Graham

                              Monocle 1 Reply Last reply Reply Quote 0
                              • Monocle
                                Monocle @Graham2607 last edited by

                                @Graham2607 said in Echo show not displaying cameras:

                                @Monocle
                                Hi Robert,
                                I assume you mean prior to certificate issue
                                Using Echo show 2
                                Cameras are Qvis and amcrest and an unbranded Chinese pan tilt.

                                Regards
                                Graham

                                Yes, prior to latest issue. Thanks for the response! -Robert

                                Monocle: https://monoclecam.com
                                Getting Started | Troubleshooting Guide | FAQ | Contact Support

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                                • D
                                  dmoczulski @Monocle last edited by

                                  @Monocle I have 2 Echo Show 2nd generationS. My cameras are UniFi G3 Micros. All working fine until the issue.

                                  Monocle 1 Reply Last reply Reply Quote 0
                                  • Monocle
                                    Monocle @dmoczulski last edited by

                                    @dmoczulski said in Echo show not displaying cameras:

                                    @Monocle I have 2 Echo Show 2nd generationS. My cameras are UniFi G3 Micros. All working fine until the issue.

                                    You can test it again now (at your convenience) and see if its working again. I think I found and resolved the issue but have not been able to test it yet. Are you using RTSP feeds directly to your G3 cameras or are you using the RTSP feeds from a Unifi Protect NVR? I was testing feeds from the NVR but have only been able to get them working using the Monocle Gateway.

                                    Thanks, Robert

                                    Monocle: https://monoclecam.com
                                    Getting Started | Troubleshooting Guide | FAQ | Contact Support

                                    Monocle V 2 Replies Last reply Reply Quote 0
                                    • Monocle
                                      Monocle @Monocle last edited by Monocle

                                      For those of you not using a Monocle Gateway … it should be working again now. Tested and confirmed locally.

                                      Thanks, Robert

                                      Monocle: https://monoclecam.com
                                      Getting Started | Troubleshooting Guide | FAQ | Contact Support

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                                        vmsman @Monocle last edited by

                                        @Monocle I can confirm that my Unifi Protect cameras (G3 Instants and G4 Instant) are working via the Monocle gateway.

                                        a69502a4-87af-46bb-be47-46a5b02c0ab6-unifi cameras.png
                                        file:///home/scott/Desktop/Staging/unifi%20cameras.png

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                                        • D
                                          dmoczulski last edited by

                                          Working great now. Thanks so much!

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